Great Sauna with city view... New hotel and very nice public area with fire place.

It was a beautiful stay with wonderful breakfast and dinner. The receptionists were super nice and friendly which also made it a pleasant stay. They interact with their customers and help them when they need it. As someone who is afraid of elevators I mostly took the stairs but there was one receptionist who was thoughtful and considerate and was very encouraging. One receptionist in particular who we saw the most was friendly and we really enjoyed our stay at Scandic Kiruna and her company. She was called Tilda and was funny, kind, respectful, encouraging, thoughtful and beautifully kind. She was the nicest receptionist we’ve ever met and this was definitely our favourite trip due to the hotel. So thank you Tilda and the rest of the receptionists at Scandic Kiruna

The hotel and the room were great. and breakfast and nice staff everywhere. But it is a bit "unusual" that you have to pay extra if you want to check in before 16:00

We spent 3 nights in the hotel. The room and toilets were not cleaned even once deapite informing on the reception desk multiple times. The toiletries, tea bags, cream and sugar were not topped up at all. Complete lack of service. Will not recommend to anybody.

I had booked and paid for a superior room but was given a standard. When asking about it they claimed I had booked a standard. I showed them my booking confirmation which showed it was a superior, but that didn't help as they said they had none left. This left us with a bad taste although they offered to compensate the price difference.

Good

This hotel is located in the new centre of Kiruna. Currently there are a few shops but not much else in the vicinity. This will change as the area is developed.

The hotel is awesome. Rooms 712 and 134 were very good. Heated bathroom floors, a BIG dining area and friendly staff. For European standards, the rooms were huge. Wish we could have stayed longer.