Good

The hotel did not honour as advertised on their third party platform on Expedia about the breakfast buffet. I paid for them when I booked the reservation online. Anyways once I checked in, the receptionist told me that I did not have breakfast included. Ultimately, since it was late I could not make another reservation, I end up staying.

The hotel staff in general is very unhelpful. There’s zero hospitality spirit in the front desk employees. We needed to request for a late checkout for a couple hours beyond the checkout time and they charged us half of their full day rate which many hotels would normally wave if they have availability. Nevertheless we agreed to the extra charges. Unfortunately, our train got delayed and we requested them to give us extra 1hr assuming since we are already paying extra this should not be an issue but the staff simply refused. We had a baby with us but their staff couldn’t care less and forced us to vacate the room immediately even after charging us extra for half day. The hotel property is an old construction and not cleaned properly, the room furniture is in a very sad condition. We will definitely not be returning!

The booking mentioned room is for three adults. Also, had called staff member prior to booking and after making a booking with booking number to provide extra mattress for third person. However, the arrangements were not made until guests arrived and waited to have it in the room after requesting the stagf again few times.

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Very close to shopping area and hospitals. Easy access to road and rides. Near to major malls

Nice friendly staff, well dressed and professional

Nice friendly staff, well dressed and professional