An overnight stay on the way to a family event. Ample car parking, nice room and adequate, if uninspiring, restaurant. The level of lighting in the room was very low which was fine for relaxing but inadequate for working. Hotel staff were very attentive.

The room was perfect and the staff friendly and helpful.

Lovely stay like always, room warm and cosy, very clean, staff friendly and helpful when requesting a room type. house keeping also very attentive.

Hotel was lovely, the privilege room was very nice, would definitely stay again. However access from the car park was a pain. I also paid for parking and they sold the space to someone else so I had to pay in a public car park elsewhere. They also didn't check me in when I arrived. I came back that night and they had no record of me even though my stuff was in the room and I had a key. They were friendly and helpful sorting it, but having issues in the first place was a pain.

Our tv didn’t work. And we were given another room very prompt

Nice hotel and close to the town centre where bars and restaurants are. Lovely breakfast with plenty of choice.

The entrance is very cool and beautiful!

Window had problem but it was quickly fixed. Out side view is very nice.

I was told on booking that car park was included yet on arrival I was told no you have to pay another £10 for parking Arrived 9:30pm, was told we had 30 minutes to order food before the kitchen closed. Went to what I assumed was a bar to order food, the very clueless girl working there was "not sure" whether we could still order food. We told her reception said we had until 10. She then rang the kitchen to ask if we could have food. She then asked us what we wanted, we had to explain we need a menu first? Just ordered chips in the end, no sauce, no salt, no cutlery, no side plates, nothing just a tiny bowl of chips. Side door that led into carpark was left unlocked from saturday night until monday morning making us a bit nervous on sunday night as anybody could have wandered in. Sunday morning our room key wouldnt let us back in, went to reception & were told this was likely because we left our keycard too close to our phones - we didnt even have our phones with us. We were able to get back in the room then. But throughout the day the keycard wouldnt let us back into the room, a further 3 times we had to go back down to reception or get a housekeeper to let us in. This morning our keycard wouldnt let us back in AGAIN. We found the head housekeeper who came with her master key to let us back in. Even that didnt work and she had to go get another key to let us in. Annoying and bizarre. Nice and clean enough tho, lovely reception & housekeeping staff

The hotel was lovely friendly staff had no problems with hotel in the morning we took our things to the car in hotel car park somebody broke into my car stole my jacket and kindly left a bottle of wee on my front seat so my advice is do not park in hotel carpark

Room was so hot and didn’t sleep very well

Hotel was very grubby would not recommend

Great hotel and location on problem was the noise from other guests till 2am

Made it all the way to the Mercure Hotel in Bedford. For a Birthday Party. Hotel at first i though was a block of Flats. But nicer inside than out. And a nice walk by the river. Situated just by the large bridge over the river. Check in was easy and got to my room and noticed that the rooms next to me the door between the two rooms was a jar and could see the person in the next room he had just checked in as well. so washed my hands in bathroom sink went down stairs and told the Receptionist about the room door problem and she got the duty manager to come and have a look then noticed my sink was blocked so had a word with the duty manager who said he would try and sort.it. When i got back from my Birthday party the Receptionist called me over to say they could not fix the sink so gave me another room. Which was good of them so well done to them. The new room was nice checked the bed for dust mites ect and was clean ish. no need to get the can of dust mite spray out. nice comfy bed. And nice bathroom was able to adjust the shower in a few seconds. Breakfast plenty to go at but like other places with infa red lamps only the Sausage in the hot range was hot Hash Browns luke warm Bacon Mushrooms and Tomatoes cold. .Two coffee machines which was good and a range of Tea bags. Toaster with thick bread Fruit Juice Cerials, Fresh Fruit, And Pastries and muffins. and Small jars of Jam Marmalade and honey which was a nice touch. Staff again at Breakfast nice. Check out easy.

