Very nice hotel to end off a month long internship and to be able to stay in a new city! I was able to visit Alabama campus and it was amazing and a bucket list item

Very clean rooms, friendly and knowledgeable staff!

Spacious, private, and clean.

Nice hotel . It was as expected

Great location. Walkable to many restaurants

for an 8 day stay day 2 was no AC or electricity for that point no cable for 5 days. It was cool at night but in the day with only window AC units temp would only get down to 68 to 70 till at night.

Clean

Only stayed overnight but staff and services were excellent

Very much enjoyed staying at this hotel!

Well designed facility. Convenient location. Pleasant staff. Room setup is just right for travel without having to worry about food, etc.

This was the first time I stayed at this type of property It was great the ease of check in, very nice and clean, location excellent to the event I was attending. Room was wonderful, spacious, the layout was amazing. We really enjoyed our stay will book at the same property again.

Area by downtown Tuscaloosa. If you stay on the side by HWY 69 you will hear traffic driving by. Walkable to shopping and food.

Great hotel

I would have given this property an excellent however they did not have regular coffee for breakfast only decaf!

The room was not clean. My trash can was full of trash and beer cans left from the previous guest. The customer service was poor. I was asked by the front desk clerk and management to remove the trash. Why would I want to touch someone else’s trash? The rooms are to expensive for poor customer service!!!!

Great stay!

Great hotel it is close to downtown and walking distance to campus

Arrived at 4:30pm and room was not ready. When I asked if they would call me when the room was ready all she kept saying was I can’t check you in until the room is ready no timeframe or offer to assist in any way Breakfast at 8:00am most everything was gone. I asked for some bread for a piece of toast and they brought me a stale obviously 3 day old piece of bread. When I asked for something not stale and hard they brought me frozen bread. All the time acting like I was putting them out for such a small request. Suggest all the staff get a course in customer service! I wouldn’t recommend this hotel not the level of service you would expect from a Hilton Brand for sure

When I went to check out the desk lady refused to give me a print out of my bill which I NEEDED for it was a business trip. She said she couldn't and that the copy of the bill would have to come from Expedia! One desk clerk said I could get it and then the next morning I was denied a copy!!!!! What do you expec t me to do now?

Nice staff, good rooms.

This hotel has potential but is under staffed and the employees working are over worked and unhappy. When we checked into our room, they did not have any clean towels, and we had to go to the front desk to ask for towels. The second day we were there housekeeping never came to make up our room. We paid a lot of money to stay there with VERY little service

Excellent facility

Went to check in at 6:30 and did not have any rooms available for the large group of people trying to check in with confirmed reservations. Waited for about 45 minutes and still no room so had to leave to go out to dinner with my suitcase in tow and not able to change or shower. When finally got back to the hotel they no longer had the room they had promised would be available when I left and got a room that I did not book instead. The staff was kind and helpful but the situation was horrible.

Hotel was clean. Staff friendly. Breakfast wasn’t that great.

This was my second time, second chance at this property. Never again. The kitchen wasn’t equipped, no utensil. The cupboards were missing handles. The room service never replenished towels nor took the old dirty ones that I placed in the hall for 3 days. The breakfast lady was rude and check in had NO smile at all. There was updating going on and therefore the bathrooms(lobby) were closed and the pool was as well. I will not return here. I have photos to share as well.

No utensils in kitchen and limited glassware I felt there expedia didnt show right prices

Hotel was ok. I wish they would have told that the hotel was undergoing revovations and that the indoor pool was closed

Where do I begin, this hotel was less than stellar and would not reccomend to anyone in the future. Here for a business stay for a week, under the impression normal amenities and services would be available come to find out the hotel was under a huge renovation. I couldn’t wash clothes I had planned to wash, could not utilize a relaxing pool after a hard day of work, or couldn’t even get my day started with a workout as the gym was also closed for renovation. Had this information been provided Before booking I would have went elsewhere but it was advertised as a normal downtown hotel not under renovation. The hotel breakfast was very poor each day with sparse options annd the staff was rude and to top it off, I never once received a room cleaning even though I requested multiple times. The hotel staff was more interested in a leisure time than ensuring I was having a comfortable stay.

This property is under remodel but not a word was said during reservation process The pool, laundry and gym were off limits. They say a complete kitchen..it is Not, dishwasher fell out of the wall when opened. The microwave would not allow you to set power levels no cooktop.

Rented room for New Year Eve's Celebration so no one would have to drive home after drinking. We ended up not spending the night as one in the party had not been drinking and drove everyone home. However, spent time in the room getting ready for the evening and returned a few times during the evening to utilized a nice bathroom versus a bar bathroom. Ragan, the young lady at the desk during check-in, was very polite and informative and made sure that we had everything we needed.

Multiple light bulbs out, wallpaper falling down, drywall watch not finished and none of the usb ports worked. Was very loud cause walls was thin. Positive was mattress comply and shower had great pressure.

Staff was very irrespecfull... and the room I reserved was not available gave me a different room with bugs in it!!!! Very dissapointed at the saty....will never come back to thia property