Stayed for 2 nights after arriving on the ferry from prince rupert. Staff were quick and efficient at getting several groups checked in even with our 1 am arrival. They were friendly but prompt to get everyone situated and it was appreciated!

Excellent service. Delighted with our stay. We intend to come again.

Hotel is very new / renovated, clean and modern. Having a gym or more amentiy on site would be nice. The fish and chip in the bar was incredible, one of the best I've had.

Arrived late off ferry and great service. Hotel was super quiet and dark for sleeping in. Highly recommend.

The room was very nice. Dinning room was ok but we were in Port Hardy which is end of the road on Vancouver Island so just happy to have food and service.

Easy check in and nice rooms. Breakfast was a mess, ditch the potatoe rosti.

The food choices were very good.

Check seemed like we were inconveniencing the girl as she busy on a personal call then we were given the wrong forms to sign

I mention the negatives first because they should not be issues given what we paid. 1. The check-in person at reception desk when we arrived is not welcoming or pleasant. Just sourness and a big list of what we cannot do. Maybe it was the end of a long day but we were the only people she was serving and we went out of our way to be kind and polite to her. Luckily, on checkout, the receptionist was very sweet and a total contrast to the night person. 2. Walked into our room and we were hit by the unmistakeable pungent smell of sweat. Luckily the windows opened, and the smell diminished after about an hour. 3. Despite a big fancy espresso machine in the café, the espresso tasted like disinfectant. I poured it out and ordered a 2nd one just to make sure it wasn’t an anomaly. Nope. I suspect the coffee or the person in the cafe making the espresso is the source of the terrible taste, because that machine itself is very impressive. 4. Loved the staff in the restaurant, kind, responsive, attentive, and knowledgeable. 5. Room was very quiet and after the sweat smell lifted we slept very well. 6. Good water pressure. 7. Good parking.

We have traveled to many places and have never encountered a hotel as dirty as this one. We found toenail clippings and hair on the sheets—absolutely disgusting! Although check-in is stipulated for 4 PM, most customers had to wait nearly 30 minutes or more. The lobby was crowded with people waiting, and the receptionist only said, "Sorry." This suggests it happens often. We will never stay at this hotel again.

Comfortable New

Far surpassed my expectation when booked sight unseen. Card access side doors! A beautiful interior space right down to the rooms interior, well done!! And my scrambled eggs were perfection this morning😂

This is a very clean hotel with friendly staff, and beautiful decor.

Very comfortable room.

Poor Customer Service!

Quick easy check in. Dining room on site complimentary breakfast vouchers were for a classic breakfast which was excellent. Beautiful rooms. Easy to walk anywhere in town. It was a good choice for us.

When you first walk in, you are greeted with a friendly "Hello". Customer Service was really great, I loved how friendly the staff were. The rooms are nice and comfortable. And the hotel is in such a convenient spot, most places in a walkable distance. Would definitely stay here again if I get the chance!

Wonderful artwork in the lobby and in the rooms in BC coastal indigenous styles.

The front staff are very nice and willing to help, I got a lot of useful information from them. If the room could have more space would be better. The blind is not room darkening, so it will be very bright in the morning, which is not good.

Very nice place. Good size rooms and well maintained. The shower head was somewhat temperamental. Nice food, but eat on the patio - the inside room feels more like a pool hall. Avoid having a room by the elevator, as it gets very loud.

Perfect for our 1 night stay after arriving late on the ferry. Beds were comfortable, room was clean and recently renovated.

Nice property, clean and seemed fairly new. Restaurant - food and service was good. Room was clean and comfortable. Minor issue, did not have a desk which would have been handy as I was on a work trip and needed an area to work on laptop. There was a business centre in the lobby which was appreciated but rather work in my room. Overall good experience and would stay again.

Everything at the hotel is new and very well designed. The beds are very comfortable. There is a pleasant scent in the lobby. I arrived with a large number of people at the same time and the lady at front desk quickly and efficiently checked everyone in. GREAT SERVICE!

Nice new rooms!

Very friendly staff, clean great food and cllse to everything

A beautiful hotel, and a really nice restaurant with patio dining overlooking beautiful BC scenery.

Friendly Checkin late at night after our ship had arrived. Comfy beds, spotless clean room and bathroom. Large shower with good water pressure. Late checkout time at 11:00 am was highly appreciated after the late arrival.

Unfortunately our room smelled like a wet dog had been staying there prior to us. The odor eventually cleared after leaving the window wide open 3 days.

Great property overall. The only thing missing was a vending machine to get snacks or drinks from late at night. We arrived on the ferry which didn’t get in till 1 AM and looking for a bottle of water. We were told to walk up to the gas station about 15 minutes down the road, which I’m not about to do with the two year old!

A nice property and we enjoyed our stay.

Our room was very comfortable…. bed, decor, cleanliness, layout was fabulous. Check in was quick and easy. Thank you for a very comfortable stay after a long ferry ride from Prince Rupert!

I’ve stayed here a few times now. It’s quiet, the beds and pillows are comfortable. The staff is friendly. That’s all I need.