The staff was very helpful although they didn't speak English. I was able to use Google translate and WhatsApp to communicate effectively. The breakfast is included and very tasty. It's mostly buffet style however they also made omelettes according to your liking. The rooms are cleaned daily and the team and coffee station is always well maintained. Very quiet and relaxing.

The customer service was incredible and free breakfast was amazing so many choices! The front desk went above and beyond for me when I was sick!

Our stay at Casa Esmeralda was excellent! The hotel is gorgeous, and is located in a very convenient spot, without being too submerged in the bustle and noise of the city. The rooms were always kept clean by the staff, and the complimentary breakfast every morning was always delicious! Giara, the receptionist, is the sweetest! She was very gracious and helpful with anything we needed throughout our stay.

Nice clean hotel. Front desk great, room not big but pleasant, good breakfast. 18-20 minutes toPlaza de Armas. Hotel is on nice side street in an area that not particularly glamorous. Iglesia de Nuestrs Seńora de Belen is 5-10 minutes away.

We left a night early and moved to a different hotel. We advised the hotel of a feather allergy and what they were able to provide were 2 tiny throw pillows for me and my wife. The towels in the bathroom were tattered. The staff was rude, when I asked for an additional pillow case so I can stuff it with jackets to make my own. The shower did not drain well so if you took more than a 5 minute shower the water would overflow into the bathroom, not to mention you would be standing in 2 inches of water. The doorbell on the front door is not responsive and when we arrived at night we were stuck in this dark aly and they were not attending the phone number listed on the door to call for service. Lastly it is impossible to sleep here, you can hear EVERYONE on the same floor and above you, they appear to once have blackout curtains- because one window had them and the other did not and you have flood lights lighting up the entire room all night. The noise from the neighborhood, car alarms, and then from neighboring guest rooms is unbearable.

We stayed in the hotel for 4 nights, the room was very small, we barely have space to accommodate the luggage and the breakfast schedule was to short, around 8:30 am I’ve tried to pour myself a cup of coffee and there was none left, I’ve requested for one and they told sorry, no coffee available, no juice, no milk. Very disappointed.

Rooms are very comfortable, staff very friendly, breakfast was above our expectations. Due to its location is better to move using transportation to visit other places in Cusco.

Staff was very kind, especially Edisson who was available any time by WhatsApp.