Although convenient to downtown Charlottesville, Monticello and UVA, the cleanliness and condition of the room were below our expectations especially for the cost of the room. In addition, there is a charge for everything from parking, to a bottle of water, to pet accessories like bags. Gone are the days of complimentary service or accessories.

loud upstairs throughout stay

A parking fee on top of the room fee seems superfluous. This isn’t DC; if someone is staying at this hotel they probably have a vehicle they need to park. There seems to be ample parking available, so if the issue is with non patrons they cost shouldn’t be paid by patrons.

Rooms smelled like wet shoes. And the breakfast was laughable. It was rhe worst continental breakfast that i have ever seen. They ran out of food by 9am. I expected more out of a Hilton. I would not recommend this hotel. Staff when checking in was not friendly.

Very clean

Great for a family with a pet. Downtown with walkability to the mall and other amenities.

Pleasant stay comfortable rooms. Very clean.

Great stay for business. Close to the Downtown Mall, tons of restaurants, and fun things to do. The rooms are large and have everything you could possibly need. The lobby has tons of snack options. Really great place to stay!

Nice place to stay. Great for family stay.

Made our stay in Charlottesville easy and pleasant. Great staff.

Downtown Charlottesville is a solid area; this location is a couple of blocks away from the downtown mall. I enjoy staying in this area when I have staycations.

Good size room. Adequate breakfast. No room service.

Great location close enough to walk to venue. Excellent price, clean comfortable room.

Our stay was great. Loved our room. People above us were a little loud at times. I was surprised that there was a $10 parking fee per night that is not included in with the room price. I will definitely stay there again on our next trip to Charlottesville.

our favorite place to stay!

Everything was as expected. Room was very spacious & clean.

Great stay!

Average hotel but in a great location for the price

Nice building, needs staffing and management work. This is a young suite hotel near the walkable area of downtown Charlottesville. The rooms were nice and new. We were here for 3 days over a holiday, not during graduation. When I walked in, they did not honor the parking charge stated on the public site but charged me $10 a day, rather than the $8 published rate. Everything was understaffed or poorly managed everyday. The front desk person seemed to be managing several functions at once, only a few of which allowed her to be at the front desk. Toilet paper was limited in a fresh hotel room. There were no towels at the pool until we requested them two days in a row. The included breakfast runs out of food and coffee more than 25 minutes before the end of the breakfast buffet. When you remind them for the 2nd time, then they say now its too close to the end to make more food. There were never mugs or paper cups for coffee--another way to make sure you don't have to make much coffee but really cheap. During 3 days we saw shortages each day in towels, mugs, plates, breakfast food, napkins (hidden away in one small corner of the coffee section of the buffet), pool and gym tools. Lots of time no one was at the front desk. Also bags of trash were not removed for more than 8 hours from the hall. The kitchenette was nice but there are no towels, potholders or a single sharp knife in the kitchen. This place needs someone to review their daily guest management plan.

My husband and I wanted to get away to just relax only. We've stayed at other home 2suites several times and was always happy. This one was more expensive ($272)than what we wanted to pay and was so sick after arriving. We had asked when checking in if the room was no smoking,or pets in the room. My husband and I have Heath issues and the bed smelled so bad I couldn't sleep due to the strong smell of a wet dirty dog and heavy smell of a very thick and smell of a perfume. The bathroom drawer had a used washcloth that was stiff and dirty like someone had used it to relieve themselves and behind the mattress itself wash a wad full of used tissue. I had the worst headache and couldn't eat. And I was so sick. I checked out 5/26/24 and couldn't wait to get home. I'm not a person who complains and I have only written 1 bad review in my whole life this is the second and we really couldn't afford this but it's hard to swallow 2 nights and made my husband who has had several heart attacks think everything was ok so he wouldn't get upset. You guys need to do better.

EVERYTHING WAS PERFECT !

Good

We were here for one night and the room was exceptional with everything you could need, comfortable. Hotel close to downtown mall, safe, nice staff.

Way better than expected. This place was better than my first apartment. I only stayed one night but I was super impressed with how efficiently the large space was used. The rooms were twice the size of another downtown hotel and cheaper too.

Room was really great - very spacious. Updated and had a kitchen! Breakfast was ok, but wish they would have offered some kind of fresh eggs, not just reheated breakfast sandwiches that were kinda yuck.

Good place. Somewhat expensive.

Elevator broken. Hard to find staff.

The property needs a deep cleaning. It wasn’t that clean.

Wonderful location (close to Monticello and other local sites) and nice amenities (breakfast, pool, gym). Trash had not been taken out, though, and there was food left in it. Empty dishwasher was running and beeping when we arrived.

Large rooms, free practice, near the mall. Great catch.

The staff was helpful and friendly and the property was clean and easy to access. But when I checked into my room there were two separate maintenance issues and the breakfast bar ran out of food both mornings I was there.

Hotel was above what I expected. Very clean with the exception of a few areas of the bathroom.