Great place! Great staff stood here for my sons little league World Series

Nice confortable place to stay. Room was quiet, AC worked great, and bed was cozy and slept great. I would definitely stay there again. We were just 1 night mid-week and stayed on a room on the 2nd floor.

The front desk person he was very friendly and offered us a different room as there was only the two. However after spending some time in this room it smelled old and musty the room looked nothing like with the online picture showed this room is very old bedding towel so thin you could almost see through them and cockroaches

front desk no problem, breakfast poorly maintained

Let's just say that the global Microsoft outage on Friday July 19th stranded me in Houston until Sunday July 21st. I used the Expedia app to get the number to the hotel and called saying I was stranded and would be late and most likely Saturday. I checked Expedia's app and they stated that I could not cancel booking and would not be refunded. I contacted Expedia through the app and explained my situation. It took multiple hours and at least one of my reservations was cancelled with refund(thank you Alamo Rental cars) When we started to work on the hotel, the Expedia rep explained that the hotel had no management on site and to check back on Monday or 72 hours from our time on the app(Saturday afternoon after my 4th flight was cancelled) I was disconnected and could not get back through to Expedia. United never sent me any information on a flight to San Diego and I eventually booked a flight back to my home. This place refuses to refund me even the situation was completely out of my control. Expedia will not help at all and United told Expedia the rescheduled me with Delta airlines. I never received a phone call or reschedule through the United App or Expedia. Still have not received anything. Needless to say this place will never receive my business again and I would never stay at a Best Western. Unbelievable how the take advantage of a traveler stuck because of wonderfull Microsoft, United and a complete shutdown of air travel. Horrible policy and Expedia is a complete waste

Was amazing

Good location, a nice clean place that is far enough from San Diego to be affordable, but not too far away. One major misgiving: avoids rooms 103, 105 ,107 and the rooms directly above those due to a nloisy ice machine. It makes constant noise day and night, and worse whe nfolks get ice (who needs ice a 4am?).

Front desk has the worst customer service,

Very nice staff at check in and in the evening when we needed more coffee packs. The building is a older but rooms were clean and sp was the property. The only drawback is it can be noisy at certain times during the day.

Management and staff were amazing. Great daily breakfast! Older building but extremely clean inside and out. Would definitely stay again!

The rooms need to be a little updated and the floor needs to be cleaned better. My feet were black.

We arrived very late Thursday night due to a house plumbing problem and wanted someplace close to our home. I had booked online ahead of time, but our reservation showed for the next day for some reason. Mo, the front office clerk, took the time to call Expedia for us. After some time on the phone, at least 30 minutes or more, he was able to work with them to change our reservation for the same day. We really appreciate Mo's hospitality and willingness to help us. He provided excellent customer service! Room was very clean and we liked that it had no carpeting, all linoleum. Will definitely stay again if needed! Breakfast included a cheese omelet, fruit & pastries, coffee.

The hotel is adequate and clean but I felt it was overpriced.

Kinda run down. Tile on bathroom floor was broken and loose. Smelled kinda musty

Even though I arrived in the early hours of the morning, I was greeted by a friendly and efficient staff person. They checked me in quickly and gave me clear directions to my room. The best part of his advice was telling me about the donut shop very close to the hotel. I was able to get something to eat that late at night. So good.

We have been here before and liked it so that we decided to stay again and will the next time we are in town. My son is allergic to cats and I think maybe there was one in his room prior and he had a bit of an issue breathing in his room so we switched rooms and Everything was excellent after that. The people were very friendly 😁

From start to finish I got gold key service I will be back

Not fancy but clean and quiet very comfortable bed, I slept very well. I would definitely stay here again.

Close to our destination busy intersection

It was a place to sleep. It was just fine.

Convenient parking.

I enjoyed the mini suite they offer, though a little small in the bathroom, the bed and room was lovely. Lacked some complimentary amenities like shampoo and hand soap, but otherwise perfect for a short weekend stay!

We had easy access to the areas we needed to be work related. And it was very comfortable

Need more than sausage at breakfast.

It was a good stay. The rooms need to be updated. Like the bathrooms need to be re done

Staff unfriendly

Check-in was quick and easy. The room was clean, the bed was comfortable, the shower was excellent. Breakfast was basic but well done. What more do you want when you're just spending the night on a business trip?

Office girl was great, parking was horrible, place is old tiles moved in the bathroom. Bedding was clean but overall a little scary place to stay

The room was clean and quiet and the staff was ver friendly and helpful. The daily breakfast was good.

I stayed here last year too at this same time and it seems I had a newly remodeled room last year. This year the room was good enough; I would stay again but that is because there are limited options in Santee. Last year I did not smell as much dope as I did this year. The smell of marijuana was very off putting. Those people smoking dope keep in mind are also driving vehicles so that had me concerned. I moved out of CA 3 years ago for a myriad of reasons one being the constant and continuous smell of dope. Blah blah medical marijuana, then don't drive and stay home. There was a white Prius in the parking lot that I reported because it was fully to the brim with possessions and the people in it never seemed to get out of it and the smell of dope was wafting out of it. Overall, I had a good stay because all I needed was a place to sleep and for that it worked out well. The staff were very nice and very helpful and accommodating and that is always a bonus with me. Thank you BW for the good staff.

This property is unrecognized by my Garmin GPS. Makes it very hard to find. Small sign. Website stated free breakfast. Nope.. no free breakfast. I thought it was over priced for what it is. Parking is kinda tight.

Clean and good customer service