In general our stay in the Gran Hotel Birmingham could’ve been better. The overall experience was nice, hotel still in good condition, but the service wasn’t not as good as excepted. Tiny blood shades on bed sheet, as well as hair. The fire alarm went off as a test but no one noticed us. Someone tried to open my room door in the morning while I was talking on the phone, later knocked twice while I was in the bathroom. Guests’ privacy need to be respected, thanks a lot.

Great stay from start to finish, beautiful hotel, centrally located with the awesome Madeline’s bar. Our 2nd stay here and loved it again

Superb hotel. Probably one of the best we have stayed in. Beautiful, clean, friendly and helpful staff. Fabulous service. A delight to stay at. Would highly recommend.

Beautiful hotel, very comfortable and clean. Great location, lovely staff. Can't fault it!!

1 night stay with a friend, room was really nice, spacious and clean. However as is often the way in some hotels, the lighting was very poor, plus the pillows were awful! 3 of the 4 were incredibly lumpy and the other one was just plain uncomfortable, would’ve expected better for the standard of the hotel and suggest this is looked at.

A really warm welcome and lovely room, thank you for an amazing stay. Perfect location too!!

Amazing room and amenities. Easy check in and out. Good check out time (12 am) so plenty of time to get ready to get sorted ready to leave. Also really nice shower and soaps. Great room service and bar however the bar was a bit pricey(£5.50 for a small bowl of nuts that didn’t taste great) drinks on the other hand were impeccable and worth that little bit extra would highly recommend.

Check in quick and the room cleaned and spacious. All good.

Lovely stay, massive comfy bed, fabulous shower. Just a fab hotel, we’ll be back! 😊

Beautiful, clean. An all round delightful stay!

My friend and I booked a twin room, and I checked in first. Upon arrival, I found only one set of towels, one bathrobe, and two small bottles of water—clearly set up for just one guest. Slippers were also missing, despite the tiled bathroom floor, so I had to request them at reception. On our first night, we visited the Madeleine bar, only to discover we couldn’t charge drinks to the room because “there was no credit.” This happened because we weren’t asked for a credit card for a deposit at check-in, so we had to pay on the spot. The bathroom lacked both a toilet brush and a toilet douche. When I requested a brush, housekeeping brought one without a holder. Reception informed me that the rooms aren’t equipped with brushes or douches, suggesting that I contact housekeeping if needed. This was especially frustrating given that I was sharing the bathroom, and it’s not pleasant to leave it uncleaned. After complaining, we received a brush with a makeshift holder fashioned from a plastic container, which worked but felt like a workaround. The shampoo and shower gel were inconvenient to use. The bottles were fixed to the wall, making them impractical, as they had to be removed to use. The fragrance was quite masculine and musky—not something everyone, particularly women, might enjoy. On the positive side, the beds were very comfortable. However, the main entrance of the hotel has steps, and more steps lead to reception and the room. There was no usher to assist with luggage.

Great place to stay

It’s a nice clean recently renovated hotel, but I was expecting a bit more for the price. We went for 1 up from the basic room, but couldn’t see anything more than basic. Only got one towel and robe in the room despite booking for 2. And yes I know we could have asked for more.

Huge bed, beautiful bathroom, very clean everywhere. Best hotel in Birmingham, should be 5 star

Really lovely hotel, conveniently located. Clean, comfortable and with excellent service. Highly recommend.

Beautiful hotel in the Midlands

Hotel is beautiful from an outside perspective however when comparing to other hotels lacked in quite a few areas for the price. Stayed 1 night in the double accessible room for 2 people. Downsides: Only 1 towel and 1 robe was provided, requested more but only the towel was received. The door to enable two rooms to join together was fully unlocked which was a safety concern (next room with unknown guests could enter my room whilst away) I contacted reception when i realised to have this locked. Parking was far away, especially when i had 2 suitcases + stairs only into hotel. Breakfast was average for money paid.

Great anniversary stay,

Lovely hotel, great and friendly service with a 12noon checkout.

Lovely hotel, great price

First time here but definitely will not be the last. -an amazing reception and great atmosphere

Stay here, if you’re visiting Birmingham! You won’t regret it. Our room was lovely, the staff is super friendly and helpful and the dining options are fabulous. We had everything we needed at our fingertips.

Very nice

great hotel good sized rooms would stay there again

I really enjoyed my stay and would love to come back.

There was a buzzing noise on and off throughout the night from what sounded like and air conditioning unit

A comfortable and relaxing stay

My second stay here was just as good as the first. Outstanding hotel

Fabulous hotel, great bar too 😊

I loved in as it felt like luxury at a good price

Location is good on the heart of the city. The room was a little small but nicely decorated with very good bed linen. Ideal for a short stay in the city.

Just stunning hotel and gorgeous room