No breakfast…… no one ever came to give new towels

Pros - The hotel was overall nice. The room was clean and looked very nice. Bed was very comfortable, tv was easy to navigate. Cons - lighting in the room was bad; no lightbulb in the lamp on the desk. AC was very hard to set because the modes on the unit were rubbed off and very hard to see. The toilet seat was not sturdy and moved when I sat on it. Biggest concern is that I killed about 5 roaches. They were all in the bathroom, and varied in size.

Do yourself a favor and avoid this hotel. There are plenty of other hotel options in Ruston. I am not one to complain but people should know to avoid this establishment. Upon arrival, we had to switch three different times to different rooms due to a multitude of problems/issues with the rooms. The third room smelled of heavy cigarette smoke even though it was a non-smoking room, the bed comforter was stained with what I HOPE was spilled coffee (stain) on the white comforter and sheets and we had to kill roaches on the walls by the beds as well as in the bathroom area. To top off everything, the continental breakfast was not available and when asked about it, I was told "we don't put that sign out until the morning." By that time, you've already spent the night. Sad state of affairs at this hotel and I only post this so that others will know.;

I would return to this hotel. I found everything comfortable and not worn. The lighting, HVAC, fixtures, furnishings and bathroom fixtures were all modern and coordinated well. Things to improve on - tighten the seat on the toilet, add some additional light in the bathroom counter. Customers only get backlight from your really cool mirror/light. One of the elevator call lights didn’t light up, though they worked properly. On orientation/check in, mention breakfast, TV Channels, room service (I didn’t have any service on my second day’s stay, which is OK), and other routine common information. It was quiet and the staff I spoke with were all nice.

Disappointed that there was NO WIFI SERVICE the entire trip. Was there for weekend in Grambling but had business obligations I could not hold to, due to poor signal and no WiFi availability. Staff was ill informed and helpless.

Wifi network name is “Onyx Guest”. Who the hell is Onyx? The name of the hotel is Comfort Inn and Suites. No clear instructions given. Unable to connect to wifi and front desk was dismissive and unhelpful. No “comfort” about this stay.

This was the worst hotel I have ever stayed in. First they told me they didn’t have a room that had been book and paid for weeks in advance. The lady was rude. The elevator was in terrible condition the door closed very hard. The hallways were hot and smelled bad. Our room had roaches, no shower curtain no hair dryer (if there was one I would not have used it) the shelve in the shower was falling off. There was hair on the towels and bed food hardened all over the inside of the microwave. The AC was disgusting. We didn’t go for the pool but that was our view and it was disgusting. We will never stay here again. If I were you I would not stay here. The place needs to be shut down.

Our First room wasn't ready for guests. It had unmade beds, dirty carpet etc etc... We had to use elevator for sencond room and it was filthy from top to bottom and side to side. Didnt even want to push button to the floor our room was on. Our second room was on 3rd floor and was even worse. When opening the door a musty odor hits you, sheets, tables, floor, all of the bathroom & every mirror were filthy. Lobby & hallways were hot & humid due to broken AC units. I asked the lady at front desk why its so dirty not up to standards and she replied "The hotel cleaning employees are Understaffed and are only allowed to work from 9am to 12pm." She apologized for inconvenience of everything and refunded our money. The lady at front desk was very nice & courteous throughout the whole ordeal & honestly was the only good thing about our visit to hotel.

The was a roach in the room. It seems that this chain has an out of service pool and hot tub at every location.

Checking in was a nightmare! First two rooms they tried to give us were dirty and had such wet carpet that it splashed when we walked in. The poor desk clerk tried so hard - kudos to him!! He finally found us a room, and it was decent overall. However, the cleaning staff doesn't do their job as completely as they should. There were two cups of suspicious liquid in our closet, the mirror was filthy, and the dust in there was ridiculous. Not to mention the algae filled pool outside our window. Even the life ring flotation device to save drowning swimmers was old and cracked. Disgusting. And the clerk let on that NONE of the phones in the hotel (rooms, hallways, etc) work - just the front desk. Management has gone cheap here, and they shouldn't be running a hotel if they can't do so safely.

