We found the reception warm and welcoming as we were introduced to view all the amenities The hotel staff were pleasant kind and understanding as they spoke clearly and listened to my preferences overlooking the Ohio River and the White Tower museum which put us on the 4th floor in a room that spotlessly cleaned. Complete with kitchenette, and fridge with ice maker the water pressure was amazing in the enormous bathroom and shower and the beds were very comfortable I can't say enough we will make sure to come here again on our next stay in Louisville, Kentucky

This is a decent hotel. But the exterior and surroundings are a bit drab and could use some continued update to landscaping, outside lighting and more neighboring businesses for gas /convenience and dining. Otherwise its a decent. Also, because this is a "Suites" type hotel, there isnt a commons area that serves a continental breakfast , which I think would be a good option to have.

Great check in experience!

Room was clean and comfortable.

Our room was clean and comfortable.

The bed was very comfortable and the pillows. The air conditioner whistle no matter what I did so I turned it off. It got hot during the night.

Great place just outside of downtown with ample free parking, right next to a gas station. Small shop on-site although it seemed to be closed much of the time, maybe only morning hours? The room was extremely clean which is saying a lot for someone who travels with lysol wipes and their own bedding, the fact that it was clean even for me is impressive. Fridge is full size and countertop is enough for cooking so for a week+ staying in louisville this was very convenient to grocery shop and be very comfortable. I saw many work trucks and lots of people up and out early 5-6am so I didn't hear any late partying or any noise really. All in all for the price, how quick and easy it was to get to downtown, free parking, cleanliness, amenities in the room this hotel would be a repeat if i ever needed to go back to the city

This location is wonderful for anyone visiting Louisville. Quick and easy drive to downtown, the staff and rooms are excellent and I felt safe in this area. I would recommend it to everyone.

They charged a extra $100. I thought it was just a deposit but it's been a week I still see the charge.

Very nice place.to stay. Will stay again

Even though the property is fairly new, there were problems with the room. The heater unit sounded like crickets on steroids all through the night due to bad fan, and the toilet rocked on the ground and wasn't securely installed. There is also no breakfast offered. It was a good rate, and a good location for our quick 1 night stay.

Ok

Very nice staff. Clean rooms. Very quiet. Good parking.

The room was nice and clean upon entry. Greeted by the a/c set at 56. Explains why when we turned the heat to 71 it climbed to 78 degrees and would not go down. We ended up sleeping with the window open and having a box fan going and the system off. The tub did not drain from a broken stopper and the disposer was not operable. The pool was also permanently closed. The nice thing was that laundry was free. Our rate was $161 a night :( .

I would definitely stay here again! Super nice property and the staff were very friendly!

Conveniently located for our trip. Staff was friendly, and our suite was nice - it looked over the historic water tower, because the hotel next door had been torn down. We only stayed one night but the suite had everything we'd have needed for a longer stay.

The Hotel was absolutely great and super clean.Carlos checked my husband and I in and he was super professional, polite and helpful.We were a little disappointed that the microwave was not working in our room, but everything else was great! Thank you Candlewood Suites.

Great place

This property was perfect- clean, comfy and close to everything. 10/10 would recommend

The room was very nice, the water pressure was awesome and I liked they had Dove products and a good variety of TV channels.

It was close to downtown and attractions. Close to the river and parks. Could have been a little more secure.

Wonderful staff

Friendly staff and room was very clean and beds comfortable. They had everything we needed.

Great stay overall

Everyone was kind and friendly I will definitely stay again

Room was clean bed was comfortable and pillows was soft. The shower wasn’t hot enough even when it was all the way on hot water. I suggest staying here. The only downfall is that there’s no place to eat close by. The parking lot is small.

Nice clean room , easy check in

The staff was great. The room was nice and clean. Bed was comfortable. Room had everything needed for a week long stay without having to make request from the front desk. Hotel located in was nice, quiet area. I’ve been staying in a lot of hotels recently due to work. This one definitely tops the list.

Very nice hotel, very comfortable beds and sheets very clean. I was very surprised by this hotel and staff this is a very pleasant surprise you mostly find this at five star high-rise hotels downtown in big cities but this was surprisingly comparable

Clean and close to downtown

Nice rooms with full kitchen.

When I arrived, I had to wait in the lobby for a solid 10 minutes with no one there to check me in. It doesn't sound like a long time, but I'd been driving for 6 hours, it was 9:00pm and I just wanted to check in. There was no sign to explain why no one was there and the only sign I found when looking around was to call "1" on the lobby phone for assistance. I did that and the phone rang behind the counter, where no one was. Also, in the parking lot where I had to park, there was a truck parked with ridiculously loud music and about 10 guys drinking and talking. I was alone, the lot wasn't well lit, and it just felt unsafe. This wasn't the cheapest hotel around but it felt like it was with the level of security. The whole area around the hotel is ripped up with construction (not the fault of the hotel, obviously). The bathtub was also clogged which I found out while taking a shower, so that was gross. The only real positive was that it was right off of the interstate, so I was able to get out of there quickly and get back on the road in the morning.