Beautiful property, pools and restaurant with an amazing buffet.

Very close to the cruise terminal where our sailing race stopped. Excellent service and great food options on site and within walking distance. I will be back in high season to enjoy the area more

Just spent a lovely 3 days here in Ha Long Bay. The hotel is quite modern and well kept, and the service very friendly. The hotel has fantastic views over the bay, and of the sunwheel and cable car. Breakfast was very nice - a large selection of European and Vietnamese options. The lunch menu is varied and quick- and reasonably priced. The pools are not heated so very cold in February! In the summer I imagine they would be excellent as the views are so nice. Bed was large and comfy and the bathroom was a high standard.

Purchased superior king size bedroom and it was nothing but SUPERIOR. The room had very bad odor and we kept spraying air freshener every day. The noisy was coming from different tour groups coming and going every day. No VIEW, room was facing a second tower of Wyndham hotel.

I wanted to like this place so bad. This was supposed to be the luxury stay for my solo trip. The facility is very dated. The rooms smelled like mold and it was very hard to sleep. Only one restaurant was open. I ended up canceling my stay after one night and felt so terrible for it. The staff is some of the friendliest, most helpful and respectful staff. 10/10 for the staff!

Gym so warm. No air conditioning

Good location

The worst property that I stayed during my 2 week Vietnam trip, worst than a 3 star. The AC was turned down during the night, and was too hot. The food was not tasty. This hotel is in par with all Wyndham scams. Would never stay at a Wyndham ever again.

Good staff, clean hotel, great view and the casino was a bit of a surprise.

The hotel was chosen as a base to see Halong Bay over a 3 day visit. Its location is excellent. With a sea view you could see all local landmarks and the islands in the bay. The hotel arranged a day tour of the bay and transfers back to hanoi. Dinner and Breakfast options were good although in the off season it is very quiet. My only small negative is it is slightly dated and does need some modernisation but this did not detract from a lovely stay.

The hotel Staff were amazingly friendly … it was the start of the low season but, on the 24th December they had a Christmas party for locals which took over the only restaurant, the others were closed due to off season whilst this make sense it wasn’t advised in Ada Vance (not one the begrudge others fun) but, don’t operate a hotel when no amenities are available - after a bit of arguing I managed to get food but, ate in my room. I would call it room service but that wasn’t operating. I tried to order online externally 4 times but was cancelled al times and little choice. Pool bar closed (pool was dirty and not attended to) as we’re all the other restaurants / facilities. The mini bar in the room has been taken away and left with a tiny bottle of gin and whiskey .. I tried to indulge in the gin after a long journey there on my first day but, no mixers soo had to persuade one of the restaurant workers to sell me some lemonade as reception said there was nothing they could do— as it was past 11pm most things were closed when I arrived. I do think the hotel need to decide if to open or not I their winter season .. it could be amazing but, sadly nothing like the 5 star I was expecting ! Due to lack of local amenities / shops/ restaurants I strongly urge to hotel to look to reinstate the mini bar if they are to stay open (I don’t buy it was took away due to Covid- this conflicts with the notice in the room “guest like to use fridge for other items “)

I went into the low season and couldnt go outside to walk because it was too dangerous. I went only in front of the hotel and witness someone getting mugged. The staff at the hotel wasnt very concerned about security and the room was smelling very very bad. The food made me sick, twice. I wouldnt never go back to this hotel ever.

Lovely property but walkable area dining is limited, loved the hotel and staff though, great views.

5 stars hotel with the price of 4 start. Very clean and very good location.

The reception was fabulous. The lady upgraded us immediaely when they realized they gave us the wrong room. Really good service. The room was magnificent. Great view of the famous colorful Bridge and sun wheel. Looked so beautiful at night. The suite was spacious and had all the facilities. Room service was fast and exceptional. Really loved this property.

Hotel is dirty, carpet is dirty, wall and ceiling cracking. Staffs need training. No sense of urgency, check out need to wait for them to check the room before customers can leave,

After a lousy start (my booking couldn’t be found) things picked up. Was upgraded (due to the issue) and quite frankly stayed in a jaw-dropping. The room was enormous, was very well kept, had sensational views and I was SOLD. Minor glitches (like phone not working) didn’t matter. I just stared into the view :)

Close to the bridge - liked Noise from construction-didnt like Restaurant closed - didn't like

Close to the bridge - likedNoise from construction-didnt likeRestaurant closed - didn't like

Amazing views and huge room! Love the bathtub and balcony! Only negatives are, 1. a mild stale smell (disappears after turning on AC) 2. AC has controlled temp (can’t go lower than 22 Celsius) Would def stay here when we return.

Stayed at a room with nice ocean and bridge view. I want to visit again with my sweetheart.

Dear wyndham thank you for service and comfort staying but no space for car parking lot and too small for swimming pools without shower facilities most good very nice view and room clean thak you

Good location. Good view from all directions. Good breakfast. Friendlt staf

They wanna charge me when I ask for additional two bottle of water.

Upon arrival, we were taken to our hotel room and were immediately hit with an overwhelming damp smell. We then realised that a large proportion of the bedroom walls were covered with mould which is obviously unsafe to sleep in. The staff apologised and took us to another room which still had a damp smell. After inspecting the second room, we found more mould covering the walls. We informed the staff of this again and they eventually moved us to the presidential suite which was fine (I am guessing this is one of the only rooms in the hotel which is free of mould). We chose to pay for the buffet breakfast the next morning at the hotel and were informed that the total price for two of us was around £15. We then double checked this with the member of staff and they agreed. After we had eaten the breakfast, we were charged £30 by another member of staff. We explained to them that this was not the price we were quoted but staff just kept repeating that we needed to pay it. After standing our ground, they eventually said we could pay the £15 and they would cover the rest. The staff were rude and clearly not interested in keeping our custom again in future. Given all that had gone wrong during our one-night stay, I would have expected more from a 4.5 star hotel. After reading the other poor reviews on this website, I’m hoping to not get the same generic response from the hotel that was given to everyone else.

This place was awesome Clean the staff was great it was in the middle of everything

This place was awesome Clean the staff was great it was in the middle of everything

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LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVE

View of the bay and size of the room Pool area was lovely, very quiet hotel

View of the bay and size of the room Pool area was lovely, very quiet hotel

Treated like a thief. required up front payment and wanted 3 million VND deposit. Fridge in room hot told they are all the same. Aircon room does not go below 22. Would not accept charge to room at restaurant. Would not accept my new USD100 bill as it had a money changer extremely small stamp on it. Never had a problem before. Loud Chinese everywhere smoking yelling. Very expensive F&B.