loved it

The halfways & elevator smelled HORRIBLE! Smelled like cigarettes all throughout the hotel. I've stayed at "extended stays " before & they had cook wear, utensils, plates, glasses. This place offered nothing! All you got was a couple sets of towels, toilet paper & little hands soap. This place needs a huge renovation there was so much dust on the light fixtures in the bathroom & on the little cage that covered the smoke detector it was disgusting. Pictures on the site definitely don't match up to the real. I definitely should have done better research into the reviews. 0 out of 10 would definitely not recommend!

Never got a room even though I had a reservation

Unfortunately my recent stay at Birch Hill in Blue Ash Cincinnati Ohio fell far short of my expectations. The experience was marred by numerous issues that ultimately made for an uncomfortable and frustrating stay. It was evident that thorough cleaning and maintenance were lacking which greatly detracted from the overall comfort of the room. I cannot recommend this hotel to fellow travelers and will be seeking accommodations elsewhere for future trips. This hotel should not be offered through Expedia.

This is a homeless shelter. Do not stay if you’re looking for something nice.

I don't like that they don't clean your room every week

I was put on the second floor and was not told the elevator was out, the hallways smelled of dogs and got stool pretty visible not to mention the internet was impossible to use.

I booked a deluxe suite, paid for it, then when I got there they said there weren't any available, and put me in a room that was in terrible condition. There was no trash can when I got in, a bathroom light was burnt out, and the carpet was so frayed at the bottom of the door that it was a trip hazard. Most inconveniently though the bolt to the door would barely retract so that you could shut it. It took numerous times to get it to stick. When I complained the said they'd fix it tomorrow, and then when I complained the next day when I couldn't get the bolt on the door to retract at all they said I was being too loud about it and gave ,e 1/2 hour to collect my things and go. They essentially stole a week's worth of rent from me because I complained about the poor living conditions. Mainstay Suites in Cincinnati is the much better alternative everyone.

Had a very short lived experience at this particular property. Pulling into the parking lot, you’ll notice shutters on the windows that are falling off. The pool at the front of the property is drained and the patio around it is being used for storage. There was a group of people sitting on the table in front of the entrance smoking cigarettes. We got our room key and started down the hall to the room itself. There was plastic Halloween decorations, hanging up outside of one of the guest room doors, signal, and somebody has been staying at that extended stay for a very long time. When we open the door to our bedroom, there was threadbare carpet, torn curtains, stained drapes, stained couch. The bed frame looked like it belonged on a Murphy bed. When I pulled back the sheets to check for bedbugs, there was what looked like pubic hair in the “clean” sheets. The only way to describe the bathroom was very nasty. The TV appeared to have white residue sprayed on it as well as on the headboard. The whole property smelled of very strong cigarette smoke. Upon leaving the property we noticed that the exterior door had all locking mechanisms removed, allowing anyone to walk in from the outside. We immediately put our belongings back in our car and contacted Expedia. We were very disappointed that the Expedia agent was not very helpful and getting any kind of refund, instead suggested we go fight with the manager ourselves. This property was not what we thought we getting.

This property is very dirty and poorly managed. When we first showed up no one was there to check us in that knew how so we were told to come back later.. after we checked in later we discovered the place was DISGUSTING. Broken outside door, gross stained carpet, smelled like drugs and cigarettes in the building, looked like someone tried to pry open the room door, room had no sheets, no curtain. Building needs a lot of work!!

I love this place. It feels like a home.. Everyone is nice and friendly

It was filfthy and misrepresented. It may have a stove, sink, refrigerator, but no cups plates pans etc. No coffe maker. No ice machine. They gave us a bed and an extremely lumpy twin size rollout for 4 of us grown adults. Cat had scratched up loveseat sized sofa and drapes. Our allergies from said cat flared up. Carpet was black. It was the worst hotel I've stayed in. Do NOTsave this. Expedia should reconsider including this property.

The location is in a quiet area which is nice. The staff upfront Carol she was great an provide things to do around the area. The hotel though was not so great Pool is out of service, hall way an rooms smell disgusting. We literally had dirty towels hanging as our clean ones an looked like someone used it. They don’t do housekeeping which really isn’t a big deal to me but if you want clean towels you have to bring your dirty ones to the front desk. There’s also people that are staying here longer an you will see a lot of people out in the parking at night. And the day we were checking out it was 10:50am an someone from maintenance was already knocking at our door. Overall I wouldn’t recommend or would stay here again.

I called ahead of time to make sure that if I got there later that I would still have my reservation but of course we were traveling from pretty far away, the lady on the phone assured me that it was fine. We got there at 9:50 the lobby was already closed and the lady was standing at the door, she already knew who I was and told me she didn’t have my number to call me and told me they gave my room away and she couldn’t help me… so at 10;00 me and my family had to go on a search to find a new hotel around the same price range… the really sad part is they still tried to charge me 100 dollars for this hotel.

I booked a double room at this location for 6 days. When I arrived, I was given a single room. The young lady that met me (she was very nice) explained that the pictures and the description on the listing are not this hotel! She said they did not have any rooms with 2 beds available at the time. I asked for extra sheets for the pull out sofa. When I went back to the room, I found that the pull out sofa was stained and had actual dirt on it so I couldn't sleep on it. Additionally, the room was not clean, the floor was not swept, there was no chair for the desk, and no bed skirt just the bare box spring. I tried to work with Hotels.com until 2 AM to get another hotel reservation to no avail. The next morning I asked the front desk clerk for a refund. She tried to argue that I got the room I selected through Hotels.com although I had confirmation that I did in fact select a double room. I requested a refund for the remainder of my stay. After some discussion and reluctance, she contacted her regional manager to get approval for the refund. Consumers - I would only recommend staying here as an absolute last option. Hotels.com/Birch Hill - Show the appropriate pictures of the rooms or stop listing it on the website.

