Not so good. As soon as we walked into the reception we could smell the sewer stench. It was also present in the guest room. Breakfast was ok. Staff were friendly and pleasant.

Really nicely done hotel. Very modern and great location for everything. Staff were lovely and very helpful even offering a treat and wine upon arrival. The rooms were fairly small but fine for a few nights The only issue was a strong drain smell in the entrance hall of the hotel and building works were right next to our room and started at 8am. Loud drilling noise is not very relaxing and didn’t appreciate being woken up by it. Assume when this is completed it will be fine but we weren’t aware the works were ongoing before our trip.

We stayed 3 days in Lisbon at the Rossio Plaza Hotel. The hotel room was small but clean, quiet and centrally located. We had the hotel breakfast two of the three days and found it to be very good and convenient. There were many restaurants near the hotel so we decided on a change of pace and were very happy with the small coffee shop that serves specialty coffees, kinda like a ma and pop Starbucks.

Of the 3 hotels I stayed in during my visit this one is on my list to not book again. The others I rated 5 of 5 and compared to them this one i give a rating of 2 of 5. The room was neat and clean with a nice appearance. The reasons I will not book again: 1. Access to my room was in a separate building with without a lobby which made me feel uncomfortable 2. There is no elevator to the second level in the building where my room was located. A staff person has to be called to carry luggage up and down the steps to the elevator level 3. There is an odor of garbage/sewage in the building entrance and air fresheners are used to mask the odor, but does not eliminate it 4. No iron/ ironing board in the room, could have called for it, but front desk person was irritated with a question I asked earlier. It was easier to endure for 1 additional night than to hassle the staff 5. Limited news channels in English 6. The shower door is divided into a top and bottom half with a sweep at the bottom of the lower door, water still spreads outside of the shower onto the floor. There a string, wire, rope of some sort attached to the walls around the bathroom and into the shower-don’t know the purpose for it 7. Limited UBS ports to charge cell phones 8. Loud noise outside early in the morning

Excellent location and well maintained hotel

Small but adequate. Great, friendly staff. Thanks for lovely complimentary cake for our repeat visit. We will be back. Fab location❤️

Great find in the absolute centre of the city! Compact hotel as it was so central, rooms were a little small but fine for a few nights. The hotel lobby and lift and stairs did have a strong smell of I think cleaning products which was not very pleasant. Overall I would stay again. Beds were the most comfortable I have ever used and the shower was lovely and powerful.

This was the perfect location for my wife and I. Anything you want to do in Lisbon is walkable from the Rossio Plaza hotel. Breakfast was very good lots of options. I can’t say enough about the staff. Front desk was so welcoming and were able to provide answers to all our questions. The staffs friendliness made our stay the most enjoyable part of our stay. Will not think about staying anywhere else when visiting Lisbon.

The hotel was very good and the staff helpful. It was a great area to be in for getting around.

Handy for all the tourist attractions and restaurants. Located in centre of town between Rossio Square and the elevator.

We loved our stay at Rossio Plaza. Elegant and very well located hotel, good-sized & clean room, and amazing breakfast with an array of bread options and delicious Portuguese cakes. Helpful and super friendly staff, very professional always ready to sort out any issues. Highly recommended!

Very Well located. But very small rooms. Kind of expensive for the amenities. Lobby is incredibly small.

Perfect location. Small botique hotel.

Great location

Rooms are small but clean and comfortable

Hotel was nice and clean and centrally located. It’s pretty small, no restaurant or bar, but the people were nice and the room was good sized and clean. I would stay there again.

The hotel was conveniently located, very clean and comfortable, and the staff was friendly. Our room overlooked Rossio Plaza, which was very scenic but had the drawback of being quite noisy at night (the street performers only stop at midnight). Overall our stay was very good!

Couldn't have been nicer, friendlier or more helpful, very professional 👏 Highly recommend!!!

This was a great place right downtown. It was central to so many things and super convenient. Everyone we interacted with at the hotel were super nice. It was a really great experience staying here!

The staff were excellent and the cleaning ladies put in so much work every day I hope they are getting paid well! Our room was in great condition. I would just say that there’s a bit of a smell in the one stairwell and some stains in the carpet that didn’t present great. Overall it was a nice clean room although small. We loved the location and the bed was very comfortable. The shower pressure and heat was great, and it was a good room to come back to every day. I think it’s a good value and a nice option to stay!

The room was small but sufficient, as it was basically just to sleep and shower. It was metres away from Rossio square and then walking to all areas old town Lisbon . Very close to Rossio train station and many wonderful restaurants.

The staff at the hotel were phenomenal. We mentioned we were in Lisbon to celebrate our 10 year anniversary and they went out of their way to make it special for us. We were very impressed!

Lovely hotel in the heart of the tourist area in Lisbon. Currently undergoing some work, but managed in a way that wasn’t noticeable. Was able to check in an hour early as well, which was convenient. Would definitely stay again and recommend to others.

The staff at this hotel was amazing, they helped us with luggage when we arrived and departed, directions and recommendations for transit and were always so kind. I highly recommend this hotel!

I wish they would have mentioned we did not have a window in our room and there was construction as it woke us up in the morning

Perfect location, comfortable beds, great staff!

Great stay at the Rossio Plaza Hotel. Location allowed us to easily walk the Baixo Area of Lisbon

The staff we dealt with were all exceptional. The room was not! It was the size of a closet, with an attic overhang making it impossible for both of us to stand at the same time or to move in the room at the same time. The bathroom door only opened half way as the toilet was in the way. I am diss appointed that Hotels.com would recommend this hotel - especially at the nightly price - and I used a previous reward night. We are disappointed to say the least!

Loved the hotel and the amazing staff who were so helpful. Very much appreciated letting us store our bags for a day when we came back from our cruise.

We were initially put in a “‘mansard” room that was under 100 square feet (yes, we measured) even though the Expedia website said it was 194 sq ft. Even worse, you couldn’t walk around without hitting your head on the ceiling. Front desk staff were real nice about switching us to a standard double room the next day (which is what we had actually reserved) and this was much better. Still, it seemed quite a bit smaller than the 172 sq ft claimed on the website.

Wonderful hotel and staff. Convenient location

The hotel is conveniently located in Rossio square within walking distance to everything (dining, shopping, tourist attractions,entertainment, scheduled tours starting in the areas). The room was spacious, with modern amenities and very comfortable. Staff were very nice too.