We were just doing a one night stay for a wedding. I purposely booked this hotel because it states the room would sleep 5. I even put in the ages of the kids (all above 12). I would have thought I would be given a room with two queens and a couch because I saw rooms with sofa’s in the photos, and the room said it slept 5! Upon arrival, we were given a room with two queens, no sofa. I called the front desk and inquired about a room with a sofa, as we booked a room that said sleeps 5. She told me, “This is a Hampton Inn, we don’t have that.” So for almost $200 a night, in a room with the ceiling caving in in the bathroom, an adult had to either sleep on the floor or perpendicular on the bed by another two people’s feet. I have stayed in other Hampton Inn’s and had good experiences, but this particular one was awful.

Great place!

The hotel is very conveniently located and the staff is friendly and helpful. Our room was ok, nothing out of the ordinary. The hall carpets need repair in places and the pull out sofa cushions needed cleaning badly. Being next to Meijer is helpful too

Clean, good service and enjoyable free breakfast.

Hotel could be cleaner

A good Hampton. Clean, friendly with breakfast.

Only thing I didn’t like were the noise above me people making noise and the the shower diverted needed repair

Perfect place for staying in the East side of Lansing.

Very clean hotel. Friendly staff. Comfortable beds.

Very clean and staff very friendly and helpful.

Nice place, great breakfast.

Perfectly fine

Wonderful property. A situation happened where we need a place to stay a day earlier than expected. They worked us in even with it being Christmas Eve. Then to top it off the front desk allowed us to borrow their small grinch tree cutout so our 4 year old would have a Christmas tree come morning. Breakfast was wonderful. Would definitely stay again

Nice hotel and great staff.

Clean

Older hotel that could use a remodel. The metal mattress frame was attached to a wood base with clamps. The bed was loud if you moved and felt like it was going to fall. We also found a couple of bugs in our room, the ceiling had water stains, and the decor looked tired. The staff was extremely nice and breakfast was good. No matter what is going on in town they should not be charging over $300 per night. Price gouging at its finest.

Always clean great location.they need to sell ice cream bars and a hot tub would be nice

The location near main roads made getting around easy and direct. It is located by a grocery store, restaurant, and Meijers (like Walmart), with Walmart just down the road, so I could easily get supplies and food. The rooms are not quiet - i could clearly hear conversations and electric appliances - but the staff is friendly and helpful and the free breakfast is decent. The handicap accessibility was a bonus.

Bed was horrible and parking was full

Liked having the cookies ready for a snack.

Great stay!

Great stay! Will consider again when visiting chicago

Very clean and convenient!

Is very clean and the customer service is very friendly

As above

It was convenient for the night.

The property is clean and safe.

My key card de-activated three (3) times in three (3) days. Also, the bathroom sink drained very slowly. Other than that, the accomodations were good.

Easy checkin/out process /clean room/no hot water on first morning but was fixed soon asap

Jonathon's (Front Desk Manager) assistance in helping us with securing extra equipment to support physical comfort was above and beyond customer service professionalism. Thank you Jonathon for all your help.

Breakfast lady was very welcoming and helpful.

I enjoyed my stay. Nice room, but it was hard to find the closet in the room. It was behind a full length mirror