Everyone was helpful and nice

At Check in they did not have the room available that we had booked - Room with Bunk Beds for our two Children aged 10 & 12. The only room they had available had a small double bed that was not suitable. We had booked through Hotels.com which had confirmed it would be a room with Bunk Beds but the Eiger Hotel refused to Honour this - although admitting they had set the room description up wrong on Hotels.com. The decor of the room was very 1970's and 80's as they are planning to convert the apartments into new suites shortly. This was fine, however the lack of investment lead to us having chairs with Broken legs (which came off). They did replace when asked buy it shows a lack of care and attention to customers.

Absolutely perfect stay. The warmest welcome from the reception and super friendly service the whole time. Loved the spa facilities. Perfect to end a day in the snow. Location was excellent.

We could see nice views of Eiger from my room , and it was amazing !

Good location. Our apartment have 2 bedrooms but it is not good for two families because it has one toilet only. Sofa inside kitchen is quite dirty. Front desk staff are good. Hotel provide free coffee at the noon time.

There is a wonderful, clean and comfortable house with a good view in balcony. Quick response and easy to find the holder. Also choose this when I have next trip here. We love this house so much

It is not far from the train station, and they offer pick up service which take you from the Grindelwald station to the hotel. There are lots of facilities in the hotel, and the location is perfect!

great location to train station. Can see snow mountains in the room. Easy to commute to Jungfrau. Oven is available in the kitchen. Very convenient for cooking. Coop is near by.

Good location, friendly service, welcome drink, nice service, and very enjoy, also they will provide free travel card for Grindeleald.

It was goooood

Great location in Grindelwald, and just 5 minutes walk from the train station. We stayed in an apartment that provided daily cleaning, and an amazing view of the eiger! The 2 supermarkets were conveniently located minutes away from the hotel. Great gym too!

Great location in Grindelwald, and just 5 minutes walk from the train station. We stayed in an apartment that provided daily cleaning, and an amazing view of the eiger! The 2 supermarkets were conveniently located minutes away from the hotel. Great gym too!

The location is good and the apartments are suitable for families.the bedding is very comfortable. The downside that they don’t offer breakfast

DO NOT TRUST THE POSITIVE REVIEWS! The hotel has two different parts, one part is very expensive and nice but the other part (I.e. the one you are looking at now) is very dated and dirty. The review for Both parts seems to be mixed and thats why there are so many positive reviews. Bedbugs and dirt are given. We felt so itchy the whole night and when we woke up at the morning, wow! guess what! two giant spiders were having a party inside our room. One of the spiders was actually quite aggressive as it tried to attack me. Trust me your grindelward trip will be completely ruined by this. It is not worth ruining the precious trip by going to this hotel. The risk was too high! if you actually checked other reviews you will actually realise that many have been misled by the positive reviews of the better area. So DO NOY STAY IN THIS HOTEL! I have stayed in Switzerland for almost two weeks and this is the worst hotel I stayed throughout the entire trip. 1/10. the only good thing is the spa.

DO NOT TRUST THE POSITIVE REVIEWS! The hotel has two different parts, one part is very expensive and nice but the other part (I.e. the one you are looking at now) is very dated and dirty. The review for Both parts seems to be mixed and that's why there are so many positive reviews. Bedbugs and dirt are given. We felt so itchy the whole night and when we woke up at the morning, wow! guess what! two giant spiders were having a party inside our room. One of the spiders was actually quite aggressive as it tried to attack me. Trust me your grindelward trip will be completely ruined by this. It is not worth ruining the precious trip by going to this hotel. The risk was too high! if you actually checked other reviews you will actually realise that many have been misled by the positive reviews of the better area. So DO NOY STAY IN THIS HOTEL! I have stayed in Switzerland for almost two weeks and this is the worst hotel I stayed throughout the entire trip. 1/10. the only good thing is the spa.

Great location, on site parking, fantastic views. Only issue is rooms need updating. The hotel has a lot to offer with spa, restaurant, bar, cigar lounge etc.

We stayed in the apartment without room service. Room was old and kind of dim. Toilet a bit smelly from the first day of stay. Shower facility was not good and there was some degree of clogging of the bathtub drain. Up side: friendly front desk staffs

The room was big enough to accomodate my family of 3. The balcony with awning was great. We sit there and see sunset over mountains. My daughter loved bunk bed. 3 closets gave us sufficient space to store stuff for 3 nights and 4 days. Location of hotel was not bad (8 minutes from Grindelwald station, 5 minuts from Coop and First Cable car station). A lot of restaurants and shops are nearby.

Amazing hotel, but too expensive

Reception and staff were nice and friendly . 1st Time in Switzerland and they provided lotsa of information . Like it because it’s near to grindelwald train station . Booked for my family of 6 pax. The apartment is smaller then I expected and rooms and living room is rather cramp for 6 pax but works fine as most time we stayed out . Great views of the mountain !

Reception and staff were nice and friendly . 1st Time in Switzerland and they provided lotsa of information . Like it because it’s near to grindelwald train station .Booked for my family of 6 pax. The apartment is smaller then I expected and rooms and living room is rather cramp for 6 pax but works fine as most time we stayed out . Great views of the mountain !

The hotel staff are super friendly and helpful. The location is excellent. We loved the view & enjoyed our 3-night stay at the apartment. In general, its better than what we expected.

Nice staff, convenient location, yet our room is facing a car park having no view which is quite disappointing.

Great experience, excellent service, people at this hotel are very nice and helpful

The hotel far, far exceeded our expectations. The staff was great, good location, awesome bars and restaurants with nice Swiss woodworking. Great workout area and spa. I would come back.

The hotel far, far exceeded our expectations. The staff was great, good location, awesome bars and restaurants with nice Swiss woodworking. Great workout area and spa. I would come back.

The apartment location is near to the train station and big supermarket. shuttle is a plus since we traveled with big group of family members. Restaurant serving good foods too.

We had the most fantastic view of the Eiger from our apartment

Excellent hotel staff. Especially Melanie who assisted our check ins and out.

Excellent hotel staff. Especially Melanie who assisted our check ins and out.

Stayed in an apartment for a week in early September. Nice hotel. I wish a microwave would be provided.

We had a lovely stay - returning after 15 years to the same hotel this time with our two children. The beauty of the hotel, its location and surroundings remain unspoilt. We stayed in a 2-bedroom chalet and were surprised as to how dated the furnishings - sofas and beds were. The living room also had very poor lighting which was rectified with some additional floor lamps when requested. Improvements with this would have made this an even more enjoyable trip. Would love to go back again!