The room smelled like pee and smoke. The bed looked like someone just slept in the bed and the blankets were a mess. The entire place looked sketchy.

Rooms are disgustingly dirty, room had trash and cigarettes that were probably resently smoke, no light besie two lamps, all electricul outlets didnt work beside one, broken widowns that are tape off, their cleaning guy/girl cause its to of them dont have no idea what they doing, this hotel is nothing like the pictures

It was clean. Small shower and the TV was fuzzy. Not very many channels.

This property was nothing like the pictures. I will not be going back

The hot water was broken the shower handle was broken there was no heat the bed was dirty but they didn’t seem to care.

Booked a King bed room, was given a Queen bed room. Went to the office, and was told that it was a King. After insisting, was given another room, with a King bed.The room barely had heat, on a 30 degree day. The door had no effective seal. There was a letter taped on the door, warning to not drink the water, even stating boiling would make the water worse The driveway, and parking lot was filled with potholes.Like it had been bombed! Any pictures online must have been taken in the 1950's.My wife wanted to sleep in the car.I'm sure this was a quaint motel in it's day, which is long past. I would avoid this place at all costs.

normally do not write reviews, but I had to this time. Please know I only stayed there because I had been driving for 2 days with only 1 hour of sleep. I would have left if I had any more strength to stay woke. I arrived at the hotel around 12:30am-12:45am. I was given the key to room 2. As soon as I walked in, I noticed how cold it was, so I look for anything that could turn up the heat. Found a thermostat, that was blocked at 68 degrees you could not turn the heat up any further. Then I pulled the comforter back to make sure it appeared clean. There was something on the comforter that looked like poop. The shower and toilet were so badly stained. Then to top it off there was a noticed on the door to no drink the water. Now if I cannot drink the water then why would I use it to brush my teeth or wash my body with contaminated water? When I went to the front office to express my grievance, she gave me the keys to room 16. Guess what, that room was cold. But the bed was better. But the toilet, shower, and sink were stained as well. Both bathrooms need to be replaced. We slept in our coats, hats, and gloves to stay warm. This was such a horrible experience. I am disappointed with Oyo hotels in Wilkes-Barre they really need to do better. My overall thoughts are to close this hotel down for a much needed make over!

I’d like to start by saying something nice, the young woman who eventually came to the front desk to check me in was pleasant and kinda cute in her pajamas and fresh nails. The pit bull behind counter was really sweet…. he was probably warning me to stay away… the lot is overflowing with trash, the pictures on the sight are not anything like the current dilapidated premises… there was hot water, but no heat, the rush of the near by highway traffic was soothing as tried to stay warm under two overused blankets. The pillows would have been fine if they weren’t so thin.. the floor hadn’t been swept, the bathroom .. the shower was covered in mold and brown stains… the sink had a century of hard water stains.. a mouse hole in the anti room was filled with the extra wash cloth.. the microwave, I am b pretty sure whatever was growing in it barked at me when I opened the door… pass this property by… sleep in a dumpster it will be better I am certain of it

Would not refund my deposit. Wanted me to text photos of my card and ID. I slept on top of the covers with all of my clothes on. It was frigid even with the heat turned all the way up. Will never stay at another OYO, let alone this location.

Checked in, told no towels in room. Staff bought some with a remote. Remote had dead battery, staff told me a fresh battery would be delivered. It wasn't. One light blanket on bed, room was cold. Extra thin blanket drlivered.. Thermostat difficult to figure out. Room stayed very cool. Substandard property.

I arrived at the property and there was no one in the office. Rang the bell and waited about 10 minutes but never saw anyone and never checked in so I went elsewhere.

Horrible everything OMG never again terrible service. Dirty place bad service. Drug use type of environment. Don’t stay! Please!

Horrible, do not go here!! No wifi unless youre in the lobby, no trash cans in room, hot water ran out within 10 mins, wasnt swept, old dirty wash cloth still in bathroom. Pet hair on my towels and bedding. Dead lady bugs squished on wall and curtain. Room looks like it hasn't gotten painted in years. Bathroom door was so dirty it was black. Pics of rooms on hotel.com definitely dont match. When shower is turned on, water leaking from wall and baseboard. Smelled moldy. Customer service is horrible. Not worth the money. 0 Stars!!!

The Servis bad

The woman was friendly. It’s just not very coordinated. Also super cheap so wasn’t expecting a lot. The AC unit had air fresheners on it to cover the smell. The door only locks via deadbolt, the knob lock doesn’t work. The beds were clean. Idk, it was ok considering it’s only $130 for 2 nights.

There was garbage old furniture all around the property totally unsafe to walk around...as for the room I'd you call it that the bathroom didn't work no handle on shower so I couldn't shower not that I would get in there anyway... dirty sheets...ants everywhere...holes in the walls... windows covered with cardboard ...I slept in my car because there was no one at the office all night ...the worst experience of my life...looks like they had construction going on in other rooms .....almost a Court Case

This was in deplorable unliving conditions. The WC didnt work, it smell like cigarrets and humidity. The nes sheets were dirty amd smell of cheap perfume. This is a motel not appropiate for families and kids. I was traveling with a kid. I had to go somewhere else. This place was imposible to stay.

