We arrived a little early to the resort but were told our room would be ready by 3pm. It was almost 4pm by the time it was ready. When we got to the room, we realised that the queen bed was actually a standard double. The person who took us to our room advised us the mini bar would be filled around 5pm. It was never filled. We slept really badly the first few nights with lots of back pain. Eventually, we lifted the mattress to find various support slats were missing. After we reported this to reception, they had it repaired and we slept much better. As we'd paid for The Level, we were advised on our second morning that we could alternate breakfasts at The Level breakfast in our resort and the one next door at melia llana. We did this and it was great, as it's an adults only hotel. Sadly, on our last morning, they had introduced a new vip level, meaning we lost the right to this service. As such, I don't think I'd recommend paying extra for The Level for anyone thinking of going in future. The food offering was very good - better than other all inclusive resorts I've been to. But we weren't advised to book restaurants in advance and, at the peak period of the year that is new year, we were only able to book the new year's eve night (which we did in advance) and one other included dinner. The best thing about the resort is definitely the staff. They obviously really want to help and make sure you're having a good time. They go out of their way to be friendly and helpful.

Awesome hotel. Staff was amazing.

Very disappointed with Josimar front desk staff he was unprofessional with us he don’t know how to treat the customer...but I appreciate you Stephanie for the great service keep doing what you do to make us happy

Very disappointed with Josimar front desk staff he was unprofessional with us he don’t know how to treat the customer...but I appreciate you Stephanie for the great service keep doing what you do to make us happy

We were very disappointed. The hotel is rated 5 star at Hotels.com, but not much here that reminded about 5 stars. It should have been 4 stars - not 5. - food: Most food tasted the same everywhere. One exception: Dinner at Aqua. Tasty food. - drinks: limited choice for non-alcoholic drinks, and many options (of the few) were not available - maintenance: Lack of maintenance. Problems with aircondition. Smell of mildew. - gym - very small. Only space for 2 people at a time, and shared facility for 2 hotels. - service: Employees did not remember who had ordered what. It could take an hour or more to get what we had ordered. Many of them could not speak English. Some of them were very friendly. Positive: Nice snorkeling. Nice pool area. Nice sunsets on the beach. We moved to RIU Santa Maria after 4 nights. That is a true 5 star resort. Are still there.

HORRIBLE EXPERIENCE. PLEASE AVOID. Shower water is yellow, the resort is absolutely understaffed, employees were hiding. it was CHAOTIC. Restaurant are already fully booked when you arrive, and food (restaurant or buffet) is just horrible. We ended up taking a cab to eat in Santa Maria. Wifi does not work, dirty everywhere. People around me were as much horrified as me. A lot of very upset people. How come this rating is so high ? Are the other reviews fake ???

HORRIBLE EXPERIENCE. PLEASE AVOID. Shower water is yellow, the resort is absolutely understaffed, employees were hiding. it was CHAOTIC. Restaurant are already fully booked when you arrive, and food (restaurant or buffet) is just horrible. We ended up taking a cab to eat in Santa Maria. Wifi does not work, dirty everywhere. People around me were as much horrified as me. A lot of very upset people. How come this rating is so high ? Are the other reviews fake ???

Very nice and friendly staff. The hotel was nice but not everything was opened yet after Covid. We took Level and this was perfect since no kids are allowed.

This complex is ok but the beaches or very rocky impossible to swim. There’s not shuttle to the airport. The reception staff are completely slow like your a number and all the want is to get more money out you . I’ve been to many Melia ressort this one is a no go for me...

We spent Christmas 2019 at Melia Dunas, and it was great.

we stayed here for 4 days and it was nothing short of perfect. We wished we had stayed longer. The ambience was great, even better than the pictures. Food was great too and literally all inclusive, meaning you don’t have to pay for breakfast, lunch, dinner or even drinks. Everything is covered in the cost of the room. Totally amazing! The pools are relaxing and great too.

we stayed here for 4 days and it was nothing short of perfect. We wished we had stayed longer. The ambience was great, even better than the pictures. Food was great too and literally all inclusive, meaning you don’t have to pay for breakfast, lunch, dinner or even drinks. Everything is covered in the cost of the room. Totally amazing! The pools are relaxing and great too.

The biggest resort I ever been on. Very comfortable

We were very disappointed with this hotel. Booked as a 5 star hotel, and for a €200 room per night, the deluxe room we stayed was very dirty, shower in the suite in terrible conditions, damaged furniture, poor food (canned fruit for example), etc... Fortunately the local staff with their incredible hospitality and friendless made it bearable.

The hotel is nice, nice rooms, swimming pools and bars. It is clean. We could put 5 stars, but the food is really not good, that's why we give 3 stars.

The hotel is nice, nice rooms, swimming pools and bars. It is clean. We could put 5 stars, but the food is really not good, thats why we give 3 stars.