location could not be better! right in the heart of the square, steps from the tower, on a street with many restaurant options. an older hotel for sure, but very well maintained and was actually quite enjoyable feeling like you were stepping back in time in the halls :)

Front desk staff particularly helpful as I tried to locate a nearby pharmacy, and the next day a small Gothic church. Sunset view from rooftop bar not to be missed. Excellent location - maybe two blocks from Duomo.

Basic rooms but clean. No kettle or tea making facilities in room. No USB points for charging phones. No toast/ making facilities at breakfast. Okay for one night stay. Excellent location

Restaurant service was terrible. Too few staff. Waited 25 minutes to get a drink and even then spouse had to go to the bar to ask for one. And it went down hill after that. Walked out eventually. Hôtel manager said private function took staff away from restaurant. He competed the bill of what with had so cost there. The hotel manager was very very good. We would stay there again but not go to hotel’s restaurant.

Very close to leaning tower

The location was absolutely perfect for anyone wanting everything within easy reach. The hotel staff were exceptionally friendly. The room temperature wasn’t very cold, as it was controlled by a central system even though there was a thermostat in the room. The room and bathroom were both of a decent size, but both the room and the bathroom were very dirty and had a moldy odor. There was a strong smell of bleach even in the hotel corridor. The conditions felt quite unclean, so we requested a room change. Given the state of the bathroom, we decided not to use the shower, even though we were staying only for one night.

Excellent Hotel, lovely staff, well located

Super friendly staff

Excellent hotel, very clean, roomy and very comfortable. Excellent location and staff were very friendly and helpful. Great stay at this hotel. Breakfast was also great.

Property is situated well for a short walk to the leaning tower of Pisa, dining and shops. The staff were very friendly and the breakfast had lots of great options. The property is dated, it requires maintenance and the room we stayed in could use a deep clean.

Perfect location, the staff is extremely helpful and friendly. Awesome roof top restaurant and an amazing breakfast.

Very friendly staff.

Amazing Location with just 300 Meters to all main attractions, 300 meters to Leaning Tower of PISA, lots of restaurants when you get down to hotel, breakfast was also good, the only thing bothered was their bathroom accessories and door knobs were too old fashioned and jammed, which definitely needed replacement with some new and advanced options.. but overall 4.5 rating and highly recommended for family stay

Really well located, great roof top views, very clean, however the rooms felt what some would percieve as old fashioned, but comfortable and met our needs.

it was the best location

Great Hotel In The Heart Of Pisa. Restaurants and Shops once you step outside. Leaning Tower Of Pisa walking distance and a great view from hotel Terrance especially at night. Air Conditioned and Complimentary Drinks in Room and breakfast.

The hotel is quite run down and in need of a renovation. Very noisy at night and the beds are uncomfortable. Location is great as it’s very close to the tower. Not a lot of options.

We got to the property late, so maybe that’s why we got the room that we did. But it was tiny and didn’t appear to be cleaned well. There were dry contacts on the floor, small pieces of trash under the bed, and the shower didn’t drain. Additionally, the property is pretty aged, with the toilet not working well. I could see how people rated it well but based on the room we were put into, I can’t rate it high. The location is nice and the AC felt amazing.

Great location. Great property. The room was clean and spacious. Everything was perfect. Staff helped me to find good vegetarian restaurants and called taxi during checkout. I’ll definitely recommend this location

Lovely stay, fantastic location and very helpful staff.

The hotel staff were excellent, efficient and friendly. Our first room had not been cleaned properly, particularly the floor and bathroom. The reception handled this very well, came to check and take photos, apologised and moved us to a new room which was clean. The restaurant is very good with stunning views to the tower.

We were really looking forward to stay at this hotel but unfortunately our hotel room had a big spot of black mold on the wall of the bedroom. The staff was accommodating and gave us a different room, but that also had mold in the bathroom and shower. The positives of this place are: decent air conditioning, comfortable beds, nice rooftop deck and the breakfast buffet was perfect for those looking to get a bite before a day of exploring Pisa.

When I made the reservation I had indicated that it was our honeymoon. When I checked in, there was no response from the staff. Even when I asked if there was a honeymoon suite, there was no response. Not one attention in this regard. The prices for the garage were freely determined. When making a reservation in the restaurant, there was a difference between inside and outside, which was not explained to us. So we had to sit inside and could not enjoy the view of the sights outside. The waiter simply lied. There was supposedly nothing left outside. He could have organized a table for us. I was asked about the check-in experience so that the hotel manager could draw his conclusions. I had already communicated the experience. Perhaps it will be implemented. The name Grand Hotel is totally exaggerated. The hotel is very run-down. The furniture is outdated and shows signs of heavy use. There are no shelves in the bathroom and when you go to the toilet you bump your legs on the shower wall.

2 night stay in Pisa as part of a short tour of Italy. The hotel.is really well placed for the main sights of Pisa. It is less than 5 minutes walk to the area containing the Tower and the Duomo. Rooftop restaurant with views of the leaning tower (although we didn't eat there). Many bars and restaurants locally and we found their prices to be very reasonable. The hotel.is and easy walk from Pisa Centrale station (about 20 mins)

The hotel is immediately impressive, and discrete, in its entry off the busy Santa Maria. It’s a vibrant and lively area, next to the Leaning Tower etc. Inside the hotel, is an open lobby with split level, rising to a piano lounge and then the breakfast area. The staff are efficient and professional. Our room was a double city view, with small balconies to watch the busy streets below, making you feel part of the nightlife even in your room. The rooms were pretty, clean and spacious, with old Italian style features. The shower, bath and interior of bathroom may have been a little rundown and dated, but the overall feel was that it was maintained well and clean.

Very nice

Excellent location to most attractions which are in walking distance. Friendly staff clean room and good breakfast

Great location for tower. Lots of restaurants local to hotel. Amazing view from the roof top bar/ restaurant. The hotel is a bit old in terms of decor but the location and roof top views make up for this. Breakfast was fine.

The location is great but that’s about it. The breakfast is fine but our first room was terrible. One of the windows didn’t close, the shower was covered in mould and the shower head hadn’t been cleaned properly for so long that the water couldn’t go through the nozzles so it sprayed water out of the joins (which then went over the floor and toilet paper etc. They moved us rooms but asked us to take photos of the room to show it was terrible. Couldn’t understand why they didn’t look themselves.

Very close to the leaning tower. Great roof top restaurant. Fantastic view. Opted for a smaller room with a tiny standing balcony and double french doors that let the breeze in at night. Safe. Great restaurants basically outside the hotel. Simple access to all sites. Storage area for luggage. Cab access directly to the hotel. Even though theres a road by the hotel there is no noise late at night. Breakfast had many choices but the room could do with renovation, as could the lobby and some rooms. Good for a short stay.

The stay at this hotel was perfect it was in very close proximity of the leaning tower and the service from all the staff was great they were helpful and friendly would definitely stay here again if I was in pisa

Excellent location.