The staff were extremely friendly and helpful.

Not great! Check in were quick to demand payment, shown to our room that as you entered the stench of mould hit you in the face. Very basic room, had to request a hairdryer as it wasnt there. Requested water as we were feeling unwell, no joke, five hour's later!!! Check out, requested assistance worth luggage, you guessed it, left to sort that myself too. Pool is nice ( but cold) and bed was the most comfortable I’ve slept in. Extremely busy street that is very narrow. Sadly, too many lows, won’t be back.

Security and staff are second to none, we have 2 young children and they were quick to cater to dietry needs and even quicker to entertain the children so us parents could eat. 10/10 would recommend to any families wanting to stay in Kuta

It would have been excellent on the beach area

Close to everything Great staff Multicultural breakfast

Beautiful hotel, lovely staff!!

Great hotel but needs more English movie channels

Good

The staff are friendly and remember your name great spot too

Awsome staff . A credit to the hotel .

I absolutely enjoyed everything. The staff were amazing and very respectful. The food was just on the point. Parta Yusa always went above and beyond and he accumulated every request I had. Definitely recommend this property to everyone.

We loved how friendly the staff were and how accomodating they were for our kids. Joe was a real hit with the kids, making them balloon toys at breakfast and saying hi. The rooftop pool is best as it has more sun and daybeds/cabanas, however it is quite small. Quite a limited poolside menu available with certain lines often not available which was a bummer.

For improving table numbers would help coffee to be hotter beer to be colder. All staff were truly amazing and all service was also amazing, the staff are the diamond in the experience.

Great breakfast variety, clean rooms, good comfortable king bed , location

The staff went above and beyond during our stay and the hotel was everything we needed it to be. Will be staying here again.

I loved the layout of the pool and that it was not overcrowded, neither top nor bottom pool. The buffet breakfast stood out as great service and great food. The preparation of the breakfast box was not properly conveyed but nonetheless was grateful they made it for us. Live guitar at night was lovely and I wish it was every night.

This property is great place to stay, nice and good service, will be the 1st choice if We stay Kuta..

We did like everything about this hotel I wish pool had 1.5 meter section

Friendly staff

We stayed at the hotel for 1 week in Febuary. We thoroughly enjoyed our stay at the hotel. The staff at the hotel stood out the most. From the hotel lobby staff to the cleaners they all could not do enough for us. I would like to thank Prasanti for helping us at breakfast by providing me with a little container of cream to put in my coffee each morning. For anyone that can't drink milk but can have cream, Prasanti went out of her way to make this available for me each morning. So ask for her if you require cream as most waiters are not versed in this requirement. The pool was enjoyable from 7-7 and had a heated spa. There was also a kids pool with play area available. I recommend this hotel and even though it was off the main streets, it was still quite close the the Beachwalk area, only taking 10mins to walk there using the poppies lane 2 street. 10mins to the east is the popular Legian street. The hotel was in a secluded area and was not roudy at all which would be good for families. The breakfasts was good but thought it could possibly have a change of menu occasionly and often would run out of popular items like watermelon. But the food was always fresh. There were other eating places along the back streets that where clean and friendly and economical should you want other foods. I would return to this hotel.

Staffs are friendly and helpful. Rooms are comfortable.

Excellent hotel and beautiful lagoon pool. Great value for money. The breakfast provide is the highest with mixture English, Asian and Balinese local cuisine was the highlight.. Will come back again..

Ok location. Need a lot of work to be done and you can see they have started, it would have been nice to have been notified that that was happening. Had a grinder and welder going on above the main pool on weekdays.

Well situated. Great staff and clean rooms.

Fantastic staff & excellent, clean hotel amenities. Walkable to Kuta beach & the mall. Breakfast was awesome & good spread of local and international cuisine. Shout out to Chef Oka & Calvin & barista Apria, in the restaurant. Love the local food prep daily & freshly brewed long black …simply amazing … Also to Front Office Manager Parta Yusa, making sure our stay was comfortable the whole week. Will see you guys rly soon. Cheers

The property is beautiful. Despite being a 4 star, the layout , the pool the rooms are near 5 star quality. While I was pleased with the property and my stay overall, there were minor things that found could have been better handled. For e.g. despite booking the room for 2 adults and 2 children, I had to constantly remind housekeeping and staff for towels. Some of the connection points in the room weren't working as was the remote to the TV. The bathtubs were really high to climb in so would caution anyone with any mobility issue. We did complain however as polite, courteous and eager to please, communication can be a bit of an issue countrywide. All in all there were a few absolute stars on the property. Joe, the front of house manager Parta, Amelia at the concierge and another lady who was simply amazing stopping to ask even after her shift. (So sorry but I think her name was Nita with very clear English). All in all Four Points is a gem in the middle of Kuta and would recommend to anyone.

Overall great hotel for families. Surrounding area and roads are not great but once inside hotel, it’s all good. They have amazing pool lagoon and a seperate swimming pool for toddlers and kids. 5 Stars for hotel staff who were always smiling and welcoming us throughout our stay. Especially restaurant staff are excellent and very friendly. Manager Havita and team were great in taking care of every guest. Staff like Niket, Evan, Edo, Joe, Linda etc made our days memorable. Breakfast options were great and they had huge variety daily including Indonesian local food. In house restaurant lunch and dinner menu could be better though. Drinks counter was good and they run happy hours, check timing though. Overall great experience.

The charges for commuting booked from the property are very high in comparison to if we get from outside.

Its fantastic if you love wandering around the laneways shopping and eating

Very very bad location It is located in a very narrow alley There is always traffic Cooler water flows into the room The towels were stained

I had to be relocated 3 times due to faculty and cleanliness condition of assigned room. I’ve arrived at 1:30am and did not get a room until 3:20am. There were insects and was assigned a dilapidated room on arrival, 2nd room bed sheets were filthy. Had to contact Expedia and after 1 he on the phone four palindrome promised to assigned a better room.

Hotel Entrance in the middle of a small road which is Not good! and the building is very old already even though the service is good!