GREAT CUSTOMER SERVICE!!! I love the lady that checked us in. Wish I knew her name but she went above and beyond to help us get checked in. We had issues with our reservations, she was awesome. I love staying at the hotel. It’s always clean and the people at the front desks are always so nice. I recommend this hotel to everyone that’s visit’s Hopkinsville!

Very nice room, beds were comfotrable!

Due to system issues it was not a good stay. No key to get in and out. The lady at the desk was working by herself and doing her best.

Great stay always use town suites

Staff was friendly and helpful. The rooms were not in good condition, room door wouldn’t close all the way and we ended up getting a new room. The new room’s shower leaked due to not having a door. Water temperature would drop or spike randomly. We have stayed at better Marriotts

The hotel was extremely clean (which is most important to me). Our bed was so comfortable! The staff were very friendly. There was a cool outside fire pit that I thought was a nice touch! I didn’t realize it was a pet friendly hotel so that’s just an FYI.

The hotel was extremely clean (which is most important to me). Our bed was so comfortable! The staff were very friendly. There was a cool outside fire pit that I thought was a nice touch! I didn’t realize it was a pet friendly hotel so that’s just an FYI.

swimming pool not operable

Charged extra fees without explanation or consent

Ok except the jets in tub we’re absolutely filthy. We did not get a shower there the entire time we were there. Otherwise, rested good at night.

Great place to stay!

Very clean

The pillows were dirty and there was blood on the sheets! Unacceptable!

The pillows were dirty and there was blood on the sheets! Unacceptable!

Clean property, beautiful area. Front desk was kind of rude, but that did not ruin our stay. We would stay again if in the area.

Clean property, beautiful area. Front desk was kind of rude, but that did not ruin our stay. We would stay again if in the area.

Pool is shut down due to covid and AC in room was barely cooling room. Other than that…. A nice place and very nice work staff

Absolutely delightful. A bit more than I wanted to pay but we ended up here because the hotel we originally book was terrible. You get what you pay for and this was worth it.

Very clean and comfortable. Staff was very friendly and accommodating.

The room was wonderful- spacious and clean with a nice kitchenette.

Had a wonderful stay and definitely received more than expected.

Good staff good room good stay

This is a very nice place! Our suite had a working kitchen in it including a dishwasher. The bathroom was amazing! I'll always look for a Towneplace suites every time we travel. Loved it!

We loved the room, kitchen and space. Will definitely stay again at Towne Suites.

This is a very nice property. We will plan on staying here again when in the area.

Great experience overall. I would recommend anyone who will be traveling by Hopkinsville to stop here to rest.

This property is owned and managed by the people who own comfort in and suites Hopkinsville and Hampton in and suites . After I stayed for two days at town suites marriot I moved to Hampton inn and suites Hopkinsville by fro day I have a staff infection by Saturday my leg was infected doc said it was likely to come from dirty bed sheets so if I got a staff infection how clean are all three of these hotels and are they really keeping their rooms sanitary enough to protect guests from Covid ! Likely not you can read my other review for the Hampton inn it’s bad! Some one came into my room pulled out my dirty laundry and stole 5600$ from me I have not even heard back whether they have done a room audit or not to get my cash back to me . Plus there is a huge mold issue below you will see The pictures and the samples I’m sending to a lab because I’m already suffering from toxic black mold exposure and want to find out if there mold is toxic as well I will hand these samples over to the local health department as well. Very disappointed basically the main manager laughed at me of my missing cash and my underwear found on the floor , How embarrassing!!!!!! See pics below

Check in was great. Jeff at front desk was amazing and helpful. Room itself was not very clean-spider webs on the lights. Bath tub was clogged-disgusting. Beds were comfortable. Trucks parked in parking lot. Guys sitting in front of hotel chatting and cursing while me and my young children were waiting there. It was not a good experience for us. Will not book again.

It was a nice place and I enjoyed myself. The receptionist could have done a better job with being present at the desk but I still enjoyed my stay.

I was supremely impressed with every member of staff I encountered. The property is clearly taking all the proper precautions regarding COVID, and the property looks brand new. You have a team there, from front desk to housekeeping that are all doing a stellar job. Keep up the great work!

I was supremely impressed with every member of staff I encountered. The property is clearly taking all the proper precautions regarding COVID, and the property looks brand new. You have a team there, from front desk to housekeeping that are all doing a stellar job. Keep up the great work!