Staff were amazing, breakfast was incredible and rooms were so spacious!

The hotel was not nor the rooms were cleaned well. We booked for a family and never stocked properly with towels for each family member. We had to call for the correct amount of linen everyday. The sofa bed was uncomfortable, you can feel the springs. And linen wasn’t provided. We had to call and specify each piece needed to make the bed, how come they don’t know what you need to make a bed(sheets, blanket, pillow, etc). The hygiene products are low quality and very drying to your skin. The breakfast is just ok. There’s a man that watches you and everything you do like you’re in prison. He’s not friendly to children. Upon entering our room the patio door and bathroom window was wide open. So we had a few mosquitos and it just didn’t feel safe. The curtains weren’t even wide enough to completely cover the front window. The pool was cloudy/dirty everyday and the jacuzzi was closed after the 1st night. The elevator is very slow and the staircases are inconveniently situated. We travel a lot and we’re very flexible, not do we complain much. But we’d never stay here again especially with a family. This place is very low quality.

Very nice and quiet, very clean. Good complementary breakfast.

Staff was great, friendly and helpful. Room was great, comfortable beds. Lots of parking in facility and good amenities from pool, gym, breakfast.

Great accommodating staff, large spacious room.

Rooms are spacious and clean, staff were so friendly and accommodating and breakfast was awesome!

I like the staff at the check in very accommodating.The room was clean.I’ll be staying here again next time I come

There was a breakfast buffet and the ambiance is awesome.

At first impression of the property was very favorable. When I first walked into my room I was very pleased, it was not what I expected at all. I was expecting just a room with 2 beds. The room was very nice, a place to kick off my shoes and relax. Which I did. Then when I was getting ready to shower is when I noticed how dirty the bottom of my socks were. DISGUSTING !!!!!!!!!

We had to make last minute arrangements for 3 adults and 2 children and found Best Western in Lake Forest. It offered a one bedroom with two queen beds and a sofa bed. The sofa bed wasn’t very comfortable but worked for the kids. The breakfast offered was great! The price also great compared to other hotel rooms that slept fewer people.

On the last night of my stay, when I turned on the bathroom light, a huge cockroach appeared in front of me, and then it entered the bedroom through the open door. I could only pick up a floor mat and throw it over, but I didn't dare to open it to see if it was dead. I couldn't sleep all night, and I always felt like something was crawling on the bed. It was such a bad experience. It makes me sick just thinking about it.

Pros: price, big breakfast, free parking, water dispenser and unlimited coffee/hot cocoa. Cons: Sofabed mattress was terrible and a clogged tub.

Nice size rooms. Great staff. Solid breakfast. Superb deal.

Room is clean. However, the body wash was used, and just a little left in the bottle. Staff is very nice, and the breakfast is quite decent. The chef looks angry all the time though :)

Rooms are roomy but staff was generally unhappy, unfriendly, and unhelpful. Also not enough help. It took 30 mins just to check in and rooms were pretty loud

Great location, had all i needed in the room, late hours for pool & jacuzzi, breakfast was not only a granola lol definitely a great option!

Spacious room anda variety of breakfast options. Staff was super friendly!

Convenient to different places and safe

Breakfast is always a plus. Front desk staff is excellent

Great service

Nice, clean, location wise.

Nice room, very quiet and roomy. A to housekeeping!

It was a beautiful room, everything we could ask for they had. The staff was very welcoming, always around and very willing to answer any questions.

easy parking. rooms outdated.

The hotel was clean anf staff was friendly and the breakfast was great

Nice hotel, large rooms so that was great for our larger family. The pool and hot tub looked nice but we didn't get a chance to use the amenity. The room was dark, lights were placed in strange places, the bathroom had no ventilation which made the room muggy at times, one of the two TVs didn't work but it wasn't a huge deal. The biggest downfall was the parking, we arrived back to the room late due to attending an event and there was no parking for our small SUV. Parking spaces are extremely small and the small cars parked in two spaces or in the "truck" parking so not everyone could park, other patrons had to park in the parking lot for the hotel next door as well. The front desk was nice enough to let me park in front of the entrance. The breakfast was hardy and good for a starter before leaving the hotel. We will return in the future.

Had a great and smooth stay. Breakfast was amazing! Love that my kids could play too!

There were bed bugs, what else should I say.

We got the room with a jet tub, it was nice but a little loud and took a long time to fill. Everything else was wonderful. The breakfast was great.

The staff was fabulous and the room was clean. The ice was only on the 3rd and 4th floors and the bed in the sofa was horrible you could feel every spring and there was no mattress cover just a sheet between our grandson and a stained mattress.

Dont.

Place was fine but not great. Had to have door key reprogrammed multiple times. Sucks to go to your room on the 4th floor and key doesn’t work. Again. Sliding door between bedroom and living area of suite jammed closed, had to wedge it open. Balcony overlooked business park, was tiny. Sink is in bedroom not bathroom