Very clean but the rooms are a tired,the lifts are terrible, so slow and unresponsive,good breakfast selection.

All good. Will stay here next time.

We liked how clean it was and helpful the staff was .some times. It was a bit rowdy

Great location

Had a great stay, clean and tidy hotel

Lovely friendly staff

Very happy with our stay,staff very friendly and helpful rooms were clean,apart from booking two singles but getting a double everything was great

Great location the half board option was perfect for our needs.... 3 in the room but wasnt cramped.... Pool area is fabulous really enjoyed the view from the 14th floor..

Pool area dirty and needs attention. Tiles around pool a death trap as very slippery

Really good hotel in a good spot

clean and tidy, spacious and friendly hotel.

Good clean hotel.would recommend.only not so good part was the bacon of a breakfast

The hotel was very good the pool was excellent but the food was cold at times the rooms was ok

Good food, excellent maid service, cleaned room spotlessly

The food really isn’t that good plus you only get wartered down orange juice

Stayed here in February off peak season for my 40th birthday. We liked the hotel and it was booked mainly because it was where they filmed the TV series ‘Benidorm’ which I enjoyed. The pool area was nice but obviously the pool a bit chilly because it’s February! However, the pool is open if you want to use it. Have to be brace as it’s a bit chilly! And the pool bar was shut as off peak time of year. Makes me want to come back in the summer! Hotel was nice and decent rooms with balcony we had one overlooking the pool. Was all good for the price! Friendly staff too and helpful. Great snack bar with HUGE portions of food. Was pleasantly surprised. We only saw the hotel entertainment once as we usually visited the Morgan Tavern over the road. The hotel entertainment on the night we went was ok, not really for us. All in all, nice hotel and staff. Nothing fancy but very suitable for what we wanted for a week in Benidorm in February.

I think the fixtures and fittings are now quite dated, the rooms are basic and functional. The food is mainly average quality but lots of variety and some things were very good. Staff are very helpful and that does make a huge difference to your stay. I would visit again

Very nice hotel with no issues, wouldn't allow us to upgrade to all inclusive though :( Good value and nice pools

Good location and overall a decent hotel for a short trip. Staff all very friendly and hotel is clean. One criticism is the check in process, took over an hour and there wasn’t even a queue to hold things up. No real complaints other than that and would go back.

Clean quiet

Room was lovely clean and modern . Location second to none poop clean but very very busy . WiFi didn’t work , shower wasn’t very powerful and the check in and out experience was horrendous up to 2 hours both times check in and out …. Absolute chaos

The venue is exactly what you’d expect for its location in Benidorm. Pool area was nice and so were the rooms. Didn’t use much of the hotel apart from that. Check ins look like they could be problematic if the hotel is busy as I did see queues but I left checking in till late to avoid it.

Room was really basic food was terrible checkin was a joke 3 hours stood in a que The only good thing was the Wi-Fi was fast

Horrendous - staff were rude and not bothered whether you were happy or not, cleaner couldn’t be bothered only made half of our beds one day, drinks were expensive and we asked for a kettle for our room in order to take medication and they charged us for it and took and extra deposit in case I stole it and the food was inedible also the lifts always seemed out of order or only a few were working also entertainment was poor and nothing for the children kids club was closed for our whole stay lots of rowdy large groups of adults in entertainment room on an evening we had to take our children out away from them bar and checkin and out service very slow I would advise other families to avoid this hotel

Rooms were very well laid out. Good shower. Areas clean and tidy. Slightly disappointed with the dining experience. There were no drinks available at dinner unless you paid for them.

Amazing helpful staff

Was quite good with freind and meet a freind not seen for 10 years

Read a few reviews but a grear stay staff nice hotel clean .food fine overall no problems at all

Paid around £500 for a 3 bed, for a 3 night stay 1 adult 2 child, was a 2 bed no settee & broken put me up with a rounded angle and bed squeezed into the space that didn't fit, 2 out side chairs for the family of 3 The put me up bed collapsed as both legs buckled so had to get both children up out of bed in the night, they demanded we wait in the hallway due to covid whilst they searched the hotel for another bed and changed it which was a good half hour. They then forgot to to leave us the bedding so young one had to share My bed, The balacany door was broke had to have worker to fix The bathroom door was broke and wouldnt close had to have that sanded down, loads of hammering and noise again a late night call by the maintain guy No entertainment programme as said wasn't enough children or it would start after 10pm if there was enough turn up No kettle they said we can upgrade another 200 if we wanted one House keeping didn't change bedding or towels but make The old bedding & would turn air con off, would be hot on return and personal Items moved, wall grotty stained or patch work paint 9th floor balacany wasn't ideal with young children trying to climb and a broken door was a constant risk Lots of mosquitos biting us and others in the restaurant would leave the pool side windows open, by last evening they was spraying the mosquitos but late for us with over 20 bites Wouldn't move us room or listen to complaints was rude once got yur money basic 3 star

The sol pelicanos is in an excellent location, a short walk from shops, many bars and restaurants and the beach. The staff were great and welcoming however on checking in we were given a room which had not been cleaned so we were then given a second room. This room had been turned around but the cleaning of the room was far from what I expected as over the first day there I found the shower tiles covered in dried shower gel and the balcony furniture had what appeared to be dried ketchup on it. The air conditioning was leaky dripping water all over the floor but I could not be bothered with the hassle of going back to reception with my bags so just accepted this wasn’t the quality of hotel I thought I’d booked. The entertainment was good, especially for children leaving many a parent free to enjoy themselves. The pool is excellent, only marred by the pool bar not being in use, I expect due to Covid restrictions which is out of the hotels control. We were able to keep our room until 2pm free of charge which was nice allowing us to sleep in and not rush to leave. Overall this is an average hotel at best living off its name. At around £140 per night, there are better hotels for your money in Benidorm.

The location and disable facility,food and roomswere excellent

Excellent location. Nice clean hotel. Friendly staff Very large bathroom