It was dirty and update it rip for a tear holes in the walls and doors

Horrible customer service. Had roaches had to leave in the middle of the night. No staff what so ever. Lost my whole reservation. Never will I stay there again, neeeds to be closed asap

Arrived to see the outside pool drained. Online they had an outdoor and indoor pool pictured. When I walked in I asked about it, and the lady said they do not have a pool and the one outside it going to be filled with concrete soon. There are people sitting outside the lobby door smoking even though the signs said 25ft. It is right next to McDonald’s and it was super packed so the parking lot to the hotel was also being used for McDonald’s. People are running back and forth off of the property and on. It did not seem like a safe area for people with kids. Especially with so many people coming and going. I canceled our reservation and left.

The doors stayed open all the time for the doors never close They didn’t have any telephones in the room. They had them outside in the hallways. They didn’t even have ice buckets or ice machine or They didn’t have any toothbrushes or toothpaste also, I thought I had a room with a double queen size bed, but I had a room with stove, refrigerator and microwave and a king size bed

Horrible dirty smells like smoke

The property was very worn down. The pictures online are deceiving. The property smells of heavy smoke, carpet old dirty and torn. The bathrooms are outdated and unsanitary.

Room wasn't ready at 2, they said check in was 3. We came back at 330, they were still working on it. They said they put new bed frame and mattress in, one of the sponge type that are in abox, it may have been new, but not comfortable. They had to put up curtains, bring new tv in, a 32 inch. No tv in bedroom. The pool wasnt usable. The door to the building didn't close or lock. Old sticky carpet in room. Wasnt a very good stay. We won't be back. People outside smoking, loitering around. No trash can, no dishwater in room. Not even a bed spread. Just sheets and a blanket. Man and woman trying to get room ready was nice, but rooms are old, and not furnished as stated online.

There was mold on the wall. A huge white stain on the floor. No sheets for the pull out bed. Brown stains on the mattress. When we went to tell the clerk about our concerns she told us they would fix the room and it would be about 30 minutes. We left to get something to eat and I called back over to the hotel and they informed us there was actually no mold in the room but we clearly saw fuzzy mold on the wall and cabinet. When we asked for our money back they said it was non refundable even though the place was unfit to stay in. Then they wouldn’t let us back into the room because they had set off an “air freshener bomb” because they thought we weren’t coming back. Awful experience and even worse costumer service. And they blatantly lied to us about they mold.

Unfortunately I stayed for 10 days. The TV didn't work, the kitchen sink didn't drain, the garbage disposal was broke. The 3rd day the frig broke. Staff wouldn't assist with the CSCPay app for to do laundry. Other guests were loud, letting their door hit the night latch at all hours. There are 3 bell carts for check in/out.(3 in ea. bldg). I left @ 8p on day 9 and No carts were available in either bldg.

We will never even consider a long term stay place again. The pool had an inch of disgusting brown water in it, there were people roaming th outside area who appeared homeless and just hanging out, and the hallways smelled like smoke. The floor in our room was super sticky. It was disgusting. We packed up and left knowing we wouldn’t get our money back. Absolutely awful and so sorry we trusted your company to book us. Terrible experience. We had to go and pay for another hotel and it ended up being a very expensive experience!

I thought I booked 2 beds and got a one bed room for 3 people. The building was dirty and smelled like smoke. The room itself was sad. The carpet was stained and even through my shoes felt rough to walk on, no way I'd walk on my bare feet there. There were no products beyond a small soap and packet of shampoo/conditioner. No hair dryer. No USB ports for charging. The pool was not filled so it wasn't usable. Parking was limited to three small lots. Do not stay here if you can help it.

The room was not smelly and not well maintained. We could not sleep and canceled in the morning.

pool not working, roaches in the room, cigarette and mildew smell just completely awful I had to be refunded for my stay which i'm still waiting to receive

Booked 2 rooms. When part of our party arrived they were told that one of the reservations was cancelled and the pool was not open. The woman admiitted there were several things wrong with the information online, stating that a lot of it was inaccurate. Apparently the pool had not been opened in a very long time and was absolutely disgusting. The pool was noted to be seasonal per the description however it should have been open during our stay. But let's not forget that 1 of 2 reservations was canceled. When asked why, the lady said she did not know and that expedia (hotels.com) had cancelled it. Now I'm sure they just expect most people to accept that answer and scramble to find another hotel. NO. IF you make the mistake of booking this hotel and arrive just to be told it is canceled CALL EXPEDIA!! Call hotels.com. Call who you booked through. Your reservation was guaranteed through them. They have to fix it. And they will. All with excellent customer service. But really, save yourself the time and effort and do not book this hotel. The pictures look nothing like what you actuallly get.

Terrible! The pool was not in service. They provide no kitchen utensils for you. You only get hand soap and toilet paper. We booked two rooms that were suppose to have 2 beds in each room. Our rooms were in two different buildings. Yes I understand that it might have been the only rooms unvailable but rough when you have young kids with you. One room didnt even have a curtain! There were kids who road all over the driveway and had no reapect for you. One decided to give our vehicle and touch up and wrote his name on the back with something metal. Only one room had a pullout bed. And it had stains all over it. The walls were either wrote on, not cleaned or looked burnt. It was a terrible experience for us as a family. Hotels did NOT give an accurate description of the place.

I did not have the opportunity to see the property as when I arrived, I was told my reservation had been cancelled!

Had a huge problem! Went to check-in and they told me my reservation was canceled. No other rooms available. My reservation was guaranteed. Had to scramble to find another hotel. Ended up paying more for the night than I had planned. Very upsetting, how did this happen!!!!