My husband and son stayed while I was doing something in Mesa. The front desk agent was INSISTENT that I not stay because it was “an extra charge” which is crazy because I wasn’t going to be staying anyway but a queen bed would’ve easily slept me and my husband as our son is only 1 and had his own travel bed. The first room had a huge hole in the floor that you could see all the way through the carpet to the concrete. It was definitely smoked in even though we requested a non smoking room. They did give us a new room which seemed to have been less likely to have been smoked in, but the cigarette holes in the sheets say otherwise. The new room had a very strange smell and the bed lacked a fitted sheet so you could see the mattress if you moved just a little on the bed. I chose this place not just because we needed something cheap for one night but because it had good reviews. Now I’m wondering if tweakers left those reviews because that was the only thing I could see outside and around the property. Plus gunshots at 3 am? Come on.

My room had cockroaches in it and I was gonna say something to the front desk but my boyfriend just killed the roaches for me. The last time we stayed here it wasn’t bad but the room I had this time wasn’t the cleanest

Extremely poorly maintained. If it was 40 bucks a night it would seem high priced. 150 was robbery. Black stained sheets (or bed bugs?). Hole in the door. Water stains on the roof, putty repairs unfinished on the wall, no bedside table, broken bilnds allowing anyone to free view of the room from the outside. The shower head is only shoulder height.

Found trash under bed tv channels didn’t work no cover on box spring which was badly stained and had rips room said non smoking but smelt like cigarettes only good thing was location because it was in the area of the event we attended

They are amazing!! I had a mess up with a booking company and they took care of the problem right away!! As a school student I have a lot to worry about. Having not to worry about a place to sleep at night makes it 10x better. Thank you Superior Suites very much for that !! Only hotel I will stay at from now on.

Staff was nice and the rooms were clean, but there were roaches that came out at night after a shower was taken. I left after one night as I understand I won’t get deposit back but I know that I won’t stay there again unless there is a fix of this infestation.

Pros: Front office staff provided great service. Plenty of space in the room Pool Comfortable bed and pillows Cons: Shoe prints on sheets WI-FI was so slow I couldn’t connect Room smelled like smoke Neighborhood was a little sketchy

We were rejected check in when arrived and also had sent the advanced notification in advance that may arrive late. Also there was no advanced specific notification and reminder by hotel what time would be the last hour tha the guest should arrive before. And eventually when we arrived there was no check in service and forced to look for another hotel by extra pay at the midnight. After this incident happened, there was no proper compensation received eithwr by hotel.com or the property, and be forced to accept the charge even we did not proceed check in. It's awaful experience that needed to look for the other hotel at midnight.