The staff provided a detailed but easy to follow check-in instruction. But no in-person interaction with staff. The place is primitive and below expectations. Restaurants and stores not within a walking distance. The bathroom is bigger than the room. The shower's pressure is average, but the shower water drains so slowly that it forms pool and drains off after a while. No toiletries, not even a hand wash soap. The room is tiny with a small bed. The mattress support is weak, so the base or feet of the bed depresses down. No table or desk, no closet or wardrobe for clothes except a coat rack with about 5 hooks to hang clothes but no hangers were provided. No pressing iron nor iron pressing board to press wrinkled clothes. Although, it's a safe neighborhood, but when it rains the roads are flooded and become impassable even unwalkable to pedestrians. I could not wait for my stay to be over, and I quickly moved to an Airbnb.

Hot running water at noon and cold running water in the evening. Need to walk 20minuts to downtown for food and entertainment,too hot in the summer

There was no hot water in the bathroom. Taking a shower with cold water is very traumatic. It is a basic comfort that hotels should provide and they dont have hot water.

The place was nice, room was clean and cute. The hotel is a little bit far from the main plaza but still within walking distance. The staff was super nice and always keen to help. The wifi however is not reliable as it wasn’t working while we were there and the bathroom doesn’t have any ventilation so the odours and moisture can build up. Nice place though especially for the price.

¡Todo era perfecto! Mi habitación era grande y limpia. Ubicación cerca de la estación de autobuses, así como del centro histórico (caminando hacia/desde ambos). Me hicieron un café de olla fuerte y rico que tomé en la azotea con una linda vista. También recomendaron buenos restaurantes de comida yucateca y ayudaron con el taxi.