We always enjoy our stay here. It’s clean for the most part we found some hair in the bathroom and one towel had something crusty orange on it but they are fast to correct mistakes and make your stay comfortable.

Nice stay no issues

Busy weekend was glad to have a hotel stay. Didn’t have any soaps in our bathroom besides a used one that was forgotten. They fixed that right away and we were good to go

Good location. Average room for its price, nothing stands out. Staff answered questions without problem but without any warmth or enthusiasm. For the price, I'd stay there again without problem, but it's not a standout hotel.

The staff were very helpful. The main lobby and breakfast area were very clean. The rooms were nicely clean appointed. The bed was very comfortable.

First night was horrible. The people above us were running up and down the room, jumping up and down, and sounded like they were moving furniture. They were shaking the light fixtures in our room. We called the front desk and he said he will call them. It never stopped. We called again and he said they did not answer so he would go talk to them. Why did he not do that after they did not answer the phone? They talked to them and 5 minutes later started again. An hour later we called back and they said they called the police. Stopped at 12 am and started back up at 5 am. We had them move us to the top floor. The room was not properly clean. The shelf below the sink had not been dusted in a long time. Products that were spilled and ran down the front of the sink. The towels were so rough and it felt like sand paper. What looks like mold in one corner. Pool area was dirty. Muddy everywhere. Breakfast area was dirty and no one cleaning it up as breakfast was going on. Ice machine on 4th floor does not work. Bleached stains everywhere in the hall ways. We asked for a receipt and said they would not give us one. Told us we had to get it come hotels.com. Even though website says the hotel gives it to us.

Good for the price. Walls a little thin and thus could easily hear others making noise

We always have a great stay, this is iur 2nd time here and we love the atmosphere, its close to my daughter's home and many great restaurants close by

Check in was easy and painless. Our room was clean and stocked, breakfast was actually rather good. Only suggestion I have is softer beds. I was only there 1 night to get sleep after the Texas Tech game before making the 5 drive home. It served its purpose and all the staff was pleasant.

The hotel was absolutely GROSS. From the carpets down to me discovering a bug in the bed. The front desk staff was extremely unprofessional in handling the matter. He did not want to change my room because he said he needed to see the bug and take pictures. Needless to say the finally decided to change my room after coming up to look at the room that has the bug in the bed.

The hotel looks fairly modern, but the entire hotel was filthy. From the lobby, elevators, and the room were very dirty.

Stay was okay, neighbors were loud. They were always cleaning everything, but carpets were stained, and elevator was having issues. Ice machine on our floor was not working. It looks like they need to replace carpet and ice machines.

Room was ok. But will never get the Breakfast again. do not like powered eggs. potatoes were cold and hard. the pancake was cooked on one side.

Very comfortable and affordable

Hotel upon arrival looked really nice. Got to the room and the AC wasn't on and didn't work for the first 24 hours of our stay. Front desk came to room at 11 pm to "look at it" and said "yeah it's not working, sorry" we can send maintenance tomorrow. Mind you, I told them immediately when I arrived (4 pm) that it wasn't working and nothing was done except a phone call to a maintenance guy that said it would take awhile. Additionally, the AC unit in the room had 1 vent for a 2 room suite. This single vent was located in the back corner of the bedroom and air blew straight to the floor. AC also didn't blow out of the bathroom vent at all and no ceiling fans to help circulate air. Very stuffy and uncomfortable. Towels were dirty, remotes were missing backs, no extra bedding for the pull out sofa bed. When I asked for bedding and a pillow (one pillow) they said sorry we don't have any we are full this weekend.....Why didn't the room have a spare set of bedding for the provided pull out sofa that I paid for??? I eventually got a sheet set and a hard sofa pillow. Really wish I could have given this hotel a better review but I paid OVER $600 for 2 nights and was only met with poor service and facilities. I would not recommend staying here.

We have stayed here before, and it is a lovely place. However, this time our room (217) door latch was broken! The dead bolt was misaligned with its hole in the door jam, so it did not work. And we had to push the door closed several times just to get the latch to catch and stay closed. We did not report this issue until checkout, and were assured it would be fixed immediately.

better than expected. breakfast is pretty good.

Wouldn’t recommend Dirty floors hadent been vacuumed, sheets where dingy, coffee cup lids didn’t fit cups,shower curtain was wrong length causing water all over bathroom Good for a little over night stay but I personally wouldn’t book again a lot of other hotels in area

The location and check in process was great and the front staffs were nice. However, there are hairs from previous stay on the bathroom floors, the beds and the shower curtain. The carpet looked like maybe vacuumed but not thoroughly. Unfortunately, we spotted two cockroaches, one in our room and one in the elevator.

Sheets were stained. Tile floor was sticky. I changed my reservation on Friday to just one night and they refused to refund the second night that I didn’t stay. Even though I canceled the second night 24 hours prior to the second night. Just terrible experience.

Comfortable beds

It was near all restaurants and shops.

It was so clean and comfortable. There was an issue with one of the lamps with electricity being wonky. I reported it upon my departure and the staff was very friendly and apologetic . I would highly recommend this place.

The convenience of location was good. The staff was helpful. The food was not good. Our room had an odor to it The carpet was dirty looking.

The room was not ADA compliant. The leg extensions had to be removed from the bed. Once the mattress was up there were yellow stains all over it. There was hair clumps left in the shower from the previous occupants. The refrigerator did not work and seemed to be surprised when I asked for them to repair or replace. The general manager was extremely rude and condescending when confronted with these issues. Wanted to know if I had taken pictures rather than going to look for herself. I did not stay the second night, and asked for refund which I have yet to get. The place was overall dirty, the carpet smelled like urine.

The check in guy noticed we bought ice cream. And he walked all way to our room with spoons for us. Totally awesome.

Really nice room. Good value. Friendly staff.

Always stay when in Lubbock. Breakfast is amazing and the staff is always accommodating. Rooms are a great size.

was a good stay, nice and clean. 5 stars

Room smelled like wet dog immediately after checking in. There were stains on the floor and trash was left in the room from the previous guest. Bed comforter and sheets covered in stains. Would not stay here again.

Cleanliness was aweful. Common areas, hallways, and elevators were not vacuumed or clean. Bathroom had left over hair on floor and in shower.

I didn’t like that our ac unit was not working properly and management should’ve check each rooms ac to make sure it was working! Don’t think I’ll be back!