The location of the apartment is excellent. Everything is within walking distance. The apartment is very spacious, and has everything we need. The only thing we would recommend is the bathroom lighting. It is not good enough.

When you reserve they don't tell you that it is not possible to park your car near.... and you have a 35$/day to add for public parking.

Les Lofts was great! Convenient location for shopping and dining and had a great vibe!

Near everything I wanted to see while in Old Quebec! Perfect location, very comfortable amenities!

Excellent stay for a small family. Secure, elegant, all the things that one would hope for in a unit like this! The space was impeccable, great tub for soaking and space for playing, eating, and watching a movie. The space is shared in terms of light and sound, but we would come back in a heartbeat. The neighborhood and everything it has to offer is incredible. Wonderful experience for us. Covered, inexpensive parking was just a 5-minute walk. Not to mention all the things we wanted to visit accessible easily on foot.

Perfect loft. I will definitely come back. My unit was facing a busy tourist street, so it was a bit loud last night.

Great location to restaurants and shopping.

Great communication with the hotel! It was clean and very large! Close to my event and great restaurants! Such a unique and special place! Also, needed to work from there for a bit and it served really well for that. The staff was very nice and incredibly helpful!

Parking is a challenge Loft is clean and spacious. Has 2 coffee machine with no coffee supply.

Location is good. Cleanliness very average. I think the floors were not cleaned/mopped before we moved in. Worst of all, communication with the Lofts team was terrible. We made two requests which were never serviced even after 48 hrs of the request being made. There was half a roll of toilet paper to begin with and we ran out because we have young kids. Even after repeated requests, nothing was delivered. So I needed to run out and buy some. Be prepared to go through the disappointment if you are unlucky because there is no way I expect them to deliver on anything especially the way they are setup. Will never stay at any of their locations ever again ! Pathetic, shame on these guys !!

Did not get access information until past the time and day of checkin, only after multiple emails and a call. AC leaked water which drenched floor. Had to cover with towels. Reported problem but management said repairman wasn’t available. Very weak and slow WiFi.

Advertised as having air conditioning but it didn’t work properly. There were no ceiling fans which made it very difficult to sleep and ruined the stay. The property management couldn’t fix the air and wouldn’t give us a discount foe untruthful advertising. I wouldn’t stay here in the summer, not sure if the heat works in the winter.

The streets shut down for pedestrian access only which was a challenge. When we pulled the car up before the shut down the police harassed us until we moved even though it was just 2 minutes. The place itself was great! Awesome location.

Great spot in the heart of the old city

This is NOT a hotel - more like an AirB&B - so just be aware of that. We arrived before 4pm check-in and we didn't have anywhere to store the luggage. Les Lofts own 21 properties around the city, so they said we could leave our luggage at a different location, which was NOT convenient to the train station (how we arrived) or our "loft." And that luggage storage was filled. Luckily, they were super accommodating and let us store our luggage in the actual apartment, but that is usually not the case. The "bathroom amenities were nothing more than bar soap and shampoo - don't let the description fool you with "toiletries" included. If you are staying here for an extended time, these properties are probably perfect, but for a short stay it wasn't very "easy." And if you do stay here for a shorter stay, book through Les Lofts directly and NOT Expedia. Because we went through Expedia, Les Lofts could not make any changes to our reservation (which also could have allowed us to check into a different apt earlier than 4pm so we could drop off our luggage.) TL;dr - great location; more AirB&B than hotel

Excellent location, on a pedestrian street in the middle of shopping, restaurants and sightseeing. Easy walking to all of Old Town. Spacious apartment, well-appointed. Communication was exactly as promised. Only nitpick is that cable TV flickered in and out frequently. But we didn't spend that much time watching TV anyway.

i now always go to lofts for my stays in quebec. spacious, contactless, with real small hotel appartments, fully equipped and so well located, good beds, very well sound proofed... excellent! (only wish was for them to have a luggage locked place to store your things, so you can come and "check in" earlier and leave " check out" later, leaving the luggage in their storage before you catch your flight or train)

We had issues getting our access codes. After I was not getting the code at beginning of afternoon as expected, I had to email on many occasions before getting a response 40 minutes after the expected arrival time. I had to spend this time waiting (about 2 hours) in the car in front of main door. Hotel said they had sent me such email but after verifying my inbox and junk inbox, I was not able to find any. Hotel did not provide proof of time email sent to me either. The stay was great after this scare where we thought for a moment that we had been scammed.

Beautiful place, excellent location, one night is not enough!

Excellent

Property was in a good touristy location. Walkable to everything. Many food options. It was clean and generally pleasing. Kitchen was very nice. The things I didn't like - bathroom facilities were basic. Water did not drain well in the shower/bath. The linens were not the best. Beds could have been more comfortable. Pricing was too high for the quality of accommodations that were offered and not worth it. It was hard to park nearby to load and unload and we had to find a public garage in the area and pay extra for it.

Location is wonderful and it’s very clean.

Beautiful loft overlooking a pedestrian street full of action and restaurants. I wouldn't want to stay anywhere else. Absolutely fabulous.

Communication was poor. I didnt receive the information on where the place was located until the morning we were to check in. They also didnt inform me that construction was taking place until the morning of our check in. The place was not safe for children, noisy, and inconvenient. I would not recommend for children under 5.

Clean and close to everything.

Perfect location

The property exceeded expectations. It is a majestic, elegant loft-style corner suite with approx 20ft ceilings highlighted by full height arched windows and exposed interior brick. Great location in the historic old city. Access to off street secure parking requires a short walk

The property exceeded expectations. It is a majestic, elegant loft-style corner suite with approx 20ft ceilings highlighted by full height arched windows and exposed interior brick. Great location in the historic old city. Access to off street secure parking requires a short walk

Very nice property, convenient location,good service, kids were excited about the mini ladder to the upper part of the loft. Overall pretty good experience although it seemed that our keys were put in the wrong lock box but problem solved quickly. One star off for parking not accessible from the property which makes it a bit hard to offload luggages on the busy street. However, still worthwhile for the price paid. Would recommend.

Very well maintained all comfort apart hotel dowtown so close to so many of the best places, restaurant etc Excellent for all families or people who want to feel home!!Only improvement could be a storage place for luggage before check in or after check out, as there is no reception (all text messaging) to keep luggage until you can get the room or until you really have to leave to the airport or train.

Amazing windows and location.

Amazing windows and location.