Excellent

Clean and modern hotel.friendly staff and convenient location.

The staff and hotel were great

Location was quite a walk to major attractions. Construction noise close by. No a/c so had to have window open. Power went out in room so had to go to desk and get a new card. Bed too firm for our liking. Room was clean.

Excellent room and service! Nice flat screen TV with lots of (english) channels. Located near grocery stores, laundry mat, metro, and reasonably walkable to the main attractions. Definitely recommend!

The room was amazing. The most beautiful and comfortable hotel room you could want. It was affordable and an incredible sleeping experience. I travelled with a friend but this would also be suitable for couples and families. The only negative thing about the hotel room was there were frequent power cuts which lasted a minute or two. I would rate this experience at Acta 7/10. The 3 minus points goes towards the restaurant which had the worst food imaginable. We ordered the traditional Portuguese duck rice, which came smothered in cheese which completely ruined it. We also had the ribs & potatoes, which the ribs were extremely dry. It was quite expensive food for Porto standards to. So my advice is to not eat at the restaurant, it is worth it to venture out!

The staff at the reception desk spent half an hour with us to resolve a booking issue unrelated to this property. They were caring and genuine in their approach to problem solving. We could not be more pleased with their professional attitude.

The hotel itself was very very good indeed. It was within walking distance of Porto centre which was good. Very good staff, very clean and tidy. My only negative was the evening dinner menu. For A 4 star hotel it was very limited and no thought had gone into it. Even the menu was on a clip board. Get a good menu and chef and you would have a fantastic hotel

Staff here are very helpful & try their best to let me practice my Portuguese language. They all speak wonderful English but are patient with me & help with correct words & pronunciation 👍

Very trustworthy. comfortable & easy access to subway (Metro lines, bus & Bolt car service) bonus is that the hotel is in a group that shares Free Uber tides to & from Corte de Ingles Dept store)

The staff were very kind and helpful. They provided us with late checkout and some additional grace time which was appreciated. Umbrellas were always available at the front desk when we needed them. The rooms were great, although the beds were a bit soft (mattresses could maybe use an upgrade).

Superb from check in to check out. Arrived late due to flight/train delays, but Andre at reception was happy, cheerful and welcoming (as was Nadia at the bar). Fabulous room. Super modern, spotlessly clean and a cute balcony. Quiet and clean street. Comfy bed, slept so well here. One of the best hotels I've stayed at for the price

It has a kettle to make tea, decent bathroom size with good shower however the bathroom bin is not easy to open. The hair dryer is detachable which is also powerful not like the typical hotel dryer that you need to press the button while drying. Other things I do not like is too much mirror. The bedside has both plug and usb charger which the hotel I stayed in Lisbon don’t have

Very clean and cozy hotel close to downtown Porto. The staff were also very helpful and friendly!

Check in was smooth but was unhappy about the €20 per day parking fee especially since the area had no access to a close parking garage. The garage was also dangerously cramped and the steep and tight ramp was so steep that the cars tires would slip as we were exiting. The rooms were clean and comfortable but the lack of amenities was not expected considering the cost of the room. Also the rooftop bar was open only to access the area but no bar was active at this time of the year (September 18). Was a disappointment since this added to the hotel’s appeal when booking.

Wonderful physical facility, great rooms, fast laundry service, good breakfast. Bottled water only on arrival but never thereafter, no slippers or bathrobes offered. Dinner menu could have been much better - a bit pathetic, hotel a bit out of the way. Several arrivals at the same time as we arrived were told parking was15 euros per night, we were charged 20 euros per night.

Hotel was in a good location to walk to central very clean and nice hotel.

Amazing property I would go there again

Beautiful hotel!! The area was a little solitary but the hotel itself was super beautiful and modern

Clean

No car park you have to pay to park in hotel difficult to park in the area

Excellent all around, I will definitely be returning. Staff was exceptionally professional and knowledgeable. Very clean, no street noise.

Shower was SUPER slippery. Had to use bath towel on the shower to get traction. Breakfast was so so at 17 euros; bad value. Restaurant staff was SLOW to wait on us. We got up and left twice. Room was good. Wouldn’t go back.

The walking distance to POIs and the cleanliness.

Disappointing visit. Very noisy Aircon. Lots of small issues, uncomfortable bed, only 1 cup! Terrible coffee in room, dirty towel. Definitely won't go back

The rooms were great with a balcony and a beautiful view of the city. The staff was very friendly and helpful.

We look forward to return each time. The rooms are clean, comfortable and quiet. The bathroom is large and bright. We appreciated the numerous options on the breakfast buffet. The supper menu was limited. We hope that improves.

Very helpful and professional staf

Front desk staff was very nice and helped us with lots of recommendations of great restaurants and things to do in the city

Hotel was immaculate staff friendly

Excellent value for money, clean spacious rooms. Excellent location ~ 20 min walking from the main city centre area but removed from the city centre crowds, perfect.

We arrived at 10, room was not ready which is totally normal. We checked in around 6pm, we got a twin room. As a couple who arrived early we’d have appreciated to get a king size assigned. We finally did after I insisted even though the front desk agent didn’t want to give me one saying that “it’s not guaranteed and there isn’t any left”. But he finally found one. Plus, on my reservation confirmation, it’s guaranteed. Then, one night, we checked the room service menu, we called down the reception and they only had one soup and one salad available. Another night we wanted to have a drink on the rooftop bar but it was exceptionally closed. Properties are short on staff, we totally get that, it seems that it was the reason several services weren’t available. However, we wish they had told us upfront so we don’t get frustrated. Other than that, nice hotel, comfortable room, and good breakfast.