The bed and view from the room was amazing! The food in the restaurant was outstanding. The location couldn't be better. The staff was very friendly and helpful.

Perfect location, helpful friendly staff

We enjoyed stay in this hotel. Its location offers great advantage, all tourists attractions are at walkable distance from here ( literally 2-5 mins walk for all important locations). Bust stop is also 10 mins walk, which further connects you with train station, overall connectivity of this hotel is good with rest of the places in Switzerland. Its good for family stay. Restaurant is also good. Breakfast was also good.

The Hotel De Ville is beautiful and located in an absolutely prime location. Unfortunately it is mostly a restaurant with some rooms- we had to find a busy waitress to check us in. She got us our key and pointed us to our room. It was lovely! Very picturesque with a lovely view. We partially unpacked, changed clothes, and set off to explore Gruyeres and came back three hours later to find other guests coming out of our room!! After speaking with them (they were very friendly) we realized that there had been a mix up with the rooms. Someone from the hotel (without notifying us- they did have our phone number and email) went in our room, put our things in our suitcases, and moved all of our things to a different room without telling us. We went right down and found the same busy waitress who casually told us that there had been a mistake with the rooms and gave us a new key to the room where they had moved all of our belongings. It was a bit of a disaster and left us not feeling very safe or welcome for the rest of our stay. The rooms were nice enough, the location was gorgeous, but the staff member we dealt with was horrible and we still can’t believe they packed up our belongings and moved us to a different room without even trying to contact us. Worst hotel experience I have ever had. And they did nothing to try to make it right.

A wonderful place

Great staff, lovely! Property was amazing too, super clean, delicious breakfast and spacious room. Best location too ! On the middle of the only street in the village! ♥️

Great staff, lovely! Property was amazing too, super clean, delicious breakfast and spacious room. Best location too ! On the middle of the only street in the village! 🧡♥️💜

Staff was super friendly and rooms were nice and clean. Location of hotel in center of old Gruyères is beautiful. Fondue at restaurant was real good. Two points could be improved: automatic lighting in stairs leaves a few dark areas which constitute a safety hazard, particularly for older people like me, I felt disoriented a few times; the house flies were too present in the restaurant. Despite that, we highly recommend.

If you want a quite place to relax this is great. The view of the mountains are great. The staff are great. This is a hotel in a small tourist village. Far from everything. Although the village has tourist shops. Probably for skying tourists. It is not meant to spend time in the room. It has only one hard wood chair which is very uncomfortable. There is no good place to plug in the fridge. No drinks are provided. There is no coffee machine in the room. I loved the restaurant chef. very friendly & kind.

If you want a quite place to relax this is great. The view of the mountains are great. The staff are great. This is a hotel in a small tourist village. Far from everything. Although the village has tourist shops. Probably for skying tourists. It is not meant to spend time in the room. It has only one hard wood chair which is very uncomfortable. There is no good place to plug in the fridge. No drinks are provided. There is no coffee machine in the room. I loved the restaurant chef. very friendly & kind.