Linen was not clean, room smelled, bathroom was not clean.

False advertisement they have a pool without water in it. The bed spread had stains on it. Housekeeping never checked on us. Very old furniture buckets in the hallway for leaks in the ceiling. One ice machine on the second floor but my room was on the 3rd floor and none of the vending machines worked.

Just a relaxing place

When I checked the first bed sheets were filthy and shower was dirty, refrigerator couldn’t close do to the overwhelming frozen ice coming from the freezer so they switched my room the second room I end up cleaning myself but after I got situated I couldn’t watch tv because they had locks on the channels but it was ok because I had my Roku device and the gentleman at the front desk asked me what did I want him to do about it. But what is concerning that the male employee confronted my husband asking him if he want to smoke in the room just cash app him some money because we didn’t pay a deposit and he can smoke all he wants to. The hotel was already smelling like smoke in the elevator and worse in the floor we stayed at. If the other hotels in the area wast booked I would’ve left with no hesitation. But what really put the icing on the cake was the roaches in the bathroom. I mean it from the bottom of my heart I will never stay at this hotel again. The staff members don’t care about the hotel. Choice hotel you need to do better with this hotel.

Roaches

Absolutely nothing

Staff were great. The walls and shower had gross stuff splattered on the walls.

Bathroom needs to be upgraded

Room smelled funny. Light in the shower wasn’t working. Couldn’t connect to the Wifi. Ac worked and shower was warm were the only reason I gave it two stars

The property its self wasn’t bad. The pool was closed during our stay. The showers could definitely use some cleaning..

The phone did not work and door off the bathroom in the room

Towels smelled used windows were dirty and sink water was brown when we tried to use the hot water

Short notice stay and enjoyed it. Only complaint is the beds they are on a metal frame that slides everywhere.

Mold inside the cabinets, someone else’s wash clothes left in bathroom with hair on them.

Check-in was great, with a great, friendly staff. However! We went to our room, which had a strong bleach smell. Then, while walking, we started seeing water on the floor. Something was leaking and each step brought more water. Down to the front desk to room change. Not a problem. Again, the staff was great. Now, to our new room. The toilet seat was held on by only one of the two attachment bolts, and that one was loose. You had to be careful sitting so it didn't slide off. Other issues were dead power outlets, including the one over the sink so the hair dryer was basically worthless (fortunately, it came off the wall so it could be used elsewhere). Also, the fridge was so cold that the ice box was so frozen there was almost no room to put anything in the freezer, Also, the hallway going to the room looked like it hadn't seen a vacuum in weeks. If the room had been as great as the staff, it would have gotten a five-star rating. Sorry, though, it didn't.

I enjoyed my stay here staff was very nice and professional

There was a sign on front desk that if you are local you must pay cash plus $150 cash deposit. Also signs everywhere the place was smoke free but it was very very obvious there was ALL kinds of smoking going on!!

A pleasant stay at a discount.

It was amazing

Great staff and easily accessible location.

The hotel is dated and needs to be remodeled. The bathroom was disgusting. I recommend shower shoes if you plan on bathing. The shower had soap scum, actual body wash, hair, and some unidentified substance in it. Also, it wouldn’t stop leaking, dripped all night long. The toilet wouldn’t flush. The refrigerator leaked water in the floor. The room smelt like smoke. The bedding was torn, burnt, and severely stained. Would not stay here again.

It's a good thing it was cheap.

Black mold in the room

Reserved and paid for two nights in advance on hotels.com as we were traveling 1200 miles for our son’s basic training graduation. Upon check-in I noticed a sign stating there would be an $80 incidental hold placed on a credit card, which is standard policy in my experience. There was also a sign stating that anyone from the surrounding area (it listed nearby towns) was required to pay a $150 room charge in cash upon check-in. We are from out of state so it didn’t pertain, though I thought it was strange policy. The desk clerk found my reservation and took a little longer than normal to check us in but he was very polite. He asked if I knew about the $80 incidental hold and I told him I did. He asked me if I had cash. I told him I did not but offered the same credit card I used to reserve the room. He asked me if I had a debit card and explained he couldn’t use the same credit card I used to reserve the room, that I needed a debit card because I booked through a third party. I thought this was odd, but because it was only a “hold” I handed him my card. Moments later I received notification by my bank that 2 debits occurred, one for the $80 hold and a charge for $154.22. I spoke to front desk staff three times during my stay because I was double charged - once by hotels.com and then again when I checked in. I was told twice the charge would reverse “tomorrow” but it never did, it was an actual charge. I paid just shy of $400 to stay here 2 nights. I opened a dispute w my bank.

Nice place and enjoyed the stay.

We weren’t able to check in said someone had canceled the reservation.

Nice clean room. Helpful staff

The staff was very nice, place clean, well maintained and they had a good breakfast.

Older property with an accommodating staff, everyone was smiling and helpful. Food options in the area.

The workers were polite everything was clean. I just love the manager. She's the reason I keep coming back.

I've stayed at three different hotels in Sumter. Sleep Inn is my new favorite! Friendly staff, clean room, quiet, and very comfortable bed.

Staff was excellent, laundry was at a adjacent hotel, however it was out of order.