We had made reservations for 2 rooms on Expedia. Each room had their individual confirmation numbers by the hotel. But they said they could only give us one room.

Excellent service, very helpful staff

There was no shuttle as you mentioned Simple n nice hotel with excellent service n good food n breakfast. Nice rooms Business friendly hotel at reasonable tariff Center of city.

cramped quarters for a $120 (10,000 Rs) stay. Food was not bad but not stellar either.

Very convenient and clean. Staff very polite and helpful

The staff was excellent. They should hve a connsier at the desk to help guests with brouchers to help with their visit.

Breakfast buffet is wide ranging, staff are very accommodating and helpful. Dinner service too is excellent, nothing is ever too much for the staff. Gym, pool and games facilities were really lovely and we made use of all. Rooms could be cleaner in my opinion, bathroom tiles were a little dated and there should be better attention to detail for the hotel standard.

the stay was terrible as the hotel could never manage any food services for hotel guest. all orders took more then 40-50 min to be served . there was no table set for morning breakfast , no management done for guest breakfast

The breakfast buffet manager can do better to look after guests, like ask for coffee, live counter etc. When approached, service was provided. Room not cleaned by the time communicated to front desk - they had 3 hrs to do it. Bathrooms are super small. Not a 5-star bathroom.

Everything was excellent except the room size.

Overall it's a nice hotel. Great breakfast offering and friendly stuff. My room carpet seems old, has white stains and an unfresh smell. I enjoyed shopping some souvenirs in the store within hotel.

We enjoyed our stay. The staff was wonderful. The food was good and there was a wide variety. Our room was small but well appointed and clean. We were upgraded to a balcony room. The pool was beautiful.

Sheets had stains on them and asked house keeping to replace , in the shower body lotion & shampoo had no labels couldn’t identify Could not shut off the TV

All good restaurant service is poor

It was great except for the food.

The finest hotel we ever stayed.

We stayed 2 nights at the hotel. First off pros. Staff prompt and responsive to fix deficiencies. Courteous. Professional. However the hotel bills itself as 5 stars but realistically more like 3.5 to 4 stars. I had higher expectations. Examples. TV was not even connected first day and staff had to come and finagle behind the tv to reactivate it. Body wash was empty in bath upon our arrival. Shower curtains and bath mirror stained. Shower fixtures quite dull scratched and have lost their sheen. This was a reserved room for 3 people but only 2 bath towels stocked. The sofa bed was not stocked in advance with bedsheets or pillow. We had to request. In isolation each of the issues not significant but in totality did not live up to expectations for a 5 star facility.

The service was excellent. However, the rooms were not cleaned properly. The linens were soiled. The hallway carpet looked old and dirty. The hotel did not fees like a five star hotel.

Customer service!

Stayed for a couple of nights with family (two rooms - interconnected). The hotel staff were young and friendly. The food (we had two breakfasts and one dinner) was quite good, with plenty of choices. The only small inconveniences were that the A/c. in one room was not very effective, but we managed by adjusting the settings, and the cleaning on the first day could have been better. The hotel seems to be favoured by families, which is a good sign. Overall, a great stay.

Grand Mercure Mysore was a wonderful experience, staff were really helpful & approachable, room was in perfect shape & facilities were fabulous. Whatever you ask of them, they will get it for you. Only a small point here, you should have more games for the tiny tots like a play area, the one you had was for non-school going kids and very small.

The hotel is well maintained and at prime location accessible to various Mysore attractions. We enjoyed our stay.

We had selected to pay at hotel and card would not charged until check in. But amount was debited from the card next day of booking. They are charging extra charges

Terrible house keeping. They did no check on if TV, Kettle, are working or even present. Took 4 hrs to settle down. They had not provided Fuctional tv, electric kettle, sufficient water bottles, tea cups, slippers, tooth brushes, towels even after repeatedly asking. If you are hungry, do not even attempt to order. It will take at least an hour even for snacks and that too exorbitantly priced. All food is good, but you cannot expect that every time it takes almost 2hrs if you going for Al carte.

Amazing stay and the staff were excellent! Tunuja,Debyani,Babitha and Harshita were extremely helpful and courteous! Thank you!

Great restaurant, cold but nice pool and good area. The problem was my small room on the 5th floor. I asked for a quiet room so was given a room at the end of the hall. There loud noises and explosions above all day and night from perhaps a generator that made it impossible to sleep. So avoid the 5th floor especially a room at the end if the corridor like mine

We checked in at this property and it was a nightmare. They asked like 4 forms of ID and treated like us like a third world country people unless I showed my US passport and then the respect and the hospitality came out. We asked for ice cubes multiple times and got only once or twice. We were charged for breakfast for both days and they had to adjust it since we used breakfast only for a day!! And the manager took that offf as well for inconvenience. AC and phone never worked. When called front desk they sent some one up and he told this is how it is on AC and they don’t have spare phones!! Not a luxury hotel service overall.

Dirt and stains on carpet tiles broken

Well located, friendly staff, responsive, surprised with Xmas sweat treats on decorated plates served two days during our stay, fresh fruits and mineral water replenished daily. Adjoining suite door not fully sealed for acoustics. Otherwise, our stay was enjoyable.

Very nice service. The property isn't very big, but stay was very comfortable. The hotel staff went out of their way to make our stay comfortable. Food was also very good. I'll gladly be back here and wholeheartedly recommend others to try out.

First off the food is excellent! The staff are all helpful and friendly. I will definitely be back there!

Very average stay. Service at check in was disappointing. Understand we didn't have any local ID on us at the time, but considering we had our 70+ year old mother with us and were checking in at 9:30pm, expected a little compassion and flexibility from the hotel management as we assured them the details would be sent through within 12 hours and we had already paid for our accommodation. It took us over 90mins to check in and get our room. Appreciate that they finally recognised how late it was and how much we were inconvenienced, so we were given a room upgrade at our request so that our mother would be more comfortable. Asked for luggage assistance when checking out which never turned up. Breakfast was below average and waiters swept off their feet and confused with orders. The shower curtain was dirty. Bathrooms are small. Overall, not sure how this is considered a 5 star hotel. Doesn't meet the mark for us.