Not happy with check in, they are not accurate in their room, I booked a Superior Double Room with city view, they don't have that kind of room? The upper part of hotel which has city view, is all apartments no rooms? Why then they advertised? Also when I checked out, they told me they are missing one flip-flop? They stated there were two, I found one which i was using, then they made me pay $5 for ued flip-flop? I paid almost $900, then fighting with me for a less than a dollar flip-flop? I was catching up my flight so I paid them what they demanded and left, will never use that hotel again? But i will keep using Hotels.com

Unsafe and unsanitary. I would never stay here again

I didn’t like that there were barely any outlets. They were in the most random places and they were old that it was loose for it to stay in place to charge. Also the bathtub is randomly high.

In the riverside area, there are lot of restaurants and bars. Room facilities were clean and user-friendly.

Location, staff, value

Not cheap but Great value Hotel.Nice big rooms,Good Breakfast Buffet incl. and next to many Bars near Riverside.Super location.Very Friendly staff

The Hotel is a bit old but nice. - power sockets are not working well with EU plugs. need puzzle a bit to get it done - a bit noisy as in the heart of party area. + big room and bathroom + friendly staff + good breakfast buffet in groudfloor

Great staff, clean hotel, perfect location, good breakfast. The front desk always willing to help you and make your trip enjoyable. Thanks!

This hotel is just located along pub street, beside the Mekong river, and it’s so central to many places! I must emphasize on how friendly, attentiveness and welcoming the staff are! What matters the most when traveling to Cambodia is the sense of safety, the hotel staff’s attentiveness makes your stay feeling secure. Hotel breakfast is substantial for you before you start your day.

The staff were extremely helpful and polite, the rooms were very nice and extra clean. The buffet breakfast was also excellent. I will definitely stay there again and won't bother looking for another place. The only thing I didn't like was my room didn't have a view.

In the middle of nightlife area

Great

Staff was great, service and cleanliness was on time, great area of the city to explore.

When I arrived around 1.30 PM on 1 st April they checked in without any hassle. The room in the 3 rd floor was given ; when I saw and found that there was no ventilation, immediately I called the reception. One Mr Kho ( sorry for my pronunciation) came and changed my room to 5 th floor which was very comfortable. He helped me arrange for a cab the next day and very helpful and friendly guy . This hotel is next to the river and a happening place close to important places with good connectivity. Definitely will stay there on my next visit in the coming September

The hotel itself was as advertised. Stayed one night on our way to the airport in Phnom Phen. Convenient location to the riverside, dining and night market. The street outside however is full of bars featuring beer girls and escort services. If you don't want to be in the red light district of Phnom Phen, maybe not for you. Otherwise a perfectly serviceable hotel for a night or two for backpackers or couples.

Good location!

Right near the river front. Close to the entertainment district. Good Staff. Clean rooms. Good value for the money. HOWEVER, the soap and shampoo provided were sub standard. You need to buy your own products. Breakfast as good.

The hotel is in the heart of nightlift area and very close to the Tonle Sap and Mekong river . Many bars and restaurants. Staff very helpfull and service good. Breakfast is Asien.

Location is perfect. Couldn't ask for better. Staff was very friendly and helpful. The room overall was clean and comfortable, though a little dated, with a bit of wear. Shower could have been cleaner, but much of that is due to local construction materials. I did have to ask to change rooms, as the 1st bed was horrible. It was like they were just using a box spring.

The best location to staycation

Very good area close to the river. Good hotel and nice staff

Great place to stay, close to the river walk and night life..

In general, this hotel provide good service and efficient.

In general, this hotel provide good service and efficient.

very clean place, good food etc.

Excellent property and excellent staff.

Property was good however theft is a major problem. My wifes cloths were stolen when she went out total of 6 sets. So be aware if your staying there to take all your valubles with you.

Property was good however theft is a major problem. My wifes cloths were stolen when she went out total of 6 sets. So be aware if your staying there to take all your valubles with you.

Overall good. Air con not cold enough and room was at 28/29c

Very nice hotel with really serviceminded staff, great location too. only thing on the downside is that we missed a swimming pool.

This has always been a nice place but over the years the rooms are getting bad. Needs remodeling in many rooms.

LUX is notable because it has a powerful odor of cigarette smoke throughout the lobby and guest rooms, though the property is posted No Smoking. I brought my concerns (I’m allergic to cigarette smoke) to the desk clerk and also to the manager. They didn’t care. If you like the stench of stale cigarette smoke partially masked by deodorizer, this may be the perfect property for you. If not, Buyer Beware. I ultimately re-booked at Hotel City Centre, a great hotel with kind, loving, and professional staff with a room that’s half the price of that at the Lux. To date, Lux has refused to refund me any part of my deposit. They even refused Expedia’s efforts to advocate on my behalf. Sad! Shameful!