When I arrived to check into my room the guy at the desk informed me that all the rooms were sold out. I didn’t understand how could all the rooms be sold out when I had reservations. He told me that since I booked through a 3rd party that didn’t have to honor my reservation since I didn’t book directly through Comfort Inn &Suites that they didn’t have to honor my reservations and I should have called the hotel and made sure I had a room. I was not the only one he said this to it was also 2 other couples in the lobby that was told the same thing. He was very rude and told me he didn’t care. I told him that I couldn’t drive 5 hrs home. He responded that he didn’t care. If there is a problem with 3rd party reservations I don’t think that customers should use this networking since when you get to a hotel they can not honor your reservation that you reserve and pay for upfront and the hotel can get their money and hang you out to dry and it’s like hell to even get a refund. I will no longer use a 3rd party or stay at this hotel again. And then the hotel is very nasty no hot water. Elevator sound like you about fall out and nasty. Television would not turn off we had to listen to the television all night and it was loud. This was a horrible experience for me and my husband

There was no stay! When I arrived, the manager said there were no rooms! No matter which question I and another person who had paid for a reservation, his response was “There are no rooms!” Hotels. com - I DEMAND A REFUND!!

Booked hotel due to the discount and price. Checked in and when we got to the room, it had a very foul odor. Later that night we discovered the air conditioner was leaking water onto the carpet causing the strong smell. Also since I was in town, I invited my 9 yo neice to come swim, only to discover the pool was closed, major bummer, it would have been nice to know before we booked. The breakfast was pretty fair, omelets, sausage, pastries, etc.

The room doors were propped open when we arrived and the rooms were not completely clean. The pool was in rough shape and the elevator floor was breaking. You could tell they were having air/humidity issues.

Terrible don’t stay there didn’t even have towels .. front didn’t care for us to have any either

This was a below average experience. Condition of the hotel was rough and it wasn’t the cleanest. Everything else was just ok.

Not a good place to stay if you need reliable internet. The internet at the hotel was not working during my stay. I waited in the lobby for over an hour for someone to reset the router, but the issue persisted. This significantly impacted my work and caused a major inconvenience.

The trash was not emptied the entire time of our stay, we had to stop at the front desk every evening for clean towels, the used ones were never removed from our rooms the entire stay. The front desk personnel were friendly and helpful. Unfortunately this will be our last stay there. Previous visits were good.

The room smelled wet like mold as if it hadn’t been properly cleaned. The tub faucet was dripping so I am assuming that is where it came from. Maybe a deep clean is needed for the property. The staff were very friendly.

Bad experience due to very poor housekeeping

I stayed here for work and had to be moved from the first room due to condition of the room. Both rooms had mold either on the ceiling or other parts of the room. The AC leaked into the carpet and was soaking wet in one room and the other the AC didn’t work properly. The mattress in the second room was terrible. Had a huge dip in the center and was not the usual hotel quality bed. Overall terrible stay and will never use this hotel again.

I was very disappointed with the bed the mattress was so hard and the room barely had ac. I was so hot!

The floor was wet, they were supposed to refund my money but they have not done it yet.

We were given keys to an occupied room. Then was moved to a room that had not been cleaned. We were then told that our money would be reimbursed if we wanted to move to another hotel after having these reservations for two months and driving 15 hours from another state and arriving close to midnight. It was very upsetting.

The guy at the front desk with the grasses provide great customer service and is veey knowledgeable. He's always smiling and in a great mood. Now for my room the bathroom was disgusting and the room hadn't been vacuum. Lastly the air that needs to be updated because it leaks and the floor was soggy from it.

Great

No towels, wifi, or phone service. Fridge was disgusting. Door was open when we arrived

Unfortunately, i wasn't happy with the condition of my room. It didn't look like it had been cleaned. The beds were made but the floor in the bathroom and hallway was visibly dirty. The carpet hadn't been vacuumed it was crumbs and food particles all around the beds. The tub and toilet had dirty rings.

Didn’t like that we had no towels in our room, tv was damaged, standing in the elevator was scary. Had to stand on one side because the floor seemed loose, and the room was not like the website described

There were several people immediately checking out of the hotel due to the conditions of the rooms. Our first room was filthy. We had a king suite and found crumbs by the phone, which didn’t work. The tub was absolutely disgusting and had old grime and sand caked to the sides. The inside of the toilet had not been cleaned at all. The front desk lady gave us another room. When we entered that room, the AC wasn’t working properly and the main light to the room didn’t work. We along with 6 other couples that I saw checked out.

Horrible, filthy place to stay.

Our beds had bedbugs in them it was a horrible stay had to pack up and leave and find another hotel