The staff was terrible. Customer service did not exist. We had a problem and they were extremely uncommunicative and it was crazy expensive for the value. The property itself was very well maintained and beautiful. Would not recommend at all

N/a

Never received a call or a text to let am know the room is ready to check in while being there!

Perfect location with your family to be far from the crazy crowd of Cabo San Lucas.

I go to Cabo 2 to 3 times a year and always stay at Hacienda Del Mar. The staff is very cordial and helpful, food is great, rooms are clean and well kept.

The bartenders were attentive. The room was dirty and the tub did not hold water and the shower was very dirty, had sand grit in the toilet room. I was charged for my piece of birthday cake, and the person at checkout had a copy of my passport, he checked the birthdate and gave me a smirk, like meh. Not cool at all. Will not return here ever.

It felt like you were in Mexico! And the food was very good!! Rooms were beautiful with a spectacular view!!

We’ve been here 3yrs in a row and always a Good time. At check-in David was helpful with upgrading our room from Garden to Oceanview. (Just to be clear nothing wrong with Garden View we personally enjoy the Ocean view). The staff at Tomatoes are Very friendly & Very welcoming. The bell boys Oliver, Christian, Humberto were very helpful when arriving, during our stay & when it was time to leave. A Great place to Relax and enjoy the views for All ages. We’ll be back Soon!

The increase in employees dedicated to pool and beach service - both dining and with assistance on the pool deck and beach (green shirts) was wonderful! It really makes a difference having those people monitoring and assisting people at the pool and on the beach to secure chairs, umbrellas and navigate busy times. Thank you for this edition. Also - the dining options for the full meal plan are wonderful. So much better than anywhere else we have stayed. The hospitality of all your employees from the the concierge, dining and desk staff, to the cleaning staff is impeccable. It just can't be beat. Though many of the buildings and pool area items (umbrellas, etc.) need to be updated, the grounds are simply beautiful and all areas very clean, including bathrooms at the poolside.

General atmosphere of the property was great. A bit on the expensive side for food and drink ( we were non all-inclusive). Didn’t like the sales pitch when first arrived! Staff was great and extra shout out to a Thomas on the beach, he goes above and beyond! We will return for sure.

Great weather

To expensive and not much to do.

The property was beautiful!! We had a wonderful time here. The views were breathtaking and I loved the beach! The service was phenomenal and the resort was super clean. Great restaurant to pick from, all with wonderful views. Zero complaints. You will NOT be disappointed here! Only downside are the vendors, they can be a lot but they are only allowed on the beach.

We would like to see more food options.

The staff was great and helpful. I loved it.

The property is stunning in terms of landscaping and layout. The resort is a bit older, but it has a rustic Mexican charm, the food is fantastic especially at the buffet, and it's a quaint and friendly resport.

The property was clean and maintained. However, it shows signs of age (peeling paint, chips and stains in the bathtub and sinks).

Would like for the property to have more ambiance for guest like music at the bar, it seem like around 9pm all is quite, not much too do. Other hotels they have more night life, de Cortez it’s a nice restaurant right by the beach was disappointed they closed very early, went for a drink and no more service

Amazing villa! Warm and welcoming with individual accents! Huge townhome. Thanks to the owners for full pantry and beer in the fridge!

Beautiful views, very friendly staff, great restaurants. Hacienda Del Mar is an awesome place to be

The staff is friendly and prompt. The grounds are beautiful. But some furniture movement noises could be heard in upstairs rooms in the middle of the night, 2 nights in a row, preventing a peaceful sleep. We thought it might be the staff storing tables and chairs for an event, but the front desk denied it. Our friends experienced the same in their building on the same nights. I have a feeling we were not told the truth. Nothing was offered for the inconvenience.

Service was excellent

I hate Orbitz but the stay was very nice!!!

Great

I love the friendliness of the staff; it is peaceful and quiet, felt safe. I have stayed at the hotel for the last 5 years.

Over priced food and lacking of options

Beautiful resort. Very friendly staff. Exceptional service in all restaurants. Very expensive though, so make sure you do an all-inclusive package.

Great resort and awesome staff.

This is a very beautiful and large property. I had the three bedroom suite with ocean view. Absolutely breathtaking views. My only complaint is that food is awful and overpriced. I’m a foodie so good food is important to me. This forces you to go to town every day for your meals and shop & cook in your kitchen if you have one. I still can’t believe how awful the food was. $20 for one bottom shelf shot? No thank you. If I’m going to pay for crazy over priced food it at the very least needs to taste good!

We loved our view of the ocean from our room. We loved all the seating viewing the ocean. The food at all the restaurants was delicious. We felt the prices on food and drinks was unreasonably high. Our room was perfect.

Let’s start with the positive: the resort grounds are lovely and the landscaping well cared for. The restaurant staff was pleasant and helpful; the breakfast crew at Tomatoes was particularly friendly. A few pools and beach chairs to choose from for sunbathing. The negatives were: shower obviously not cleaned when we arrived (stray hair and body wash smeared on walls). Even after I called about this problem, the shower remained not properly cleaned. Details were overlooked like the lack of mini bar in our room even though we paid for it through the all-inclusive. And when the mini bar arrived after I called, it was not consistently replenished as it should have been. Also, the cost of food and sundries at this report was ridiculous. You know you will pay more at resorts, but my friend was charged $27 US for a replacement bottle of sunscreen. The pricing at the restaurants were also unusually high; we were so happy we went the all-inclusive route. Our last night there we went to the steak restaurant for a nice dinner. There was a drunk man there who decided he was owed dances from my friend and I. When we rebuffed him he became angry and kept coming back to our table. The staff did nothing to remove this threat from us. The manager apologized and said security was called but 30 minutes later security still had not shown up. This drunk man’s behavior was so unacceptable that people from other tables took to looking out for us and warning us when he was on the move.

I have always stayed at Hacienda Del Mar because the staff is always cordial and professional. it is quiet and food is always excellent.