Check in inefficiencies. Long waits

Fantastic hotel, full of character. Spotlessly clean, staff were lovely. And the food to die for. Well worth the money. Thank you!

The beautiful building and gardens. The pool area is outstanding. Every member of staff is so friendly and go out of their way to make the guest's stay as enjoyable ad possible.

My husband and I enjoyed our Babymoon staying at this hotel!

If you go to Las Palmas you should stay here . Santa Catalina

Santa Catalina is a hotel that is more than a hotel. It is beautiful in every way and the people working there is very nice and professionel.

Very nice place, pools, gym and wellness. Room was very nice.

Nice hotel, but even though recently refurbished it’s a bit dated. Bedroom was too small and old doors to wardrobes and bathroom noisy

Very clean

Below average for 5 star hotel. However, it’s the only decent place you can stay if you are not going south of the island. Came with my luggage, clerk didn’t even bother to assit me or ask if I needed help.

Santa Catalina is such a nice hotel with great history! The stuff is very friendly and ready to help, breakfast was amazing and the location is also top! All in all it was such a wonderful experience! Plus the nice bazaar on the weekend (ladies you have to try it 😉) is also amazing! Book your room and you won’t regret it!

We were staying at the hotel for a special occasion and we were not disappointed. The staff at the hotel all gave impecable customer service which made our stay a memorable one. Tge hotel which opened its door in 1890 has been renovated over the years to give all the mod cons you would expect from a 5 star hotel. The room we had was extemely comfortable and well appointed. The hotel public rooms are stunning as are the grounds and pool area. Breakfast was a true experience and qe would not hesitate to return when we are next on the Island.

Lovely property and perfectly located for our cruise embarkation. We experienced a medical emergency during our stay and the staff could not have been more helpful or caring. I only wish I could remember the name of the woman who took charge so I could thank her specifically.

Amazing! Couldn’t fault friendliness and hotel. Gorgeous!

I was hoping for a nice stay - what I got was a luxurious stay. I was half board and would recommend that - also - try out la poemas. All the staff were amazing - shout out to Paola, Xoel, Julia … but no one was anything other than lovely. As a solo traveller this worked for me Plenty of sunbeds for this April trip

Exceptional hotel. Simply superb! The only negative were the lights! I found them so frustrating ! Working out how to turn on and off was a challenge !

2 nights pre cruise Tried Michelin restaurants but not impressed Ok if you are a cheese fanatic

Very well appointed

Unfortunately, we experienced issues with the air conditioning, which did not function during our stay, despite notifying the staff every day.

Beautiful building, over priced and lacking in attention to detail and customer service. Over reliance upon technology which didnt work.

It is a beautiful hotel. The room was lovely and the staff were excellent.

I had a great time celebrating my birthday. The facility is beautiful. The staff were very professional and provided the excellent guest services. Special shut out to Carolina in Concierge who was very patient and kind to my daughter and I. She was always welcoming and ready to assist.

This is a high end property so was expecting high end service, the room wasn’t ready even though we were allowed to go in, not tea/coffee facilities or mini bar been updated. Other things only little things but forgot the lemon in our gin and tonic, the room service app that they expected you to use wasn’t working so phoned through the order but due to language differences one of the orders was wrong. Asked for some blankets which should have been in our room but weren’t , asked at reception but had to phone 3 hours later as they hadn’t arrived

Fabulous hotel within the grounds of the very picturesque Dormas Park. Would have given it a full 5* rating had it not been for insufficient drawer space in the bedroom for a 7 night stay and the noise coming from an adjacent sports centre, school, and outdoor swimming baths on the north facing side of the hotel. This was particularly irritating at times when relaxing by the hotel swimming pool or on the balcony back in the room. The rooftop bar also got quite loud in the evenings and because our room was on the floor below, not far from the source, caused me to complain. The hotel dealt with the complaint very professionally and expeditiously by moving us to a quieter room which also turned out, to our surprise, to be a free upgrade. All of the staff we encountered were very courteous and customer focused which contributed to a very enjoyable stay despite the aforementioned downsides.

Fantastic rooms and setting. Also loved location.

When we arrived at 3pm, the whole check in system seemed very long winded. And our room wasn’t ready. So we had to what another 15 minutes. To be fair, they did upgrade our room and gave us access to the rooftop pool and bar which is only available to all guests after 5.30pm The room itself was very nice. Big bed, lovely terrace and very spacious bathroom. A very restful nights sleep. Breakfast was included in our stay and was very chaotic. Waiting for a table, and then waiting a further 20 mins for coffee. Seemed like the staff were finding it difficult to cope. Only had one night here, it was enjoyable but a little marred by a couple of issues…..

A quietly luxurious hotel that we would gladly return to.

Lovely hotel in good location, easy access to the old town and port. Good local bus service and great range of restaurants. Staff throughout the hotel were very friendly and helpful. Excellent customer service.

Lovely hotel where you can relax and unwind. Staff very friendly and nothing is too much trouble. Very clean.

Fantastic historical hotel with beautiful garden. The room was very nice and clean. Downside was the experience at the lobby bar. We ordered a couple of sandwiches which was absolutely not eatable. The French fries was raw. Made us feel sick and uncomfortable. We gave this feedback to the waiter but he didn't care and we had to pay it all. Big minus.

The Hotel and services impress you just from the beginning of your stay. Everything is perfect. Comfortable beds and pillows, that is important after the long walks in the city. Hotel situated in the middle of the city and you can walk to the old part of the city and to Las Canteras area.. Very good breakfast with the exceptional quality products. Beautiful park around. We love it! Very kind and professional stuff. We will return and we will repeat our experience in this hotel!

Stayed for week and found hotel very comfortable and well run. Rooms good and spacious.