Absolutely filthy…..adjacent units under construction…..bed bugs crawling on the bedspread! Could not stay here. We went to a nest by Days Inn instead…..not luxurious but clean with no bedbugs!

My room looked NOTHING like the pictures online! I actually left immediately after seeing it and took the $120 loss ("No refunds if you booked online!") -- that's how awful the room and property are. By far the worst motel room I've ever seen. Dirt on floors; bare, stained/cracked walls with no art, broken toilet seat, much hair and dirt in the sink, disgusting shower, broken bathroom door, badly stained comforter and pillow cases... and this is just what I noticed in the first two minutes before I left. Do not be fooled by false advertising - it's truly laughable how different my room looked from the pics online. Avoid at all costs!

Ugh. Never again.

Management was not polite or helpful at all. Scolded me for adding an extra night through hotels.com. Hotel room itself was decent.

We had a room booked, and ran into some issues on the road,I tried to call multiple times to speak to a erson but only recording asking for numbers I did not have access too, but kept getting hung up on.it was a horrible traveling day and loosing this money is a real bummer for us. 😩

My room did not look like the picture you showed. On a scale of 1 to 10 it was a zero, that bad. They charged me $12 over the listed price plus a $50 deposit. I arrived at 6 PM and the room was not ready. I was told 15 minutes, but it turned out to be an hour. They had to assembly the bed, and the TV remote did not work. It is on a noisy road, but I was awake most of the night checking outside to make sure my car was safe!

Absolutely disgusting. Did not even stay 2 minutes before leaving. RUN!

The only unique thing was, you couldn’t get a hold of anyone in the office to have anything taken care of

Went to check in and didn’t receive service what do ever. I stood in the lobby for 20+ minutes and didn’t see or hear anyone, I rang the camera bell they have several times and nobody came, I ended up just leaving since I never received any help. Ontop of all that; they have a paper on their window stating that their water is CONTAMINATED!!

No service

Attention, do not book here! The OYO Hotel Wilkes-Barre East just feels like a scam. You are better off putting 20$ more in a night and sleeping in a Super 8 or Motel 6 hotel which guarantee you at least a minimum of security and comfort. You will read my review and say "yes, but there are so many positive reviews, exceptional 10/10" Take a moment to reconsider the dozens of reviews that confirm the mediocrity of this place. You might even wonder if the positive reviews are not false! My experience was short, but traumatic: to start with, this hotel supposedly built in 2017, is falling apart! When we arrived at the hotel, the receptionist announced that she had only two rooms left. She gave us the keys and asked us to visit the rooms to choose the one we wanted. (There were only 3 cars in the parking lot, one of which the driver seemed to be getting dressed) The first room had been suddenly vacated a short time ago (it was 10pm). The smell of cigarettes was unbearable even though the receptionist confirmed that it was a non-smoking room. The second room had a lock whose security left much to be desired (full of traces of forced openings). Once inside the room, we could see that no cleaning had been done: unmade bed, garbage behind the door, things on the floor... and a mouse in the bathroom. Not to mention the mold on the ceiling… OYO Hotel refused to refund me even if they could not provide us another room.

Dirty, stinks, furniture very bad quality. Staff rude.

The hotel is a SCAM it's nothing like the pics when I get there to check in the man said your room isn't ready yet with the king bed you ordered but we do have one available if you want to look. I go look and the room door was open not even locked dirty and smelled toilet and sink clogged mold and mildew everywhere in the bathroom. I look over and seen a bedbug crawling on the bed board and one on the wall!! I left went to the desk and told the man no about the room! He left I thought he went to go find another room however he left the property for at least 30 minutes another gentlemen came as I told him I was waiting as well however he was already there and left to go find another hotel bc he gave this man the same excuse your room isn't ready yet so I assume it's an excuse he always uses bc his pictures are scams on the internet!!! That gentemlen came to let him know he found another hotel and wanted the paper back he signed and the guy gave him a hard time about as the man was a federal agent he then threw his paper at him... this place should be shut down and should not be in busniess with the health department he must have paid them off to keep open bc that place is nasty.. stay away from there and I would never recommend it to anyone. The only thing good was the manager he called me the next day to apologize and said Expedia approved my refund and I would get it back within 15 days

The motel is something outta a scary movie. First of all there was no water. The pipes had frozen. The motel hostess asked if I was ok with that. What choice did I have? It was 7 degrees. I was frost bitten already from packing the car for 3 hrs trying to get everything to fit. My fingertips are still numb. The room was semi clean and comfortable. But not warm enuf. They had those portable radiator heaters that just emit heat. Not push it out. Plus a chill was coming in from the A/C in the window. I put a sheet that I had around the A/C to stifle the coolness. It’s better than being outside in the cold. But a very disappointing stay.

The room had a bad odor like a hidden black mold issue??and the bed was old and uncomfortable. The tv had only 5 channels. The lady that runs it is very nice tho and outside was a big nice area