The property is very well designed in a unique style of Israelian constructivism of 1968. It has an impressive art collection. The nature around is fascinating.

The service was surprisingly bad even for Israel, where we are used to expecting 3-star service in a five-star hotel. First of all, the art collection tour was unavailable because “the only woman who does it was on vacation”, and there was no information in English about the art collection whatsoever. Why not make an audio tour? It is not 1968 anymore. The waiter in a restaurant tried to convince us that still wine was sparkling. They didn't clean the area around the swimming pool. The bartender was not familiar with the concept of still water. I quote, “Just say water if you want water.” The service was not bad. The staff was friendly in a way. It was just like they never had any training. Like in the “Lord of the Flies” novel, it seemed like the staff just appeared on the property on an island and started to run it like they wanted. Although the chef was really good and the buffet was one the best I have ever experienced in my life.

The security deposit of 500ILS. I was expecting to be unlocked at check-out which didn't happen.

Nice peaceful getaway

We ended up staying an extra night & loved our room but they claimed they had to move around rooms

Room with the view was nice. Grounds were well kept.

There was a technical issue with the shower leaking making the floor wet all Shabbat. The main issue, however, was the level of Shabbat observance with the guests and staff. This is not for Charedim as there is no Shabbat atmosphere. Piped music was playing at the beginning of Shabbat, which wasn't turned off until after the commencement of Shabbat and there is also a rather grotesque statue across the room from the prayer room which detracted from the prayers. Even though the grounds and rooms of the Hotel are very pleasant, nothing matches the Holy Atmosphere of full Shabbat observance with guests and staff.

Window was broken when arrived, we had to wait half an hour until someone fixed it, very difficult to access the room with a baby stroller.... I'm tall and touched the ceiling of the bathroom with my head ... Not really pleasant for the price you pay, hotels in Israel are very expensive and they have a lot more to do - can't believe this hotel has 5 stars......

The Gluten Free information was not accurate

room, food, facilities, staff were all amazing. parking was free and easy.

Luxury. Staff very accommodating and helpful. Great breakfast. Beautiful architecture and artwork.

Expensive.. Too many stairs.