The road and street noise made sleeping very difficult. The sound proofing for a quality rated hotel is lacking otherwise the hotel facilities, service and location were excellent.

overall it is quite a nice hotel and comfortable to stay . Only 1 thing , during rainy days , they don't have umbrella to borrow hotel guests .

There was water leaking in the bathroom and coming in the room complained 4 times they cleaned it but did not fix it. Also they did not offer another room.

We stayed in Lisbon at Turim Boulevard for about a week. We are a family of six travelling. We absolutely loved loved this hotel. The hotel is a boutique, classy, and enchanting one conveniently located in the heart of Lisbon, right on the Avenida da Liberdade (one of the most beautiful streets in Lisbon). The hotel is very clean, stylish, and importantly quite private. You felt like you were part of the hotel's family. The rooms are clean, stylish, super comfortable, especially the beds, and the view from the balcony onto the Avenida was a fresh breath of air. The staff!!! Wonderful, professional, respectful, kind, and caring people. The experience was seamless with checkin/out, parking our big van at the hotel, and any request/question was answered right away and meaningful. This is a gem in the heart of Lisbon and we would definitely return.

Lovely quiet room. Amazing location. Helpful staff.

It was good but not great . Very poor room service. We had let reception know each time we wanted our room to be cleaned and cleaners would come and knock on our door at very odd times . One time when asked for ice. They stated they ran out. Good location though and very friendly staff at the reception desk !

The area of Avenida da Liberdade is stunning and conveniently located for getting around the city. The hotel is generally clean; however, it does not meet the standards of a 5-star establishment as advertised. I was disappointed with the service from start to finish. There were difficulties in obtaining an adapter, and room service was unavailable when needed. There was no assistance on departure; we called for help with baggage, but the service was too slow, so we ended up handling it ourselves while staff watched without offering any assistance. Overall, I was left disappointed and would not classify this as a 5-star hotel.

Staff was incredible!