Front desk so rude I will not come back again

The staff was good and kind and helpful, my beef is not with them. My beef is with management and their uneducated choices. I am disabled and walking is difficult for me. When I arrived, there were 2 handicapped parking in the front of the hotel and I parked there to unload my car. This parking was approximately 15 feet from the front door, so it was easy for me to walk in and out and not cause me pain. However, that evening, I went to my event. When I came back, the parking lot was full in the front. Beside the 2 handicapped parking spots, is a slot for charging an electric car. That spot was taken by a gas driven car not charging. I was required to drive around to the back side of the building where I found 3 more handicapped spots. I parked, there were two doors right there, so I thought I could get inside easily. The first door had no handle. The second did, but both doors were locked. I had to walk the distance to the front door. By the time I got there, my inflamed back didn't allow me to walk upright. I was told by front desk staff the management was concerned with nighttime safety. Given all the spots not designated handicapped in the front of the building, that is not the message I got. I really felt unwanted in this hotel. It felt very discrimatory.

The breakfast was horrible! I have stayed at several holiday inn hotels with breakfast and this one by far was the worst.

Ice maker on 3rd floor didn’t work. Elevator made horrible noise.

Staff was great but the room was dirty and the building was falling apart

We came in around 10pm and just about all the restaurants were closed and we didn’t feel safe at that time of night

Excellent staff, good breakfast included and the chef was ultra polite and efficient!

We had booked 2 rooms and stayed for a night. It was nice to stay as rooms and washrooms were clean. It was very hot outside around 100 but room temperature was maintained nicely and it was pleasant.

Clean and spacious. We had a great family time!!! Thank you.

Facility is in great condition. Staff was very friendly and accommodating. Restaurants right next store.

The staff made the stars... they were so helpful and really enjoyed their job. It shows.

Nice an clean great these properties are great keep up the good work

They need to clarify they have Tesla chargers but nothing for anyone else. Disappointing

Fast check in. Lady in the front provided extra linens which was greatly appreciated. Shower head was terrible and the curtains had a smell/stench. Couldn’t take a good shower. Dove soap was great but the conditioner looked expired and old. Pool and hot tub was clean and perfect for my kids.

It was as outdated!

The front desk was so friendly!

Pro: Friendly staff Con: lots of homeless people

Staffs are very nice. Clean and Quiet. Happy to stay 🙂

Breakfast was not good sausage was hard as well as the eggs

Good

Rooms need to be upgraded

Location is good, easy to freeway. Breakfast is good, have good meal for whole day hike.

I think my ratings are enough

The staff was not friendly at all. They were rude and did not honor the special requests I had put in for my room.

Place was clean and very friendly employees.

This property was great. We arrived late and the staff was polite and friendly. Did not feel unsafe and the room and property were clean.

I liked the property. All of the staff we came in contact with was professional, courteous and helpful. The guy who runs the breakfast in the morning was such a pleasure to start our day.

Nice hotel! Would be better if it had ev chargers for cars that aren’t teslas.

Clean room. Friendly staff.

Great front desk staff.

Very friendly staff and clean facility

This property bar far deserves zero stars for their horrible customer service. Booked through Orbitz which I always trust and come to find out that the property was sold out when we arrived after traveling 5 hours to get there. We found out via phone cal from the front desk.