Ok, cheap stay.

Checking in wasn’t straight forward. We were left standing outside the building while it’s pouring rain outside before we were told our room number and that we can get in. It could’ve been communicated before we get there. Room was ok especially if you need it only for a short stay. Shared bathroom is fine but rules should be enfore better. Bathroom was dirty and there’s clothes hanging from other guests.

The room was not clean at all. Bathroom had black and red molds and smell very bad and kitchen area were also dirty. We really did not want to touch much. Sheets had a hole. It said that there was a kitchen in the room, but the kitchen was not well-equipped and the cooking stove did not work with pans in the room. It was deceiving to say "there was kitchen".

Very Nice Hotel, and good Staff

Amazing staff, and an amazing area. The room was very basic. No towels were provided for showers. Took us a while to find the toilet.

great view from room--no ac and shared bathroom not too clean

The owner was very kind. He allowed us to check in early. He helped us with our bag to the third floor. There’s no elevator, I cannot do stairs. It was my first issue. The beds were extremely hard they were like laying on the floor. I was unable to get comfortable the entire night it left me in a great deal of pain.

It was clean and Marco was so helpful. We loved our stay and would definitely recommend!

It was clean and Marco was so helpful. We loved our stay and would definitely recommend!

Very clean and spacious rooms. A bit noisy but you’re in the center so I guess that is normal

Very clean and spacious rooms. A bit noisy but you’re in the center so I guess that is normal

The kids were entertained by the garden but it was scruffy with long grass and weeds and chopped bushes everywhere. Our room had a kitchen and kettle but no cups or forks, spoons?!!!

The kids were entertained by the garden but it was scruffy with long grass and weeds and chopped bushes everywhere. Our room had a kitchen and kettle but no cups or forks, spoons?!!!

The advertisement for the hotel was a little misleading. When we arrived there, it appeared to be more of a private hostel instead of a hotel. The bathroom was not connected to the hotel room - rather, they were communal and shared with the whole floor. As for the cleanliness, there was zero cleaning service for the whole 3 nights we stayed there. They didn’t even provide fresh sheets or towels. Overall, it was pretty disappointing but a massive learning curve. We will be more careful when looking for hotels next time.

The advertisement for the hotel was a little misleading. When we arrived there, it appeared to be more of a private hostel instead of a hotel. The bathroom was not connected to the hotel room - rather, they were communal and shared with the whole floor. As for the cleanliness, there was zero cleaning service for the whole 3 nights we stayed there. They didn’t even provide fresh sheets or towels. Overall, it was pretty disappointing but a massive learning curve. We will be more careful when looking for hotels next time.

The property is a stones throw distance from Interlaken West railway station. It has a common kitchen and bathroom/toilet facility for guests. We stayed in one of the basement room adjacent to the kitchen. The room isnt well insulated and one can hear all noises coming from kitchen in the morning. The toilet is located at first floor so you have to go up to use it, but, a washbasin is there in the room itself. The room had a heater that worked well. There is no reception in the property and one has to contact the property manager over the phone beforehand to check-in. Theres some grocery shops and restaurants nearby the property.

Very basic, no frills. Not cheap. Would not recommend. Had to share a bathroom with many others.

Not provided the location they book insyead took to another horrible property above restaurant with food smell and very tigjt spaces with lot of lefover furniture.Suggest not to book this propdrt at all

First positives: close to interlaken west, train and bus station. Property was cleaner thn expected after reading reviews online. Trampoline in small garden was fun for my son. Kitchen made things easier for us.Negatives: Too noisy for anyone to walk. Stepping stairs will bother. Cooking in kitchen will bother. This property is made to be utilized for maximum guesy rooms, so some rooms are trickily located and can be bothering. Small rooms. Specially the 3 people one we took. I believe ours was best of all, still tiny compared to general sizes. They charged us extra for 6yr old Son, despite the fact we did not take extra beddings, I hated that. Met 1 person only while payment and nothing else, no service beyond that. They did no cleaning. Washrooms were good when we checked in but that was all after that the condition wasnt great. Just a cheap shampoo and hand wash, nothing else was available.

We felt the price of the property was misrepresented online. When we received our confirmation, we were. Given a much higher price. The property was not worth that price. The beds had a very dirty pillowcase on one of them and hair on a few of them.

I didn’t stay there because was full. They overbooked it.

Hi, property is centrally located. High price for a guest house type room. Owners have 2 properties so no one is on the grounds, you have to call them when you arrive. Bring your own shampoo and soap. I was in room 106, had very hard double mattress, and bunk beds. Bunk beds softer. Hotel prices are in this area, so if you dont mind a clean 2-star set up this is fine for a couple days. Very short walk to buses, trains and restaurant.

It was awful. Our room was in the basement right next to the kitchen and it was real loud. People were up making food way past 1:00am.

Good location close to Interlaken West station, shops & restaurants but also quiet. No staff on site so have to phone when you arrive to be let in. Insufficient bathrooms. Kitchen only equipped for Asian cooking, no mugs, bowls, spoons or knives so couldn’t have breakfast cereal / toast or make a sandwich. Beds uncomfortable and sheet wasn’t clean. Curtains thin and too narrow to close fully. People smoking outside so couldn’t have windows open. Only one power socket. Fan or kettle had to sit on floor in front of the door to reach the power socket. No washing machine.

The bedroom was with dirty bedsheets , no phone in room , no light on the entrance , no Reception , No Air condition in the room , could not sleep whole night. . No washbasin inroom , no kettle for making coffee.

This is really close to Interlaken west train station which provides a great connectivity. The rooms were a little small compared to hotel rooms but cosy and clean. The shared bathroom was also clean. Overall a good experience

Horrible communication, no heat, bed was worse than sleeping on a floor because the springs stuck you and it was hard as a rock. The double bed came with only a blanket for a twin bed for two of us. No curtains so we could not change and the lights at night could not be blocked. The shared bathroom door creaks so loud you knew every time someone when in or out. Besides being close to the west train station, it was a horrible experience and we left to find another place to stay.

I didnt realize we had to pay with cash on arrival. That was a little difficult but maybe I missed that piece of information. The place was pretty nice. WiFi had a weak signal on the third floor but otherwise the stay was very good.

We had to request a cancellation and refund at Interlaken Marco Guest House due to the fact that we were mislead by the hotels.com review rating and the star rating of the hotel. When arriving at the hotel, we felt extremely uncomfortable with the check-in process as we were approached outside by a stranger asking if we were staying there in which he made a call to the land lord. We had to wait 10 minutes for the land lord to return. We paid with cash and did not receive a receipt. Staying there the first night was nightmarish; the sheets appeared to be clean initially but when returning to the room in the later of the evening, there were holes in the sheets and the sheets caused irritation on our skin which leads us to believe that they were not clean. In the midst of the night, we noticed a smell lingering around which can be closely described as vomit. The smell continued to go throughout the morning. We tried to open the windows and increase the ventilation but there was no heating system, temperature control was non-existent.