Very friendly service and the level area with free drinks and snacks and tapas was perfect. Very close to the back of Plaza espana.

Perfectly situated for sightseeing with the Plaza de Espana is just across the road. Unfortunately we weren’t anle to see the Plaza in all it’s glory due to the summer festival of concerts taking place. On arrival we were greeted by one of the very friendly and helpful Level staff and shown around. Level guests have free tapas and drinks all day with Happy Hour in the evening. Our room was on the 11th (top) floor and was spacious with air conditioning - much appreciated as the temperature was in the 90s while we were there. Only criticism is that the bathroom was too compact with both a bath and shower (others only had a shower which would have suited us better) and the toilet was too close to the shower door which made it awkward getting in and out of the shower. Breakfast in the Mosaico dining area offered a varied choice of menu and had both indoor and outdoor seating. The outdoor pool was the perfect place to cool down after a day’s sightseeing with a covered bar area and plenty of umbrellas and sun loungers. On the ground floor is a spacious lounge and bar area with plenty of comfortable seating. All in all we thoroughly enjoyed our stay as a family celebrating a milestone birthday.

Perfect stay! Spacious room, great executive lounge and good breakfast. The staff were very friendly. We would like to come back to this hotel. 😀

The property offers a variety of amenities and the place is luxurious.

The staff at The Level were amazing from start to finish. The lounge staff were always welcoming and the pool restaurant team were really friendly. The additional costs for the Level were absolutely worth it.

Nice service compensated for old facilities

Very friendly staffs , good environment, clean rooms. It was very convenient for our family with kids. Parking was so easy, and we like the location.

Very good hotel with helpful staff, great food and great prices.