The room was bare, smelled funny, was in a bad area that is next to a mary jane dispensary. None of that was disclosed. The pictures on the site are not the same. The bathroom fan was so loud, be the time we were done showering i felt like i was standing close to an airport. At check out, the lady at the desk had her daughter with her. Very unprofessional setting.

Pros: - A couple different kinds of decent pillows provided, 5 total on our king bed - Mattress pretty good, 6-6.5 on a scale if 1 is ultra soft and 10 is ultra firm. - some of the nicest soft fluffy towels we've encountered at this price point - Clean room/bathroom/towels and such, including inside drawers - Breakfast with meat/egg options and particularly tasty self-serve waffles - Mini fridge had a dedicated mini freezer with its own door - Pump dispensers for hand soap, shower gel, lotion, shampoo and conditioner where they're needed - Close to train, but didn't hear it at all after bedtime Cons: - No elevator, can't tell when booking - Biscuits at breakfast require microwaving, and only plates provided are styrofoam. No real butter available, juice wasn't good - Wifi was on the slow end, might have been a challenge if we were staying long enough to do work. - Offers support by text, lots of communication about wanting to make sure you have what you need. Staff was friendly but not out of her way helpful on our checkin, maybe just because she thought there wasn't much to do make loading in up the stairs any easier. - It was rather challenging to take the luggage cart through two manual pull doors to get back into the lobby, and would be even more difficult without two people to help, and the front desk did not offer to. Overall average budget experience. Not bad, but if we stay near here again, we'd try the Comfort Inn we had considered instead.

From the greeting as I walked in, to the local advice and finishing with an amazing hot breakfast this stay was perfect for the short trip to Omaha. Super clean lobby, presentable staff, friendly reception, clean common areas, halls and room was modern and tidy as well. A couple notes that are strictly my point of view and opinion. The size of the TV was noticeable, I walked in and just stared for a minute and chuckled. The average hotel TV is up in the 40/50” sizes now and using smart tv apps so I was a bit surprised to see an Excellent Rated hotel in a notable city using a 27-32” tiny tv’s still. Lastly, in the morning, I was a bit disappointed in the lobby area as there was a gentleman and baby as well as another lady hanging around the desk area gossiping very loudly for all to hear with the desk lady, like friends hanging out shooting the breeze for well over an hour as I got breakfast and later as I loaded up my vehicle. As I went to leave there was a young child seated behind the desk playing on a phone and no adult to assist me. I stood there for a moment waiting before just leaving the key cards and departing. It honestly was a bit of an opposite effect of my arrival where the lady was professional, friendly and made me feel welcome versus leaving was like an awkward feeling with absolutely no acknowledgement or interactions all morning from staff. Overall I would recommend staying here, very secure, quiet and clean with great receiving staff and simple amenities.

Great stay on a road trip. Bed was comfortable, very clean room, free breakfast was good, and the employees were friendly.

It was peaceful and the front desk lady was awesome

This location was easy access to anywhere we wanted to go, especially the Old Market. The staff was absolutely amazing and extremely friendly!!

I am from the Council bluffs area so when i checked in I was told I had to pay a $220 cash deposit which I got back in the morning, but I didn't know about it till check-in. The room was clean & the bed was comfortable. The shower was a little outdated, the bathroom was kind of little but clean. They do have a nice area where they serve breakfast & they had a nice variety of different foods

So helpful at check in. I was so tired after driving for 14 hours staff was excellent and helpful.