When we went to check in they told us they had no rooms with AC. They said they could bring a fan in! Really??They were apparently running on a generator and had no idea when the electricity would be repaired. Since we had reservations, you would think they would call us in advance and let us know what was going on. You think they made that courtesy call? NO they did NOT. The only thing they did do was referred us to the Best Western Sea side. Luckily they had rooms avaiblabe. Not sure I'd stay at this Holiday Inn again.

Great place to stay

Breakfast was decent had a wide variety to select from. I had diffculty into my room, had to go to front desk for assistance twice, very frustrating.

Our room was fairly close to the lobby and faced the pool. It was very quiet all three days we were there. The breakfast was very good for a breakfast included in the stay although the area was small it did not seem to hamper the experience. The staff was helpful. The ONLY downside was the tight parking. We will definitely stay there again.

The hotel was convenient but noisy

We went to a show at the Amp. The property was an easy Uber ride to and from the venue. The pool was relaxing.

Clean well managed.

In a wonderful location with an amazing price.

Breakfast was not the best

Great location, comfy beds, clean and quiet, great breakfast

Staff was excellent and very timely with requests. The hotel itself has some cosmetic wear and tear. Breakfast was very good

Breakfast included and parking.

I enjoyed my short stay, however the parking left a lot to be desired. However, we were accommodated well and the rooms were nice. Will stay here on my next visit.

Marina at the front desk was very informative, professional and friendly. The other receptionist when we checked out was also very efficient.

Great staff check in was easy and early. Room was just as described. Tough parking lot to get in and out of.

Holiday inn express is usually our “go to” hotel. While this hotel was undergoing a minor cosmetic refurbishment in the lobby, (the floors were being redone) The rest of the hotel was meh. The hotel is very small. The breakfast was disgusting. Yes, these hotels with free breakfast are usually not the best to say the very least but this particular hotels breakfast was just out of this world gross. We check in earlier then check in time (as they had a room ready by chance) We get into our room and while it appeared to be “clean” it really was not. The bathroom had hair/dust around the shower door. The sink/vanity was just wiped out and mirror was not clean. The bedsheets had “stains” on them. Our AC unit leaked. We only had three bath towels and had to get another one from lobby. It did make us suspicious about our room when they called us and asked how our room was. Which may I add has never happened to us at this named hotel before. The parking was absolutely ridiculous. You pull in from main road and can almost hit someone under the awning where the lobby is if they’re parked there checking in. And you can’t go around. If you arrive late after doing things all day good luck finding a spot. We almost had to park on the street. They had one or two spots taken up by there reno stuff/worker truck. The ladies that work in the front are not friendly at all. The one who we had encountered several times was only “nice” to us when we checked out bc of GM sitting in office.

Great location, currently under renovations but all top of the line finishes... Place will be great when done!

Friendly staff, clean, well kept

Met our needs. We were able to walk to and from St Augustine AMP. 1.1 miles away

room was clean, we were missing the 'do not disturb' door hang sign and we asked front desk for that but the receptionist seemed completely confused about it (but .. what's there to be confused about?). location was nice, and price was pretty good, we didn't hear any traffic noise at all, however there is basically zero soundproof between rooms: we were able to hear every single word the next door's couple talked about, as well as the alarm, the sneeze, the yawning of the neighbors on the other side of the room. Unfortunately they got up around 7;30am so we had to get up as well since they started talking and there is no way to continue sleeping through no-soundproof-walls

Great Staff. Would book this again

Room feels damp, sink drain is gross

The breakfast was great. I booked an extended night only because the place was so nice.

I might be a little picky about this kind of stuff but the bathroom and shower could have been a little cleaner. The beds and bedding were nice and clean though. The ladies at the front desk were so very helpful and pleasant. Great location. Walking distance to the Amp. Right over the bridge from downtown. It has a private parking lot right out front. The lot does fill up later at night but we were always able to find a spot. Overall it was a good place and I'll probably stay there again during my next visit. I'll just bring a few cleaning supplies, lol

Very noisy room street was outside out window. Don't stay in Room 121 or surrounding rooms. high traffic area. Also a/c unit was very loud. We have stayed here many times and it was great. Next time I would just ask for a different room. Very convenient to the St..Augustine Amphetheater!

Deaf friendly (door bell and smoke alarm light system )

Very clean!

It was pleasant. The shower head was low for my significant other who is 6'7", so maybe removable shower heads would be better. The water pressure was extreme and no way to change the shower head stream. Pool could have better hours, such as until 2200 rather than dusk. Otherwise was good.

Room was not clean. The TV remote was super sticky. Very tiny bathroom. We could hear EVERYTHING from the room next door. Paper thin walls or perhaps the door. We checked out the next day and switched hotels as our kids couldn't sleep with the people next door talking all night. Talking could be heard clear as day from the room next door. I could tell you all their names and how they felt about the game.

No blanket

Very clean. Nice breakfast. Close to a mini golf place!

Very close to downtown area but also close to the beaches