Stated here for the convenience if Heathrow

Amazing welcome in arrival by receptionist. Limbraina was very helpful professional and happy to assist with my enquiries. She is an asset for the hotel and a true ambassador for the hospitality industry. Thank you very much.

Having stayed at this Hotel on numerous occasions,everything was as normal at first.Usual nice spacious room,and good facilities.But on this occasion the Hotel parking was a nightmare.This car park supposed to have 500 spaces,but there wasn’t one to be found,with Cars being parked here ,there,and everywhere.I think they have turned it into a mini Airparks,or Jetparks,with most of the Cars not moving at all for the whole week of my stay.Never had it like that before on previous stays,so will be avoiding Redisson Red in future!

Room was in basement and was cold no matter how high I turned the thermostat

Very good overall but definitely needs better lighting in the room, its difficult to see what you are doing

Family weekend visiting Thorpe park with friends

Amazing stay

Booked a family room which was nicely equipped with bunk beds and king bed. The room was comfortable but was disappointed by the telly not being a smart tv (we couldn’t work out the chromecast feature). Also, rountrip shuttle tickets are expensive for 2 adults (27£) and direct pick up is only once per hour from heathrow (with very little info on where to get the shuttle from the airport- all the FAQs offered by radisson website is about parking. But, the pool is amazing and has long hours (6am-10pm).

Tv won’t cast with phone - so no streaming local news channels only - apparently Samsung TVs don’t like to cast with iPhones?? No shampoo or body wash in shower, fire alarm “accidentally” went off at 00:48 struggles to get back to sleep. No ice machines - no 24hr room service as advertised- basic room service Menu- no robes or slippers unless you book superior rooms - definitely our last time booking Also NO shuttles lol - we can pay £7 each for ride share or book an Uber - ridiculous

Booked the hotel through hotels.com 8 hours before I needed the hotel rooms. 3 hrs later I got bumped off my flight and tried to cancel/ get refunded for the rooms I had reserved a few hours later. Never heard from the company

The lady that checked us in was probably the rudest person I’ve ever had contact with at a hotel. I asked a couple of questions and she answered, but her tone was so incredibly rude. I asked about getting to the airport in the morning. She gave me an incorrect answer. In the morning I found out we should have booked our transportation the night before. Luckily, the young lady working then was extremely helpful and made it work for us.

High quality throughout my stay!

Fit tor purpose

All good but bathroom had a strong odour. Staff were gracious and allowed me an extra hour to check out. Breakfast was great - lots of choice! Venue great- had late flight so appreciated the proximity on arrival. A good experience overall

So the Hotel itself is reasonably nice and in a good location if you want to be close to Heathrow, BUT (and its a big BUT) it just missed the mark on Service. A few examples: No Food other than room service after 23:00 No Food at all between 24:00 and 07:00 The Coffee Station in the lobby is not operational The phone in our room didn't work The TV in our room would randomly switch off The HEAT in our room didn't work The HEAT in our room was fixed (and still didn't work) Our door fobs had to be re-set (both of them) The room was NOISY, with conversations in the next room audible. So, all in all the experience was "glitchy" at best and not what I have come to expect from a Radisson!

Air conditioning was great

Chic hotel. Easy access to the airport via Uber, we didn't use the shuttle, Uber was cheaper and faster.

First timer for this hotel and stayed based on a friends recommendation. Good call as easy to find, check in, good room, etc. Only comment you need to know is if staying before a flight out of LHR and catching the shuttle bus to T2 or T3 you need card payment when you stagger onto the bus with your cases

After a 9 hour flight and then paying for a bus from Heathrow to here I was told that they couldn't find my booking. I showed them my reference and email confirmation but somehow they still couldn't find it. Instead of offering me a room they just told me to phone hotel.com who I booked with. Absolutely exhausted from my journey I just made my way home. They couldn't find me on their system and yet I've been told to write a review regarding my stay?! Very interesting.

Helpful reception guy who arranged to re freeze some ice packs for me - thanks

Check in took too long but everything else very nice. Bed a bit on firm side

Issue with maintenance noise on the roof and we were on the top floor. Woken up at 7AM to contractors working. When I asked to speak to a Duty Manager no one was available. Asked again for a Duty Manager at checkout, told someone would be 2 minutes, then 5 minutes, 10 minutes passed and I got tired of waiting. Extremely poor that when you want to speak to a manager no one is available.

This hotel is convenient and reasonably priced with the 222 bus stop just outside the car park making travel to Hounslow West Undergtound and then central London really easy. Every member of staff we interracted with was lovely. However, on arrival, the pool...one of the main reasons we booked the hotel (it was a wedding anniversary celebration) was close without notice. Also, the restaurant prices are ridiculously high and beer is up to £9 per pint and a glass of white wine as high as £16.50. Yep...unbelievable and a shame really. I know its London but come on guys.

Extremely impressed by this airport hotel. Style, comfort, food, cleanliness, cost. Everything was great! Will look for Radisson reds when i travel now and would even consider staying here and taking transport to city center as needed depending on reason for travel.

Couldn't believe how bad the food was in this hotel. The restaurants are all bad with the Italian one being the worse of the bunch. I had to eat in both restaurants because the Italian potion was soo bad and small that I left there hungry.

What can i say, woke up to no hot water, no apology, no explanation, after speaking to manager (assured i’d be compensated) ignored my follow ups then refused to hotel.com request for assistance. Absolutely no way to run a hotel.

Just an overnight airport stop , but the room was really comfortable and quiet. , great comfy bed and linen , top class toilet and shower facilities. Easy access for T5. First class airport taxi booking service in foyer.

As per normal , check in is exceedingly slow even with pre checkin to avoid the que LOL Reception staff and housekeeping are very polite and the hotel itself is clean with great bar, food and pool.

Transportation from the Bus at the hotel is not recommended, better Uber. Not to much difference in cost, but more comfortable… The check in kiosk is not working properly, easier the reception… good size room with the amenities needed…

Checkin was slow, it looked as though there wasn’t a reservation at first although I’d had numerous emails. It was resolved by a helpful person.

In general all good. It was a very short stay before our departure.

Very comfortable overnight close to Heathrow for next morning flight. Quiet, large room for a good price.