I usually don't review hotels but Nishitetsu Hotel Croom exceeded my expectations. The property is located conventiently next to Hisayaodori station, with the station entrance on the corner of the block. Front desk staff speak english, making check in easy. I booked a double room non smoking with rainhead shower. The room itself is very spacious by Japan standards, with a great open layout that can easily accomodate 2 people. The toilet and shower are in seperate rooms which I prefer. The power sockets have enough space to fit a travel adaper plug (unlike other hotels I've stayed at) and most of the room lights are controllable via the panel next to the bed. The tv offers on demand (paid) movies, facility information (Laundry status etc), and area information. On arrival, there were bottles of water in the room which I appreciate. The hotel has a public bath which is nice but I didn't end up using. There is a 7 Eleven also conventietly located next door. My only critiques are the floor being a little stained (but otherwise the room was very clean), not much space in front of the toilet, the washing machines frequently being unavailable due to use by other customers (wash/dry cycle takes 2 hours, 4 machines for both genders, 2 for exclusively for female), and the bed side table and bin being a little small. Check out is easy with a self serve machine. I will definitely be staying here again next time I am in Nagoya. Thanks.

Hotel - clean and comfortable. Near a train station. Breakfast- not so many protein options

Third time I've stayed there. Always come back here for my holidays from Australia. Beautiful bath. Highlight

Clean and cozy, incredibly comfortable and easy.

Convenient location, clean but slightly narrow room.

Clean, comfortable and convenient

It’s inexpensive 3-star, but had good reviews, so we chose it for Nagoya after Tokyo. But it was the worst experience in 30 yrs of staying at more than 100 hotels ww. The front desk was not that helpful or friendly. The rooms were the smallest ever with no room for even one luggage. But it was the inflexibility and attitude of the staff! To make a long story short (because there were a few issues before this already), we found the comforter in our friend’s room to be stained with urine on the inside!! Totally incredible they could miss this when making up room for new guests!! She could smell something the first night, but was really tired and thought it was the toilet. But after coming back from touring the next day, smelled it again and looking more closely, discovered it was the comforter!!! What’s more, other than offering to change the room, basically there was no apologies nor offer of compensation of any kind… And to further illustrate their bad attitude, we didn’t include breakfast with our room, but decided to have breakfast. Unlike other hotels where they will just take your name/room # and charge you at checkout, this place required you to go buy vouchers first. Anyway, after the incident with the comforter, the last thing we wanted was to eat here. So the next day at checkout, I asked if they can at least refund our vouchers. But even after our horrible incident, all they can say was sorry, vouchers nonrefundable! That’s how this hotel treat it’s customers!!

Room is small