This is a low key five star and that’s the way we like it. The staff was attentive and friendly but not fussy. It felt very private. I’d give the staff experience an A/A+. The location was further from where we usually stay but we learned to appreciate the benefits of Manhattan West. You just have to embrace it. The hotel itself is very well designed and brand new. We stayed in both the studio suite and one bedroom suite. The one bedroom is a substantial upgrade and worth giving heavy consideration depending on the price difference if going with kids. The breakfast is white table cloth menu-only. This is different from the typical club spread which would have been welcome pre-kids, but with kids I’d suggest skipping it. Room service was exceptionally good quality. Most importantly, the black fox coffee can be accessed from the lobby without going outside and is excellent. It’s across from a Whole Foods which is super convenient and Daily Provisions is very convenient.

Our stay for our 6 year anniversary was absolutely incredible. David G checked us in and he was very accommodating. Our room was so comfortable and the view was incredible. We really loved the Green Tea in the lobby.

Beautiful hotel centrally located in Midtown Manhattan. New age chic that is beyond my understanding and may be very appealing to some but discomforting to me. Dim lighting in hallways and elevators where it is tres chic to color the buttons, numbers and backgrounds in black made it near impossible to avoid calling the fire department versus your desired floor! Overly complicated lighting switches either left you in the dark when they chit off automatically or in ultra bright lighting with all lights lit. Not nearly enough space in the bathroom sink area though the shower and toilet rooms were great.

Property was in excellent condition and the service was first class. Very attentive and responsive staff. Very convenient place to stay , easy access to Manhattan tourist spots.

Very nice rooms, quiet, restaurants and transportation handy.

The perfect hotel

room was too humid; ac didn't really work - otherwise fine

Everything was great!