Friendly staff

Great location

Everything was great. Wish they had smart TV’s so I could have watched more of my shows in English.

Charming hotel. Excellent location. Staff friendly and helpful. Problem was that our room was uncomfortably cold the entire three days of our stay — 18 degrees. Multiple calls to hotels staff to increase the temperature did not work. I would not stay here again.

We thoroughly enjoyed our time here . Your staff was friendly and helpful and were always available . The amenities were great and the breakfast was delightful . Having coffee and ice water available all day was a bonus . We would definitely recommend it and look forward to visiting again or another of your hotels . Thank you for a great experience ❤️

The lobby is lovely. Service could be friendlier. Our room had three serious problems: (1) An absence of drawers to place clothing for long stays; (2) very poor lighting that made reading in bed at night almost impossible; and (3) the darkness of the room, combined with the dark carpeting, made it difficult to see and find things on the floor. Finally, guests need to be made aware of when there is going to be a street party that will have live music that may make staying in the room unpleasant or intolerable.

Beautiful hotel with wonderful staff, close to everything, excelle t roomss and amenities

Nice staff

We liked the Old Quebec location as well as the walkable neighborhood. The hotel was charming and kept well maintained. Our room was kept exceptionally clean and neat.

Property was in a great location. We were not notified that there was an additional charge per night when we needed a rollaway bed until checkout. I was a little surprised given the rooms are already pricey. Also water was warm, but not hot in the shower. Enjoyed the complimentary espresso/coffee machine in the lobby. The front staff was helpful about giving us tips on restaurants and getting us complimentary bus passes.

Excellent hotel, excellent location. Very, quiet and comfortable. Will definitely be returning!

Amazing Hotel in a great location. Staff has been extremely helpful with service and local restaurant recommendations.

Everything was fine. However, keep in mind that the hotel does not have a kitchen. So room service and breakfast are limited.

Excellent!

Great location near main sites and great food. Easy parking.

If I have any criticism for an otherwise great experience, is that the pillows are so thin and uncomfortable for the bed.

I had a wonderful stay at the property. It was easily walkable to Palace Royale - and the walled portions of the old city. Plenty of close dining options. The staff was very friendly and helpful.

Awesome

great stay! would surely stay again!

Great stay

Excellent Hôtel walking distance to everything friends people two minute walk to the riverside twenty minute from air overall excellent place to stay

Nice area beautiful people some speak my language good good

Absolutely marvelous property! Excellent staff! The best stay in Quebec

Beautiful hotel with great service and a great location…

Great location, wonderful staff . Had a great stay and can’t wait to return . Will definitely stay again.

Easy parking, old town walkable

The staff was excellent, extremely cooperative, helping first time visitors to Quebec. One minor issue controlling the room temperature did not work. Management tried to rectify the issue and were unsuccessful. I would still recommend the hotel.

Very nice hotel with a lot of amenities friendly staff and great location

Confortable and the area it amazing !

Excellent and in a great location. Staff were super attentive.

The experience we will never forget. Everything about our stay was absolutely perfect– the pure joy of being treated as very valuable guests where every detail was carefully chosen, where the customers’ satisfaction is the pinnacle of the service. Located in the quiet street 5 minutes’ walk to the most charming Petit-Champlain and surrounded by beautiful cobblestones streets with abundance of art galleries, restaurants and antique shops. Old Port and the St. Lawrence River are also few minutes away. Rooms are spacious, with most comfortable beds; the toiletries are of the highest quality, bathrobes and sleepers, coffee and tea, even an umbrella. The service crew stops by every evening to replenish the cold icy water. There is a very cozy lobby where are coffee and tea are always available. Adorable outside patio leads to the hotel parking. There is no restaurant on the premises, but they offer a delicious small breakfast. Fantastic Front Desk team. Every single person we had a pleasure to interact with was extremely professional, genially interested in our comfort and satisfaction. Anne, Marianne, Alberto (apologies that I couldn’t remember all the names ) - these lovely courteous men and women gave us invaluable advices, suggested great restaurants, made reservations and overall just were there to assure that we were really happy with our stay. . Thank you everybody at the Hotel Le Germain for the unforgettable superb service.

Always stay here when in town. The staff are so friendly and helpful. Ros are comfy and relaxing.