I stayed in this property several years ago.It felt majestic then but not so now.It looked old.The room was not so bright.It’s dated.I liked the convenience to shopping and food.I felt safe walking around by myself.All the workers were helpful and attentive.The free breakfast was ok.

Conveniently located close to Mall. Very comfortable hotel but sadly lacking a separate bar. There is one in reception area but lacking personality. Good outdoor pool and room very comfortable. Worth booking a Club room if possible as private dining for breakfast and afternoon a definite plus. Wold certainly recommend and stay again when in Cebu

Best in terms of location in Ayala Center.

Very happy with my stay

Very helpful staff. Lovely room. A bit of noise from next door room tv late at night

very good!

Very friendly staff.

The property is dirty and it smells. The food was horrible and the staff need more hospitality training. Not worth it for a 4 star hotel especially around Cebu business park. The building need to be updated especially their HVAC system, it smells so moldy and wet. Housekeeping staff need to be trained on cleanliness. When we arrived at our rooms (one for my spouse and one for our children), the bedsheets were wet, floors dirty, bidet had feces stain on it. This was unacceptable. We had Manager Hannah moved us to another room, it was better but still not 4 star standards.

Perfect spot for a business stay, great amenities and close to a lot. Clean and safe

Good job1

Keep up the good work.

Place is very nicw

Excellent hotel — staff was incredibly friendly and helpful. 10/10

The Seda Ayala Hotel, next to Ayala Mall is one of the best hotels experience I've had in a while, the staff was absolutely amazing and very friendly, the breakfast Buffett is one of the best accommodating I have seen anywhere, and they aim to please, from the room staff to the breakfast staff to everyone associated with the hotel were absolutely outstanding, will definitely stay there again. you can walk to Ayala Mall, which has everything you want to eat.

When we checked in, the front desk told us that Expedia had cancelled our reservation, which was a complete lie. I had to show my receipts and credit card statement as proof that this reservation was paid in full. Despite showing all my receipts. They said they needed to call their reservations office and made me wait 2 hours before they told me that my reservation was confirmed. This situation was very stressful. I think Seda hotel wanted to gaslight me into accepting that my reservation was cancelled so I would pay a higher rate for their room. It’s a scam.

the hotel had the impression that it is worn and old. poor option for breakfast for Europeans. in addition, the outdoor area was dirty, even though people were at work, no one washed or swept away the dirt and old leaves. the pool was also dirty and appears that it has not been washed for a long time. Here, leaves and debris were not removed, even though there were people at work. Also the staff at work, specialy the breakfast did not give any good service. For example, why do you need to ask for dried bacon instead of serving it finished? We asked for apple juice for our child, they needed to make it. Fair enough but they asked us to pay for the service. A good four or five star place would have done it as a service. Check in the reception took very long time. We had to wait for 30mins and thats too long… all in all the total experience og this hotel is that they cannot deliver a four or five star service..

Comfortable, clean hotel conveniently located adjacent to Ayala Mall. Breakfast buffet was fantastic with a variety of hot and cold options. The omelet station was great. The room was great and the service overall was phenomenal. Would stay here again and would recommend to others.

Cleanliness and excellent customer service.

Great location and amenities, specifically the covered area leading to Ayala Shopping Mall.

Love this hotel. It’s very clean and the staff were very attentive and polite. We were supposed to stay here for 4days we actually extended it to 5 days👍Highly recommended.

Seda has a great location and very accessible. Breakfast was wonderful as well.

Great hotel to stay at if you want to be close to Ayala mall. It was super convenient for us travelling with 2 younger kids, we could go back and forth with ease. Breakfast was great and staff super friendly. Downside is that they didn't really clean the rooms that well. Would've been good if the cleaned the toilets and vacuumed every day.

Staff are always helpful and wonderful!

Very poor buffet selections, no bacon at breakfast buffet, and a VERY crowded dining room

I have stayed here before and the staff are wonderful!

I love this place. We started staying there since 2009 until now. It is our home away from home. I love that it’s near ayala mall - the only place I shopped anyway. The staff members are great, friendly and knowledgeable.

good stay

Disappointing had to go back 3 x to get card access to open room.. Room are small as well as bathroom. Towels are very old can’t even absorbed anymore. No closets and ironing board in the room. Saggy mattress, and odor coming through rooms and hallway while they were installing some foam according to workers. Food selections are limited at times they run out. Will never book on this hotel

Very Nice Hotel and Accessible to all. The staff so nice specially the one in housekeeping in our floor 10th floor dennis and rod.thank you to all staff and god bless to all of you. From: Gemina Family :-)

your towels have seen better days, they are old, grey and ragged your trash bin has seen better days, it is rusty and unsightly your breakfast buffet is not appetizing, change your menu

Shopping area is conveniently walking distance from the hotel.

Nice beds comfortable