I would stay at this property again.

The pool was closed . No laundry or services for laundry. Never consistent with the cleaning. Was it every otherday or sometimes 3 days. I never had condiyioner . Asked forvit never recieved.

All was great, but pool was closed.

Great hotel

Front desk person (sorry forgot her name). Extremely helpful and accommodating.

I was given a room that was not shown and what I paid for. I had a standard bed room no king room

asked for room to be serviced got clean towels bed did not get changed. I had left my pJ bottoms on the bed. they said that they could not touch them . I get it a little but wish they would have left new sheets so I could have made the bed.

The hotel was very nice and comfortable for people that have no mobility issues BUT when you ask for a handicap accessible room you expect to find a higher toilet w/bars not just a bar in the tub. We had to go buy a toilet seat w/handles to put on it for my mother while there.

The location was great. The staff was friendly. I love it was dog friendly. The only thing was we asked for service to the room and no one came. The shower sprayed all over the floor and we only had 2 big towels. We had to ask for more towels that night. Other than that it was great.

Desk staff was so welcoming.

Room was clean and perfect size for an overnight trip to Shelby for a cheer comp. The Front desk receptionist was very nice and caring. The morning breakfast was awesome clean and tidy by the nice breakfast attendant who greeted everyone with a smile! Thanks for hosting our team

Mall closed, have to drive to restaurants. Hotel and staff makes up for these minor incoveniences.

Room was large with a large desk, good sized TV, sofa. Breakfasts were pretty good. Easy parking. Staff friendly. Door did not properly lock. Bed was very high for my short wife to get in. Bathroom with commode and shower was tiny. Internet was open and unprotected by password, also pretty slow.

Good value for the money

Hotel was very nice and clean, smelled good on every floor. Staff was courteous and kind.

Enjoyed my stay! This was my first trip to area Getting my incidental refund from the hotel has been difficult.

There were bed bugs in my room I got bit up all over my chest and arm. The staff did move me to another room but by then I was disgusted, nervous to sit or lay in the bed. I was told I would be comp, when I went to check out the young lady at the desk knew nothing about the situation and I was still charged, I was told I would have to wait til a manager comes in at 9am to do that, I was so uncomfortable tha I checked out 6am instead of regular 11am. I was unsatisfied, I didn’t sleep that last night because I was terrified that bed bugs were in the new room as well.

Check in was easy, the room was comfortable, especially the bed and very clean. The breakfast area was clean with good food choices. My husband loved their coffee. The breakfast staff went out of their way to make sure we had what we needed. We also loved little touches like cookies and fruit infused water in the lobby. I had a lot of trouble getting the wi-fi to work. That’s why I lowered the rating.

Salma and Jenna were wonderful hosts in reception, they were very friendly and pleasant at check in. The room was clean and comfortable, and a nice breakfast was included in the room rate. Ruby Tuesdays is within walking distance of the hotel.

This was a very warm and inviting establishment. I felt safe there. Everything was quiet and peaceful at night. Room was very nice and clean. My husband called it cozy. The building was decorated beautifully and we really enjoyed the continental breakfast before we began our day. Would definitely stay there again!

It is a modern Hampton Inn, very clean, lots of parking. The staff was very nice, went out of their way and let me use an empty meeting room to practice my musical instrument. Very helpful. A bit out of the way for a visit to Earl Scruggs Center but well worth the 10 minute drive.

I truly enjoyed my stay for business. I had one concern that wasn’t major however want to bring to your attention. There was food pretzels and chips still on the floor. I know it was an error by housekeeping. (It happens). I still enjoyed my stay and returning in a day to finish my business in the area. Thank you

They were doing some construction and the smell was horrible gave me a headache... if i knew that was happening i would've never stayed!!! That should be stated when looking for a room!!!

The staff are exceptional. I rate them 15 on a scale of 10. Rilan I think his name is is a great person. They were all exceptional. The only thing I could complain about is the chair at the desk in the room needs to be replaced by a new one, but considering everything else this was minor. Great bed, quiet, excellent breakfast. I could go on. Thank you Shelby Staff!

My stay has been a real pleasure. I have never experience a more helpful, pleasant staff. This comment includes all personnel. They are the very best of the best.

One of the two elevator was broken, not internet service, pool was dirty. They said a storm broke the elevator and the internet, but I stayed for five days and no see any crew trying to fix the problems. The hotel next to this one did have internet!

I checked in on 9-1-23, went to my super clean room, set the thermostat to a cooler setting, and then headed out to visit family. When I got back around ten p.m. the room was hot. I turned the thermostat down more and waited, but the unit just blew warm air. I then contacted the front desk, and they located me a first floor room and let me check it out. The room was great, nice and cool, but as I had been forewarned, the room had no refrig. I told them I would cross that threshold the next day as I was tired and had been traveling all day. The next day, I asked the front desk to have maintenance move the refrigerator from my previous room to my new one. When I returned later that day, the refrigerator was there, and they decreased my rate by thirty nine dollars a night for my inconvenience. I highly recommend this clean, well managed hotel!

Good customer service, our room was clean, smell nice the only problem was the ants but once we told the front desk - housekeeping came right up to take care of the issue. Wonderful place will definately come back!!!

Pool should have towels

The Breakfast was really nice! No hot water on two of the three days spent there.

The room and bathroom was updated and clean. I would definitely stay here again.

This was my sisters wedding present front desk was polite and let me decorate the room they loved it.