They were under construction but did not make us aware ahead of time. There was no security because the main lobby was being renovated and they had all the guests coming through a side door that they left open 24hrs which was not monitored. Thankfully our room was already renovated and very up to date! Some dirt and dust in the corners though. The pool was closed without any heads up until we arrived. Also - we were trying to save money and purchased several microwave meals instead of eating out. We did not know until we arrived that there was no microwave in the rooms (Even though it was advertised.) the only microwave available for use was in the makeshift lobby. (A tiny office space on the second floor barely big enough to fit more than 5 people.) I understand you are renovating - bit it seems little consideration went into serving the guests you are still offering services to in the mean time.

Understand renovations going on, but room did not have a trashcan, nor hair dryer or ice bucket. Coffee machine there with coffee,no cups, sugar or creamer! Absolutely a beautiful room and air conditioning, was extremely clean. Very nice check in woman.

There was construction going on. No pool or bar access.

The hotel is currently a construction site with all the amenities currently not available. No restaurant, no gym, no laundry, and during half of my stay, no wifi. Only positive is the rooms have been refurbished and are looking good.

NOISY being right next to the interstate. Ask for a room on the opposite side of the building. Hotel is under construction, but we paid the full price as if it were completed. Dust and noise and no amenities or warm breakfast.

My room was invaded, my belongings pawed though and items were stolen. Will never stay at an Ihg hotel again. Staff at desk were incompetent or rude.

I would have NEVER booked this hotel had it been disclosed it was under renovation and the pool and restaurant AND the front doors were all closed so you had to squeeze in a back door with a long walk with limited parking spaces and take an elevator to the 2nd floor just to check in. I did not get the room I paid for. I booked a King with a sofa bed and I got a room with 2 double beds. There were only 2 towels in the room that sleeps 4 and I booked for 3 people so I had to call and get towels. The remote was MIA and there was not any information anywhere in the room like... pardon our mess - pool is closed during renovation. They did tell you about the restaurant at check in but that is of course past the cancellation window so you are STUCK. I'm a frequent traveler and this was my first Crowne Plaza experience. I will never book at one of their hotels again. It's about communication and being polite. I stood at that check in desk for minutes while 3 people talked to each other 24 inches in front of my face without ANY of them even making eye contact or nodding in my direction to say... "we will be right with you" - In an industry that relies on return business... that is shocking to me.

Check in was fast and easy. Room is super nice.