There is no bottle of water in the room or minibar. They just put some coffee or tea. At least there should be a bottle of water that is being served by smaller hotels nowadays. They removed all the phones and put an application card for any need in the room. I tried booking a taxi via this app. 30 minutes before I arrived at reception. There was no taxi, even the receptionist was unaware of my need.

This hotel is setup to accommodate commercial groups from local companies. The staff is courteous and well turned out but most seemed to be poorly trained.

When we arrived the carpark was over-filled with cars blocking entry/exit. Reception staff were not interested in helping. Staff were contradicting each other on process for checking in making an already stressful situation worse. Hotel bar had cashed up around 10.30pm leaving only a card payment option and then we were told the bar was closing at 11pm even though people were still drinking. Overall the hotel was nice and food and rooms good. Some staff and their attitudes and hotel procedures need a lot of working on.

Sited by the river ouse, lovely view over the town bridge. Only comment regarding bathroom facilities,the design has placed the toilet roll holder next to the door leaving very little room to use toilet.

Beautiful Riverside setting, my 6th floor room was big, comfortable, clean, with a great view.

Awful. Got food poisoning in restaurant, throwing up in night. Then at 3:00am the fire alarm went off and we were on the 6th floor! Alarm stopped before we made it to the bottom. Outer window in room was rusted open. No tissues or hair conditioner. No tea bags and only two milks in room. Struggled to find staff at bar and in restaurant.

The room was not good at all. There were previous guests hair in the shower, the openable window had foil all around it to prevent it opening and the TV didn't work. The toilet also leaked (clean water thankfully) so the bathroom floor was flooded. Breakfast was poor at best. Rubbery bacon & over cooked "fried" eggs. The lady working behind the bar had no experience doing so and was out of her depth. The car park was unsafe. People congregated around it and smashed bottles scattered over spaces. Overall, it was a terrible stay and I would not recommend.

Reception staff very friendly. Quick and easy check in and out. Car park right next to hotel. Really good sleep very quiet and room spacious and bed comfortable

The heating control didn’t work. There was no cup or glass in the room. I could hear talking through the interconnecting door, which wasn’t locked! The duty manager knocked on my door for no apparent reason. The escape stairs were covered with detritus. The shower was good

Room 39 noisy. Too small for a couple. Shower suitable for a midget. Banged head several times. Restaurant nice as was breakfast but service so slow. I only wanted two poached eggs…..20 mins

Stayed here while visiting family in Bedford. The hotel was sufficient for one night, though any more may have been a struggle as the room was smaller than expected. The single glazed window let a lot of noise into the room, but otherwise the room was up to a good standard. Disappointed to not have any conditioner in the bathroom. Location was good, right in the centre of Bedford. Decent sized car park which is only £5 for 24 hours, though it isn't very secure.

Been here before, very clean, quiet, and very pleasant staff.

Having stayed at the hotel several times before over past 30 years, we were a little disappointed with our four day break. The view over the town bridge and river from seventh floor was excellent, the maid service was very consistent, and the room was spacious, bathroom quirky but fine. However, the safe was non-operational, the general decor a little tired, and reception staff not entirely welcoming, apart from Hermès. Particularly the charging for the first stay of many of £5 a night for parking was a surprise and unnecessary, especially as on one day, we were unable to access on many occasions that day because of a function at the hotel, of which were not pre-advised, and we incurred additional charges elsewhere in town. Overall, we were disappointed on this occasion, and will consider our travel arrangements elsewhere in future, sadly. We did not avail ourselves of and breakfast or other meals this time.

The rooms were cold, after reporting it to member of staff. no actions were taken.

Hotel is nice clean and comfortable. Food is bland.

Room was actually disgusting, sink has all kinds of stains on! Bed was uncomfortable, it felt so horrible I couldn’t even sleep on it!

Nice staff but hotel was run down, bed was not fit for purpose lumpy and at the end of its life. I had two hours sleep. Terrible

Very comfy bed, small room but adequate for my needs. Good shower. Service very good - friendly, helpful staff.