Good room, nice view but awful service. 1- The reception is not 24hr. 2- We had problem with the transfer to Sairee beach, the staff told us during the presentation the transfer to main street was 200b during the day and 300b after 10pm it was . It's also written in the room book. Second day the taxi charged 300b. We complained once we paid 200 before, then the driver said we could find another taxi he wouldn't pick us up anymore, very rude! I called the hotel and the girl said the taxi can charge what he wants! She said it's not the hotel's responsibility. 3-I asked them to call the taxi to pick me up on the Jan 1st, they said their driver was off. They didn't even try to call. Then, I called him from my cellphone and he came!! 4- I asked the reception to call the ferry Company and confirm my boat status due the storm (2:30pm) she said the company would confirm only at 7pm. Then I went to the pier and they said it was cancelled, I managed to buy the ticket from other Company, otherwise I would lose my flight from Samui. Once again, they didn't eve tried. 5- We found out the hot water stopped to work when we got back from new years party, around 5am. On the next day, I called the reception to fix it and she said there is nothing they can do because their were off duty. I asked if we could take shower in another room and she said no. I had no option then to take my cold shower again. as we were brothering them during off work hours. More to say, but no space.

Excellent place to stay, we thoroughly enjoyed our time and felt very welcome. They went above and beyond on the smaller details, like candles for black outs, mosquito deterant candles, and even a local Thai phone to use for the duration of our stay. Unfortunately we were met by aggressive dogs when approaching the property by foot. Once we had hired a moped this was not a problem but we felt we were unable to leave by foot at night.

Amazing apartment with great view for the ocean. I will visit again

Had a great overall stay here while in Koh Tao. The room was spacious and had a good view down to Sairee beach. The staff were very helpful and have several arrangements with local taxis and other businesses to make booking excursions or transport easier and included a local cell phone with taxi and restaurant numbers already programmed in to use. They also have free snorkels and masks to borrow if you are looking to check out some of the local beaches and offer motorbike rentals as well. Only drawbacks were that the resort is a bit of a trek to get down to the main area of Sairee beach. The last bit of the walk back to the hotel is up a steep hill, so it's definitely a workout and takes a good 20 min or so walking at a steady pace. Additionally, it took us several nights to figure out how to use the hot water in the shower as it did not work as expected in our room at least. If you run into an issue with water temp, check with the staff as I'm sure they can assist you. Overall, it's a nice place to stay if you don't mind being away from the activity of Sairee beach and prefer taking a taxi, motorbike or a longer walk to get to places.

I stayed here for three nights during busy season. The staff here are excellent, they are very helpful and friendly. The staff I encountered were also all fluent in English which was useful. The hotel provides a guide to the local area detailing restaurants and tours available which is really useful and feels very presonalised. The rooms are up on a mountain so have a really nice view of Sairee beach from the balcony. The rooms have comfortable furniture and are tastefully decorated. The bathrooms are a beautiful, made of stone and concrete. Despite all of this I had a real issue with the hotel which was the accessibility. The hotel is up a mountain and as such is difficult to walk to and from. There are no stairs leading to the hotel itself, so you have to walk up a very a steep, flat road which is both tiring and somewhat dangerous. I like to travel by foot so this was a bit of a deal-breaker for me. The hotel recommends using a taxi service when returning to the hotel for 200THB during the day and which increases at night. Sometimes you want to simply pop down to the beach or get something to eat and you'll have to pay 200THB + each time to get there or return. Overall, very nice hotel service and comfortable rooms however I probably wouldn't stay there again due to the inaccessibility by walking. If you are happy to pay for taxis each time to come to the hotel this won't be an issue for you however.

Lovely apartment. Great view. The climb up is quite steep (apt 6) so if you have trouble walking up and down stairs this place is definitely not for you. I loved it. Every morning, sipping coffee and looking out at Sairee Beach. So amazing. The staff was friendly and helpful. The room was clean and big, with a comfy L couch to lounge on. I loved this place

Koh Tao heights is a great place to stay. The rooms are gorgeous and the view from our apartment was beautiful. The staff provide a free mobile to help you order takeaway food which is a nice touch and also to keep you informed of any info you might find helpful whilst you stay there. They also have a speaker system in the rooms with a headphone jack so you can play your tunes which wethought was great!!!! The only downside we had of this place was the very very steep hill which you will need to climb to get to the hotel! We hired a bike from the reception but even this wasn't enough to get us both up this hill!! The Mrs had to walk up the hill which she wasn't very impressed about to say the least! Overall a nice stay and would recommend for sure

The studio apartments are excellent value and offer amazing views. The pool villas are also really impressive. Highly recommend you hire a motorbike to get around as the hill is steep.

Although the apartments are located away from the beach and up a steep hill, this made no difference to us We found you could walk to the beach in under ten minutes. The accommodation was beautiful, spacious and relaxing, with great views onto Sairee Beach and Nangyuan Island. I will stay here again if visit Koh Tao