Great experience, very friendly staff

Everything about Noguchi is amazing. The hotel is well located near to the Jigokudani park. The entrance to the hotel driveway is unassuming though and can be difficult to spot after the sun goes down, especially if driving into the area for the first time. Staff is friendly and helpful - they really pamper you there. And the suites are huge! Pictures on the website are 100% accurate. We felt relaxed and at home already the moment we stepped in. A very welcome change from the tight spaces we get in a typical hotel room on the road. Half the battle won right there to drive stress levels down indeed. Reservation comes with dinner and breakfast in a dining room. A butler serves and explains every dish of the kaiseki course. A true feast for the eyes as it is delicious. There is a strict restriction on the number and minimum age of guests coming to the hotel. Notwithstanding, it is the way an exclusive onsen establishment that aims to deliver a unique experience, serenity and 100% relaxation, ought to be. We are so glad we picked Noguchi!

The hotel was amazing ,I will come angan!

Nice & modern style onsen hotel. This hotel has a private onsen in the room, nice dinner and breakfast, free shuttle bus from airport to hotel and Sapporo JR station.

Great service provided from start to end. Amazing private Onsen. 5 stars experience

The hotel is extremely good, with awesome outlook and excellent facilities. Hotel room is very spacious and comfortable. The hot spring bathing pool is big enough for two persons and the view outside is nice. Hotel's staff is very polite and we are very satisfied with everything.

The is the best hotel in Noboribets, and even though it is pricey. The hotel is for adult only and guarantee you have a quite environment for you and your love one. The breakfast and dinner in your own dinning room. You can have all the drinks free of charge from your fridge while doing your private onsen in your suite. The hotel staffs are friendly and extremely helpful. If I go back to Noboribets, this hotel is still my first choice.

The is the best hotel in Noboribets, and even though it is pricey. The hotel is for adult only and guarantee you have a quite environment for you and your love one. The breakfast and dinner in your own dinning room. You can have all the drinks free of charge from your fridge while doing your private onsen in your suite. The hotel staffs are friendly and extremely helpful. If I go back to Noboribets, this hotel is still my first choice.

Staff is very polite, providing superb service. Great amenities. In-room onsen is a must-have. Free beer in the fridge, refilled every day with afternoon snack. Room is very spacious for Asian room. Dinner was spectacular - the best Japanese meal we’ve had by far. Breakfast is very filling. Very close to natural foot bath and Hell valley tourist attraction with short hiking trails.

Staff is very polite, providing superb service. Great amenities. In-room onsen is a must-have. Free beer in the fridge, refilled every day with afternoon snack. Room is very spacious for Asian room. Dinner was spectacular - the best Japanese meal we’ve had by far. Breakfast is very filling. Very close to natural foot bath and Hell valley tourist attraction with short hiking trails.

Excellent hotel in Noboribetsu area with private onsen. Wonderful food. Great service.

Very nice and tidy room Recommended to stay there Good onsen in the room Love to visit again

We were having an argument over a smoking room, with a lot of effort talking to the staff finally we got our desire smoking room, I believe the staff should be more sincere and provide sufficient care handling our case. This is very disappointed that special care and attention can not be provide until we seriously compliant and ask to speak to the Manager.

The room is spacious and the staff are helpful and friendly. Besides, the onsen is comfortable and relaxing. However, if shuttle bus was provided going to and from the Gokuraku Street, it would make the stay perfect.

This hotel simply discriminate foreigner especially people from other Asian countries. The staff is unprofessional and rude and I didnt feel stay in a transitional Japanese Ryoken which should be well look after. Furthermore the food in there are not fresh at all and seems they have been laying around a few hours ago! Being spend a large sum of money, I wouldnt want to stay there again.

This hotel simply discriminate foreigner especially people from other Asian countries. The staff is unprofessional and rude and I didn't feel stay in a transitional Japanese Ryoken which should be well look after. Furthermore the food in there are not fresh at all and seems they have been laying around a few hours ago! Being spend a large sum of money, I wouldn't want to stay there again.

Fantastic hotel with great service, food was amazing too. Highly recommended for everyone who is travelling to noboribetsu.

great room with great goods, very relaxing. will stay again

Everything is great

Room is nice indeed. Pretty comfortable. But I was disappointed with the breakfast and dinner, given the price we paid...